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Come and Celebrate
AASC’s 15th Anniversary!
Sponsored by:
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The premier service coordinator training
event of the year
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Omni Dallas Hotel
Dallas, Texas
Up to 20 CEUs available
HUD allowable training
See page 12 for what’s
new this year!
2014 On Site Guide
AASC Preferred Provider
AASC in Partnership
hii with
ith C
CST
ST your L
Link
i k to
t Life Presents...
Two Great Ways to Increase Resident Safety and Reduce your Liability
Property Wide Systems
Service Coordinator
Support Program (SCSP)
(Building Coverage or
Pull-cord Monitoring)
•
•
(Individual PERS)
Keeps Residents in your Community Longer
•
Meets HUD Requirements for Monitored
Emergency Call System
Allows Individuals and their Families
Peace of Mind at the Press of a Button
•
24/7/365 Protection
• Gives you Customized Response Protocols
and Reporting Capabilities
Meet with a CST representative
at the conference for a special
AASC Member pricing.
Page 2
2014 National Service Coordinator Conference
|
August 17-20, 2014
|
Dallas, TX
Welcome to the National Service
Coordinator Conference in Dallas
for 2014.
.
y
This year we celebrate our 15 year anniversary by
honoring our members, who answered the call to serve
those who are frail, at risk and in need. Those service
coordinators who have grown this organization to the
size and strength it is today. I y SC!
AASC Board of Directors
Ron Budynas (Chair)
Director of Housing
Wesley Housing Corporation
Memphis, TN
John Diehl (Vice Chair)
Director of Housing
Christian Life Retirement Centers
Rockford, IL
As a Director in our management company, I have had
the great honor to work with our service coordinators
and see firsthand the impact that they make on our
resident’s lives. Having served as Board Chair and
member of the board of directors for AASC, I have
had the privilege to work with people who tirelessly work to support you in
the field and improve the program through advocacy and education. You are
important, your work on behalf of the residents is priceless, and I applaud
your accomplishments. It has been a pleasure and an inspiration to serve on
the board, and it is with more than a twinge of sadness that I complete my
term, but both I and Wesley Housing will remain a strong supporter of the
service coordinators, the service coordination program, and AASC.
It is important to take time to learn and grow professionally, especially in the
ever-changing landscape of service coordination. Those frail grey haired
men and women who depend on you will benefit through your proficiency.
As you move forward in your career, remember that service coordinators
change lives, one act of love and kindness at a time. From the core of my
soul I want to thank you for all that you do for those who need the most.
Ron Budynas
Director of Housing
Wesley Housing Corporation
Table of Contents
Welcome........................................................................................................... 3
AASC Board of Directors .................................................................................. 3
Agenda ............................................................................................................. 4
Omni Hotel Dallas Map..................................................................................... 5
Keynote Speakers ............................................................................................ 6
2014 Award Winners .....................................................................................7-8
Conference Committee .................................................................................... 9
Awards Committee ........................................................................................... 9
Continuing Education Policy .......................................................................... 10
Educational Focus .......................................................................................... 10
Workshop Schedule ....................................................................................... 10
Workshop Descriptions................................................................................... 11
PSC Graduates .............................................................................................. 21
Sandra Edmonds-Crewe, MSW, Ph.D.
(Secretary)
Interim Dean
Howard University School of
Social Work
Washington, DC
Donna Thurmond (Treasurer)
Director of Senior Services
Volunteers of America
Alexandria, VA
Linda Couch
Vice President for Policy
National Low Income Housing Coalition
Washington, DC
Tonya Balducci, LBSW
Quality Assurance Director
SPM Inc.
Birmingham, AL
Donna Dixon
Special Assistant to President & CEO
Houston Housing Authority
Houston, TX
Anna Maria Maldonado
Director of Sales and Marketing
Care1st Health Plan of Arizona
Phoenix, AZ
Paul Spencer
President & CEO
KMG Prestige
Farmington Hills, MI
Isabel Toth
President
Community Properties of Ohio
Columbus, OH
Joshua Gemerek
Senor Vice President, Housing
Bay Aging
Tidewater, VA
Janice Monks
President & CEO
American Association of
Service Coordinators
Powell, OH
Exhibitor Directory .......................................................................................... 22
Sponsor Directory ........................................................................................... 24
www.servicecoordinator.org
|
phone: 614/848-5958
|
fax: 614/848-5954
|
[email protected]
Page 3
Conference Agenda
Date
Event
Location
7:00 a.m. - 6:00 p.m.
Registration
Level 3
8:00 a.m. - 9:30 a.m.
PSC Exam Study Session
Arts District 5
10:00 a.m. - 12:00 noon
S01: SC101-Introduction to Service Coordination, Part 1
Trinity 4/8
10:00 a.m. - 12:00 noon
PSC Exam
Arts District 5
12:00 noon - 2:00 p.m.
