DJIBOUTI

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NEXCOM
EUROPE DISTRICT
DeCA / ALA CONFERENCE
HEIDELBERG, GERMANY
4 – 8 AUGUST 2008
SANTE CAMPANILE, DVP
NEX EUROPE
BRIAN THOMAS,
DISTRICT OPS MGR
Commander’s Intent
Navy Exchange Service Command
• Delight our customers in all we do
• Take care of our Associates, both today
and tomorrow
• Perform to our financial plan, and seek
ways to improve our bottom line
• Embrace new IT systems, while
continually improving business processes
• Pursue collaborative efforts within Navy,
and other Exchanges and DeCA
We are a Combat Readiness Multiplier!
3
NEX and MWR
Defined Areas of Responsibilities…OPNAV Instruction 1700.79
Retail Sales Outlets
Food Service Operations
Franchises / Concessions
Package Stores
Video Rental
Personal Telecommunications/
Calling Cards
Vending Machines
Navy Lodges
Recreational Facilities
Club / Messes
Food Service Operations at
Recreational Facilities
Child Development Centers
Travel Services
Carnivals, Circuses
Hobby shops
Working Together…
 NEX Provides Brand Name Concessions for MWR
 Navy Food Survey
 Cross Promotions…Joint Activities
 Joint Advertising
EUROPE DISTRICT STORES
NEXMART
NAVY EXCHANGE
ST. MAWGAN
MADRID
LISBON
BAHRAIN
GAETA
MORON
ROTA
CAPODICHINO
NAPLES
SIGONELLA
DJIBOUTI
SOUDA
BAY
EUROPE DISTRICT STORES
TOTAL EXCHANGE SALES
EUROPE DISTRICT $181.1M
FY ‘07
NAPLES MAIN
CAPODICHINO
GAETA
GRICIGNANO MM
DEPOT
NAPLES COMPLEX
61.5M
SIGONELLA MAIN
SIGONELLA NAS II
DEPOT
SIGONELLA COMPLEX
26.6M
ROTA MALL
LISBON
MADRID
MORON
DEPOT
ROTA COMPLEX
26.4M
BAHRAIN MAIN
BAHRAIN MM
DEPOT
DJIBOUTI
BAHRAIN COMPLEX
53.6M
SOUDA BAY
UK
6.1M
2.0M
NEXCOM
FINANCIAL HIGHLIGHTS
June 2008
RETAIL SALES TRENDS
FY05
FY06
FY07
Jun 08

WW
+5.2
+6.1
+2.6
0.0

CONUS
+6.7
+6.2
+0.9
(2.9)

OCONUS +2.4
+6.0
+6.2
+6.0

EUROPE (6.7)
+2.3
+18.5
+13.6
RETAIL SALES TREND `08
Complex
FY07
JUN YTD Trend

NAPLES
$46.4
+14.3%

SIGONELLA
$22.6
+13.4%

ROTA
$22.6
+0.4%

SOUDA BAY
$ 3.6
+28.5%

BAHRAIN
$50.5
+29.6%

UK
$.3
(6.3)%
NEX District Sales & Profits
Year to Date June 2008
Total Sales
Actual
Plan
Districts:
Tidewater
Capital/Northeast
Southeast
MidSouth
Western
Northwest
Hawaii
Europe
Guam
Japan
147,483
80,806
105,873
95,130
215,293
80,408
122,188
82,029
42,346
75,825
146,952
76,826
106,997
93,228
202,632
82,739
118,368
75,442
42,041
75,433
Other:
Uniform Support
Miscellaneous
11,419
0
Store Level
Variance
$
%
531
3,980
(1,124)
1,902
12,662
(2,331)
3,820
6,587
305
392
0.4
5.2
-1.1
2.0
6.2
-2.8
3.2
8.7
0.7
0.5
7,020
0
4,398
0
62.7
1,058,798 1,027,677
31,121
3.0 %
Actual
25,767
13,775
16,324
14,225
30,125
14,228
22,751
15,297
8,066
13,731
2,133
(153)
176,269
Retail Gross Profit
Variance
Plan
$
%
27,384
13,760
17,731
14,998
31,130
15,074
22,885
14,676
8,341
13,702
(1,617)
15
(1,407)
(773)
(1,005)
(846)
(134)
621
(276)
29
-5.9
0.1
-7.9
-5.2
-3.2
-5.6
-0.6
4.2
-3.3
0.2
1,633
0
500
(153)
30.6
181,315
(5,046)
-2.8 %
Exchange Operating Profit (EOP)
Variance
Actual
Plan
$
%
11,997
5,339
7,234
5,352
20,694
5,824
14,888
2,596
5,060
9,565
1,891
(251)
90,188
13,751
5,682
8,634
5,687
21,113
6,336
15,013
2,633
5,459
10,814
1,413
(742)
95,792
(1,755)
(342)
(1,400)
(335)
(420)
(511)
(126)
(37)
(398)
(1,249)
478
491
(5,603)
-12.8
-6.0
-16.2
-5.9
-2.0
-8.1
-0.8
-1.4
-7.3
-11.5
33.8
-66.2
-5.8 %
Millenials/
Gen Y
1982-
Gen X
19631981
Boomers
19461962
NEX Customer Segmentation
© 2008 NEXCOM internal use only2
QUALITY OF LIFE PROGRAMS

ENEL

ADSL

TELECOM

TELEPASS

EURO/DOLLAR CONVERSION

OIL AND PROPANE DELIVERY

SCHOOL LUNCH PROGRAM
Credit Card Fees
FY06
FY07
MWR Dividends
$52M
$55M
Credit Card Fees
$26.5M
$28.4M
Credit Card Fees
EUROPE
FY07
FY06
1.34%
1.36%
VAR. 0.02%
$1,734.0
Commander’s Intent
Navy Exchange Service Command
• Delight our customers in all we do
• Take care of our Associates, both today
and tomorrow
• Perform to our financial plan, and seek
ways to improve our bottom line
• Embrace new IT systems, while
continually improving business processes
• Pursue collaborative efforts within Navy,
and other Exchanges and DeCA
We are a Combat Readiness Multiplier!
3
EUROPE DISTRICT STORES
NEXMART
NAVY EXCHANGE
ST. MAWGAN
MADRID
LISBON
BAHRAIN
GAETA
MORON
ROTA
CAPODICHINO
NAPLES
SIGONELLA
DJIBOUTI
SOUDA
BAY

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