Lunch on Your Own
2:00 p.m. - 5:30 p.m.
Pre-Conference Workshops: S1-S8
See Workshop Descriptions
5:30 p.m. - 7:00 p.m.
Meet & Greet Reception with Exhibitors
Dallas Ballroom
6:30 a.m. - 5:30 p.m.
Registration
Level 3
6:30 a.m. - 8:15 a.m.
Continental Breakfast with Exhibitors - Please be prompt
Pre-function Area
Dallas Ballroom
8:30 a.m. - 10:00 a.m.
Opening Session and Keynote Speakers
Dallas Ballroom
10:30 a.m. - 12:00 noon
Concurrent Workshops: M1-M10
See Workshop Descriptions
12:00 noon - 2:00 p.m.
Lunch with Exhibitors & Networking
Dallas Ballroom
12:-45 p.m. - 1:45 p.m.
Tennessee Chapter Meeting
Texas Chapter Meeting
Arts District 4 Level 2
Arts District 3 Level 2
2:00 p.m. - 3:30 p.m.
Concurrent Workshops: M11-M20
See Workshop Descriptions
3:30 p.m. - 4:00 p.m.
Networking Break
Pre-function Area
Dallas Ballroom
4:00 p.m. - 5:30 p.m.
Concurrent Workshops: M21-M30
See Workshop Descriptions
5:30 p.m. - 7:00 p.m.
Conference Reception with Exhibitors
Dallas Ballroom
7:30 a.m. - 5:30 p.m.
Registration
Level 3
6:30 a.m. - 8:15 a.m.
Continental Breakfast - Please be prompt
Pre-function Area
Dallas Ballroom
8:30 a.m. - 10:00 a.m.
Keynote Presentation and President’s Awards Ceremony
Dallas Ballroom
10:30 a.m. - 12:00 noon
Concurrent Workshops: T1-T10
See Workshop Descriptions
12:00 noon - 2:00 p.m.
Lunch on Your Own
12:30 noon – 1:45 p.m.
Chapter Officer Lunch
Cedar Room Level 2
2:00 p.m. - 3:30 p.m.
Concurrent Workshops: T11-T20
See Workshop Descriptions
3:30 p.m. - 4:00 p.m.
Networking Break
Pre-function Area
Dallas Ballroom
4:00 p.m. - 5:30 p.m.
Concurrent Workshops: T21-T30
See Workshop Descriptions
5:45 p.m. - 6:30 p.m.
Alabama Chapter Meeting
New Mexico Chapter Meeting
Arts District 4 Level 2
Arts District 3 Level 2
7:30 a.m. - 12:00 noon
Registration
Level 3
7:30 a.m. - 8:30 a.m.
Breakfast on Your Own
8:30 a.m. - 10:00 a.m.
Concurrent Workshops: W1-W10
10:00 a.m.
Hotel Checkout
10:30 a.m. - 12:00 noon
Concurrent Workshops: W11-W20
See Workshop Descriptions
12:00 noon - 2:00 p.m.
Conference Lunch, Awards Ceremony and Closing Keynote
Dallas Ballroom
Sunday, August 17th
Monday, August 18th
Tuesday, August 19th
Wednesday, August 20th
See Workshop Descriptions
Please Note: Opening sessions begin promptly at 8:30 a.m.
Page 4
2014 National Service Coordinator Conference
|
August 17-20, 2014
|
Dallas, TX
Skybridge
Dallas Ballroom
A
fax: 614/848-5954
|
[email protected]
E
or
xhibit
Dallas Ballroom
C
Dallas Ballroom
B
Exhibitors
E
Dallas Ballroom Prefunction
or
xhibit
Entrance
Dallas Ballroom
D
Dallas Ballroom
Dallas
HBallroom
Dallas Ballroom
E
Dallas Ballroom
F
Dallas Ballroom
G
Exhibitors
Trinity Ballroom
4
On-Site
Registration
Women’s
Registration
Escalator / Stairs
Escalator
Trinity
5
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3
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South
Side 2
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Unisex
Lower Level
Arts District
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South Side 1
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Trinity Ballroom
6
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Registration
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Men’s
Trinity Ballroom Prefunction
Trinity
4/8
Express Pass/Pre-registered
Trinity
3
Trinity Ballroom
3
Trinity
Trinity
Trinity Ballroom
1 Trinity Ballroom
7
2
8
Trinity
Trinity
Trinity
Ballroom
2
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Trinity Ballroom
Level
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www.servicecoordinator.org
Page 5
Fair Park 1
Fair Park 2
KEYNOTE SPEAKERS
MONDAY
MONDAY
TUESDAY
WEDNESDAY
August 18
August 18
August 19
August 20
Dr. Bill
Thomas
Kathy
Greenlee
Dr. Donna M.
Beegle
M. Queen
Bailey-Brooks
Dr. Bill Thomas is an author,
entrepreneur, musician,
teacher, farmer and physician
whose wide-ranging work
explores the terrain of
human aging. Best known
for his health care system
innovations, he is the founder
of a global non-profit, The
Eden Alternative, which
works to improve the care
provided to older people. He
is the creator of The Green
House® which Provider
Magazine has called the
“pinnacle of culture change.”
Dr. Thomas also developed
the Senior ER model of
care and is now working to
transform the acute care
services provided to elders.
Kathy Greenlee serves in the
dual roles of Administrator of the
Administration for Community
Living and Assistant Secretary
for Aging. Ms. Greenlee was
appointed by President Obama
as Assistant Secretary for
Aging at the U.S. Department of
Health and Human Services and
confirmed by the Senate in June
2009.
Ms. Greenlee is a graduate
of the University of Kansas
with degrees in business
administration and law.
Page 6
Dr. Beegle inspires and
educates individuals,
organizations, politicians
and entire communities with
proven models to better
outcomes for people in
poverty.
For more than 23 years,
she has traveled throughout
hundreds of cities in 47
states and four countries
to assist professionals
with proven strategies for
breaking poverty barriers.
State agencies, politicians
and other organizations
have partnered with her to
implement community-wide
approaches to improving
outcomes for citizens in
poverty.
2014 National Service Coordinator Conference
|
In 2011, Queen was awarded
the AASC President’s Award
based on her commitment
to living the exemplary
characteristics of “...
diligence, leadership, drive
and care...” She is multitalented, with an infectious
attitude about life, a passion
of reverence towards our
elders and an impeccable
calling of service.
With over 25 years’
experience, her passion is to
continue inspiring, teaching
and serving as a “social
change agent” committed
to encouraging everyone to
live their most exciting life by
creating and living their own
motivational “tag.”
August 17-20, 2014
|
Dallas, TX
Y
s
Service Coordinator of the Year Awards
Service Coordinator of the Year
This award is presented annually to recognize the outstanding efforts made by an individual within our profession who
goes above and beyond the normal hard work and dedication of service coordinators.
Elderly/Disabled
Connie Olsen
Arrowhead Apartments/ALCO-NHE Inc., Asheville, NC
Connie has been with Arrowhead Apartments for six years, serving both elderly and disabled
individuals. She has initiated numerous programs, providing their residents with support, education
and resources they need in order to improve their lives and maintain their independence.
Family/Public Housing/FSS
Flynann Janisse
Rainbow Housing Assistance Corporation, Phoenix, AZ
Z
Ms. Janisse has been with Rainbow Housing since September
ptember
embe 2007. With he
her leadership, she has
implemented many programs to improve the lives of their
eir
ir residents and com
community, in areas such as
education, program development and advocacy.
ed
d
Service Coordinator/Property Manager Team of the Year
This award is presented to recognize the outstanding efforts made by a Service Coordinator and Property Manager
Team within our profession who collaboratively go above and beyond the normal hard work and dedication of a team,
significantly impacting and enhancing the lives of their residents.
Service Coordinator/Property Manager Team of the Year
n
Lucas Atkins, Service Coordinator & Tammie Andersen, Property Manager
Volunteers of America, Colorado Branch
Lucas and Tammie both manage and provide services to a 133-person apartment complex,
while also extending their hands to their community by providing the necessary lifesaving
assistance to those that surround them.
o
y
2014 President’s Awards
The President’s Award honors an AASC member who not only excels at service coordination, but also demonstrates
exemplary leadership skills and dedication to their profession. These honorees are chosen at the discretion of the
AASC President and CEO.
Kelly Green, LLPC, BSW
Service Coordinator Program Director, Quality Assurance Specialist
KMG Prestige, Mt. Pleasant, MI
Kelly holds a B.S.W. and a L.L.P.C. license in the state of Michigan as well as a Gerontology
Certification. She has been with KMG Prestige since 2003, when she began doing quality assurance
reviews for 3 programs in the Detroit area.
Craig Knudsvig
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www.servicecoordinator.org
|
phone: 614/848-5958
|
fax: 614/848-5954
|
[email protected]
Page 7
CST Awards
Innovations in Service Coordination
Sponsored by Critical Signal Technologies
These awards recognize programs that demonstrate innovative thinking in the
creation of programming that benefits all residents and clients at a property and
the outside community,while supporting the aging-in-place movement. These
programs could be utilized at your location or facility.
First Place-Passport to Adventure
Developed by Francis Heights in Denver, CO
This program was created in an effort to provide cultural diversity education
to residents living at Francis Heights. Residents become more familiar of
different cultures, as well as encourage overall acceptance for one another
despite the differences. Residents ‘visit’ a chosen location and experience the
culture without having to worry about being hindered by lack of transportation,
financial limitations, medical conditions or general frailties of age. It provides
them with a visual basis of the country’s landscape, explains the predominant
religion, different foods and more. Residents sample food and create a craft
item that represents the country. Using AASC online, they are able to track
participation and attendance in the program. Residents have a greater understanding of, and are more tolerant of
varied cultures, thus resulting in a reduction in bullying and alienation of others.
Second Place-Diversity Luncheon
Developed by Clare of Assisi Homes in Westminster, CO
Clare of Assisi Homes noticed that large quantities of certain FDA
commodities were placed on the free table after distribution, in
spite of the fact that their residents are very low-income and often
need food. The Resident Steering Committee created Diversity
Luncheons to create a friendly, relaxed environment where
residents could socialize freely and feel welcome, with the hope
of significantly increasing resident participation. The main course
is provided using the leftover FDA commodities. The program
promotes diversity awareness, as residents are able to make
foods from their cultures, and each month, a food is featured in
their newsletter. It reduced financial barriers and negative stigma attached to resident attendance without feeling
pressured to bring a dish, and increased resident ability to plan for future events. An unexpected outcome they
implemented was a raised outdoor herb garden. They also published their first edition Cook Book in September
2013, which included the recipes from the dishes made.
Third Place-Wellness Clinic (RHWP)
Developed by Dominion Place/Beacon Communities
in Richmond, VA
Dominion Place partnered with Virginia
Commonwealth University in 2012, after they saw a
need to assist their 249 older adults and persons with
disabilities with high chronic disease, in order to age
in place. This partnership developed the Richmond
Health and Wellness Program. It provides on-site
health education, chronic disease monitoring and
care coordination services to residents at Dominion
Place. The program operates once a week on site, with licensed clinical faculty and students from the Schools of
Pharmacy, Nursing, Medicine and Social Work. Outcomes being tracked include hospitalization and emergency
room use. Clinical outcomes related to diabetes, cholesterol, hypertension and falls are also being monitored.
There has been a significant decline in ambulance usage and residents’ dependency on emergency room visits for
minor health needs. They are also working to expand services in the area of mental health and smoking cessation
and are now preparing for replication at two other sites in the Richmond area.
Page
e8
2014 National Service Coordinator Conference
|
August 17-20, 2014
|
Dallas, TX
2014 Conference Committee
Current Chapters (Fully
Affiliated)
Callie Allen
Service Coordinator, Cranbrook Tower, KMG Prestige
Alabama
Arizona
Colorado
Florida
Georgia
Maryland/DC/Virginia
Michigan
New Mexico*
Ohio
Pennsylvania
Tennessee
Texas*
Southern California
South Carolina
Wisconsin
Tiffany Allen
Outreach & Engagement Manager, Community Properties of Ohio
Linda Duncan
Assistant Vice President, AHEPA Management Company
Sandra Edmonds-Crewe, Ph.D
Committee Chairperson
Interim Dean and Professor, Howard University
Craig Knudsvig
Retired Deputy Director, Grand Forks Housing Authority
ty
Anna Maria Maldonado
Marketing & Sales Director, Care 1st Health Plan
Ruben Rivera-Jackman
Resident Services Manager, King County Housing Authority
Holly Rogers
Manager of Quality Assurance of HUD Service Coordination,
Lutheran Social Services
Alex Romstedt
Assistant Director Community Life Programs, Homeport
Isabel Toth
*Chapter petitions approved.
President, Community Properties of Ohio
Jennifer Truppa
Director of Resident Services, Franciscan Ministries
Gayle Zamecnik
Resident Service Coordinator, Assisi Homes-Jefferson Court, Inc
2014 Awards Committee
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Shannon Atchenson
Episcopal Place, Birmingham, AL
Tonya Balducci,
Committee Chairperson
SPM, LLC, Birmingham, AL, Committee Chair
Michele Haas
Volunteers of America of Wisconsin, Inc., Waukesha, WI
Ruben Rivera-Jackman
King County Housing Authority, Tukwila, WA
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Paul Spencer
KMG Prestige, Mt. Pleasant, MI
Dorris Windham
The Towers of Jacksonville, Inc, Jacksonville, FL
www.servicecoordinator.org
|
phone: 614/848-5958
AASConline is Web-based software for service
coordinators. It was developed by Pangea
Foundation™ in collaboration with the American
Association of Service Coordinators (AASC).
|
fax: 614/848-5954
|
[email protected]
Page 9
Educational Focus
AASC will identify the primary educational focus of a workshop using corresponding color stars (described below).
Attendees can utilize the color stars to guide their workshop session selections. Although specific color star(s) will
be assigned to a session, the session may still hold professional or personal benefit for attendees based on an
attendee’s areas of interest or responsibilities. Attendees are encouraged to review each workshop’s overview and
learning objectives to determine a series of workshops that would best meet their professional/personal needs.
Service Coordinator-Elderly/Disabled
Service Coordinator-Family
Advanced Service Coordinator/Social Service Provider
Property Management/Administrator/Quality Assurance Provider
ALL
Download Site
Workshop Target Audiences Presentation
http://www.servicecoordinator.org/Conference/WorkshopProgram.aspx
Day
Sunday
Monday
Service Coordinator Service Coordinator
Elderly/Disabled
derly/Disa
Family
S1, S2, S5, S6, S7
S1, S6, S7, S8
Property ManagerQA-Administrator
Administr
Advanced Social
Service
vice Provider
Prov
ALL
S2, S6, S7
S4
S3, S4
M1, M5, M6, M24
M2, M6, M8, M11
M1, M3, M4, M5, M7, M2, M4, M6, M7, M9, M1, M7, M15, M16,
M10, M12, M13, M15, M14, M15, M16, M17, M17, M18, M19, M23,
M16, M17, M18, M19, M18, M21, M22, M23,
M26
M20, M21, M22, M23,
M24, M25
M24, M25, M26, M27,
M28, M29, M30
Tuesday
T2, T3, T4, T5, T6,
T9, T10, T11, T13,
T14, T15, T17, T18,
T19, T20, T21, T24,
T25, T26, T27, T28,
T29, T30
T3, T6, T8, T9, T12,
T14, T16, T17, T21,
T22, T24, T26, T27,
T28, T30
T4, T5, T8, T9, T11,
T14, T24, T26 , T27,
T28, T29
T13, T20, T21, T29
T1, T17, T23
Wednesday
W1, W2, W4, W5,
W6, W7, W10, W12,
W14, W15, W16,
W18, W19, W20
W1, W3, W5, W9,
W11, W12, W14,
W16, W18
W1, W5, W7, W9,
W14, W15, W16,
W18
W7, W8, W11
W8, W10, W11,
W13, W17
Continuing Education Credit Policy
This program is Approved by the National Association of Social Workers (Approval #88886407257-2919) for 20
continuing education contact hours, and the Texas State Board of Social Worker Examiners has approved AASC as a
provider (#6666) to provide continuing education for social workers. When offering CEUs, AASC must abide by the rules
and regulations of all applicable professional accrediting boards and agencies. As such, AASC cannot provide CEU’s to
attendees who arrive late or leave the workshop early. In order to get credit for attending a workshop or keynote session,
you must be present at least 75 minutes of a 90 minute session or 45 minutes of a 60 minute session.
AASC uses a bar coding system for tracking workshop attendance. Your name badge will have a bar code that is unique
to you. Be sure to scan your badge upon entering the workshop room and when leaving the workshop room. Moderators
will be available to assist you and monitor the doorways. Badge scanning at the beginning of a session will stop when the
speaker begins his/her presentation. Badges will not be scanned at the end of the session until the question and answer
period has concluded.
Continuing education/attendance certificates with complete attendance transcripts are available for a $25 fee.
Please check the appropriate box during registration and include the additional fee with your payment. If you have paid
for a CEU/attendance certificate, you will receive an email with a link to your printable certificate/transcript within ten days
after the conference.
Page 10
2014 National Service Coordinator Conference
|
August 17-20, 2014
|
Dallas, TX
Workshop Descriptions
Sunday, August 17th (10:00 a.m. - 12:00 p.m.)
S01: SC101-Introduction to Service Coordination
Part 1
Janice C. Monks, B.S., President and CEO, American
Association of Service Coordinators, Powell, OH; John Diehl,
Director of Housing, Christian Life Retirement Centers, Rockford,
IL; Judith Chavis, M.P.A.,
P..A., Ex
Executive
xecut Vice President, AASC, Powell, OH
Educational Focus::
Learning Objectives
Review the timeline of service coordination and the influences
shaping its future.
Learn how service coordination serves as a bridge between housing,
services and aging in place.
Understand a service coordinator’s roles with property management,
residents and families.
MEETING ROOM: TRINITY 4/8
Sunday, August 17th (2:00 p.m. - 5:30 p.m.)
S01: SC101-Introduction to Service Coordination
Part 2
S03: May the Odds be Forever in Your Favor
Greg Sumpter, Ph.D. Candidate, M.S., Training and Quality Assurance
Coordinator, Tarrant County
ounty Juvenile
J
Services, Forth Worth, TX
Educational Focus:
Learning Objectives
Learn knowledge about Motivational Interviewing.
Focus on change talk as a particular aspect of Motivational
Interviewing.
Practice evoking, listening for, and responding to “change talk.”
HUD Categories: Core, Optional
MEETING ROOM: TRINITY 1
S04: The Many Faces of Hoarding and Trauma
Barbara Jo Dennison, Ph.D., Owner, Dennison and Associates, Powell, OH;
Karen Kruzan, L.I.S.W.-S, CPO-CD® Owner, K-Squared Organizing, LLC,
Columbus, OH
Educational Focus:
Learning Objectives
Learn tools to diagnose hoarding and trauma disorders and
evaluate hoarded homes.
Understand the factors that contribute to hoarding and trauma.
Develop a framework for intervening in hoarding situations.
MEETING ROOM: TRINITY 2
Kelly D. Green, M.A., B.S., Service Coordinator Program Director, KMG
Prestige, Inc., Mt. Pleasant, MI; Craig Knudsvig, M.A., Retired Deputy
Director-Grand Forks Housing Authority, Grand Forks, ND; Danielle Sager,
M.S.W.-student, Supportive Services Manager, Peoria Housing Authority,
Peoria, IL
S05: Distinguishing Between the 5 D’s: Depression,
Dementia, Delirium, Drinking and Drug Use
Educational Focus::
Learning Objectives
Review the timeline of service coordination and the influences
shaping its future.
Learn how service coordination serves as a bridge between housing,
services and aging in place.
Understand a service coordinator’s roles with property management,
residents and families.
MEETING ROOM: TRINITY 4/8
Educational Focus::
Learning Objectives
Recognize the signs, symptoms and risk factors associated with
depression in older adults.
Learn about the common treatments for depression in older
adults.
Understand and differentiate between depression, dementia,
delirium, drinking and drug use in older adults.
MEETING ROOM: TRINITY 3
S02: Compassion, Emotional Intelligence &
Neuroscience: Tools to More Effectively Work with
Difficult Adults
Debra Raybold, B.A., Director, Memorial BrainWorks, South Bend, IN;
Rosemary Cox, M.A., Brain Health Educator, Memorial BrainWorks, South
Bend, IN
Educational Focus:
Learning Objectives
Learn the three steps to keeping compassion in mind.
Gain an understanding of the developmental task of aging.
Understand the insights from neuroscience to navigate
communication and interactions in ways that improve influence.
MEETING ROOM: TRINITY 6/7
Special Thanks to Our Members Who
Volunteered as Moderators and Conference
Navigators
Conference moderators and navigators are a key component
of a successful conference. We rely on them to maintain a
timely program flow.
We thank our volunteers who served as workshop moderators
and conference navigators.
To volunteer as a moderator or navigator for the 2015
conference in Nashville, or a symposia, contact Sarah McBrien
at [email protected]
www.servicecoordinator.org
|
phone: 614/848-5958
|
Esther Steinberg, M.S.W., National Team Trainer, Healthy IDEAS, Houston,
TX; Donna Thurmond, M.A., Director, Senior Services, Volunteers of
America, Inc., Alexandria,
dria, VA
S06: Crime Free Multi-Housing and Liability-What it
Means to Your Tenants..and You!
Becky Noel, B.S., Community Service Officer/Crime Free Coordinator,
Tucson Police Department and International Crime Free Association,
Tucson, AZ
Educational Focus::
Learning Objectives
What is the Crime Free Multi-Housing Program.
How to implement a Crime Free Multi-Housing Program.
What a Crime Free Multi-Housing Program means for your
property, tenants, owners and property management.
MEETING ROOM: TRINITY 5
S07: Fair Housing and Reasonable
Accommodations: Know What’s Right!
Nicolina Stary, M.Ed, Director of Education and Training, New Alternatives,
San Diego, CA; Jim Stary,
ary, B.A.,
B.A
A., O
Owner,
Owne New Alternatives, San Diego, CA
Educational Focus:
Learning Objectives
Understand the Fair Housing Act, the meaning of Protected
Classes, Reasonable Accommodations, and how to apply them
to residents.
Understand responsibilities and best practices related to
preventing discrimination and addressing formal complaints.
Learn the role and responsibilities of the service coordinator,
property manager and other members of the property
management team related to Fair Housing.
MEETING ROOM: FAIRPARK 1
fax: 614/848-5954
|
[email protected]
Page 11
S08: Be the Change You Wish to See: Improved
Outcomes for Families Starts with a Strength-Based
Approach
M04: Protecting Residents from Medicare/Medicaid
Fraud-Service Coordinators and Senior Medicare
Patrol Working Together
Kelly Davydov, MPA, Program Planner 3, Iowa Department of Human
Rights, Des Moines, IA; Lorie Easter, B.A., Program Planner 3, Iowa
Department of Human Rights, Des Moines, IA
Barbara McGinity, M.S.W., Program Director, BBB Education Foundation,
Houston, TX
Educational Focus:
Learning Objectives
Provide an overview of family-centered, strengths-based practice.
Develop and practice skills in family engagement techniques.
Gain an understanding of the future of this field: integrating a
trauma-informed approached to strengths-based practice and family
engagement.
MEETING ROOM: FAIRPARK 2
Educational Focus:
Learning Objectives
Learn to identify Medicare fraud and abuse and methods for
safeguarding your community.
Develop skills and strategies for detecting and reporting
suspicious behavior and vendors.
Learn what safeguards you can put in place to protect your
residents.
MEETING ROOM: ARTS DISTRICT 1
Monday, August 18th (10:30 a.m. - 12:00 p.m.)
M05: Flourishing to the End: Living Long and
Prospering at a Very Old Age
M01: Building More Sustainable Communities:
Economics, Energy, Education, Environment and
Empowerment
Alex Bishop, Ph.D., Associate Professor, Human Development & Family
Science Department, Oklahom
Oklahoma
hom
ma S
State University, Stillwater, OK
Stanley Ingman, Ph.D., M.S., B.S., Professor of Applied Gerontology,
College of Public Affairs and Community Service, University of North Texas,
Denton, TX; Laura M. Wolfe,
e, P
Ph.D.,
h.D
.D
D., No
North Texas Area Agency on Aging
Educational Focus:
Learning Objectives
Increase awareness of engineering innovations to create better
communities.
Increase an understanding of the potential new roles for social
service professionals in building better communities.
Expand understanding for the role of service professionals to
introduce culture change into programs and organizations.
MEETING ROOM: TRINITY 7
M02: Your Brain and Communication: Making it
Easier to Speak Your Mind
Debra Raybold, B.A., Director,
Director Memorial BrainWorks, South Bend, IN
Educational Focus::
Learning Objectives
Learn three organizing principles of the brain and how those
impact our conversations.
Learn strategies for planning and executing an important
conversation.
Gain insight into the mechanics involved in having a successful
communications.
MEETING ROOM: TRINITY 4/8
M03: Breaking Barriers and Building Bridges for
Increased Engagement
Antoinette Griffin, B.S., President, Texas Seniors’ Guides, Inc., Austin, TX;
John Griffin, M.B.A., Chief Encouragement Officer, Texas Seniors’ Guides,
Inc., Austin, TX
Educational Focus:
Learning Objectives
Discover barriers you may be subconsciously creating that inhibit
strong connections.
Learn how to build strong and lasting connections with residents,
families, management, and other business professionals.
Develop a personal action plan to increase engagement,
influence, and collaboration.
MEETING ROOM: TRINITY 6
Page 12
Elderly/Disabled
Educational Focus:
Learning Objectives
To understand the value of well-being experiences in the
everyday lives of very old persons.
To identify essential elements of life appraisal in old-old age.
To enhance methods by which to evaluate well-being among
long-lived adults.
MEETING ROOM: TRINITY 3
M06: AASC Asks the Experts Panel: Mental Health,
Hoarding and Chronic Disorganization (Attendee
Driven Discussion)
Barbara Jo Dennison, Ph.D., Owner, Dennison and Associates, Powell, OH;
Karen Kruzan, L.I.S.W.-S, CPO-CD® Owner, K-Squared Organizing, LLC,
Columbus, OH
Educational Focus:
Learning Objectives
Identify prominent mental health issues facing service coordinators.
Address real-life scenarios service coordinators face with residents
with mental health issues or hoarding behaviors.
Review best practice strategies for working with mentally ill or
hoarding residents.
MEETING ROOM: FAIRPARK 2
M07: Mental Illness and Crime Free Rental Properties
Becky Noel, B.S., Community Service Officer/Crime Free Coordinator,
Tucson Police Department and International Crime Free Association,
Tucson, AZ
Educational Focus:
Learning Objectives
Learn how to partner with mental health facilities as a rental
property.
Identify the dangers of mental health and rental properties.
Understand the liability for the owners and managers of those
rental properties.
MEETING ROOM: TRINITY 5
M08: Civilian Response to Active Shooter Events
Terry Nichols, M.S., Assistant Director-ALERRT, Texas State University,
San Marcos, TX
Educational Focus:
Learning Objectives
Recognize the three phase of disaster response psychology.
Discuss the Avoid, Deny, Defend strategies in response to an
active shooter event.
Recognize that you are not helpless in an active shooter event
and what you do matters.
MEETING ROOM: FAIRPARK 1
Service CoordinatorServices
Conference
Family2014 National
Advanced/Social
|
August
17-20,Mgmt/QA
2014 | Dallas, TX
Property
ALL
M09: Let Quality Assessments Guide the Rest of
Your Work
M14: Bullying Prevention and Intervention-Family
Properties
Kelly Davydov, MPA, Program Planner 3, Iowa Department of Human
Rights, Des Moines, IA; Lorie Easter, B.A., Program Planner 3, Iowa
Department of Human Rights, Des Moines, IA
Sarah Perez, B.A., Resident Service Coordinator, Batavia
Apartments, Wheaton
n Franciscan
Fran
Ministries, Batavia, IL
Educational Focus:
Learning Objectives
Gain an overview of engaging families in conducting strengths
and needs assessments.
Explore techniques for selecting evidence-based and strengthsbased assessment tools.
Build skills around incorporating the results of an assessment into
service provision.
MEETING ROOM: TRINITY 2
M10: HUD Multifamily Service Coordinators:
Ensuring Continued Success Feedback Session
Mara Blitzer, M.S., Senior Policy Advisor-Program Administration Office,
HUD Office of Multifamily Housing Programs, Washington, D.C.; Brendan
McTaggart, J.D., Housing Program Manager, HUD Office of Multifamily
Programs, Washington,, D.C.
Educational Focus:
Learning Objectives
Identify health outcomes of service coordination.
Identify best practices in services coordinator delivery and
identify metrics for evaluation.
Learn about latest HUD policies related to housing and services
for elderly tenants.
MEETING ROOM: TRINITY 1
Monday, August 18th (2:00 p.m. - 3:30 p.m.)
M11: Stressed Out and Overloaded
Rosemary Cox, M.A., Brain Health Educator, Memorial BrainWorks, South
Bend, IN
Educational Focus:
Learning Objectives
Understand on a deeper level what stress is, both good and bad.
Learn more about how stress impacts both the mind and the
body.
Explore a variety of tools to use in the heat of a stressful moment
to help bring peace and calm.
MEETING ROOM: TRINITY 4/8
M12: Protecting Older Adults from Fraud and Scams
Barbara McGinity, M.S.W., Program Director, BBB Education Foundation,
Houston, TX
Educational Focus:
Learning Objectives
Define and provide examples of financial exploitation.
Identify ways seniors can protect themselves.
Identify resources and educational information available to
seniors and service providers.
MEETING ROOM: FAIRPARK 2
M13: Age Well/Live Well ~ Texercise
Ken Bomar, B.S., Marketing Director-Volunteer and Community
Engagement, Texas Department
epartme of Aging and Disability Services, Plano, TX
Educational Focus:
Learning Objectives
Describe AWLW benefits to residents and service providers.
Identify AWLW community partners and sustainability needs.
Identify the three components of an AWLW community and
available support program.
MEETING ROOM: TRINITY 7
www.servicecoordinator.org
|
phone: 614/848-5958
|
Educational Focus:
Learning Objectives
Define the different types of bullying.
Discuss why bullying happens.
Identify potential prevention and intervention methods.
MEETING ROOM: TRINITY 1
M15: The Quarter-Million Dollar Problem: Bedbugs…
We Have the Solution!
Donna Ebron, A.S., Regional Service Coordinator; Felise M. Knight,
Property Manager, Sir Walter Apartments and Noir Properties, Inc., Raleigh,
NC
Educational Focus:
Learning Objectives
Learn how to plan, assess and intervene in treatment and
prevention of bedbugs.
Learn to create strategies that are tailored to your specific
property.
Understand how a team approach is crucial to the success of the
reduction and/or eradication of bedbugs.
MEETING ROOM: TRINITY 2
M16: Service Animals, Companion Animals and
Comfort Animals, Oh My!
Nicolina Stary, M.Ed, Director of Education and Training, New Alternatives,
San Diego, CA; Jim Stary,
ary, B.A.,
B.A
A.,, O
Owner,
Owne New Alternatives, San Diego, CA
Ow
Educational Focus:
Learning Objectives
Understand the Federal Fair Housing rules and regulations related to
each classification of animal.
Identify the classification, roles, training and documentation, and
appropriate care for pets, service animals, companion animals
and comfort animals.
Examine the role of the service coordinator in working with a
resident who owns, or is in need of one of these special assistive
animals.
MEETING ROOM: TRINITY 6
M17: Enhanced Value of Service Coordination:
Overview of Initial Research
Lawrence J. Weiss, Ph.D., Founder and CEO, Center for Healthy Aging,
Reno, NV; Marta R. Malone, BS, Program Officer/Educational Director,
Center for Healthy Aging,
ng, Reno,
Rennno,
o, NV
N
Educational Focus:
Learning Objectives
Gain an understanding of the initial research done regarding how to
enhance service coordinator services to promote improved health
and wellness outcomes for elderly residents.
Gain an understanding of the importance of improving health and
wellness outcomes of elderly subsidized housing residents.
Learn what currently exists in wellness services and what enhanced
wellness programming could be developed that improves residents’
health and the “enhanced” role of the service coordinator.
MEETING ROOM: TRINITY 3
M18: How Do We Advocate/Protect the Rights for
People with Disabilities?
Linda Robertson, M.S.W., Advocate Supervisor-Community Integration/
Healthcare Team, Disability Rights Texas, Dallas, TX; Christopher McGreal,
J.D., Attorney, Disabilityy R
Rig
Rights
ight
ghtts Texas,
Teexa
xass Dallas, TX
Educational Focus:
Learning Objectives
Develop an understanding of Disability Rights Texas.
Learn how to access community services in your area.
Develop an understanding of housing laws.
MEETING ROOM: TRINITY 5
fax: 614/848-5954
|
[email protected]
Page 13
M19: Need More Funding? What Does Measuring
Outcomes Have to Do with It?
Pamela Mokler, MS, Vice President of Long Terms Services & Supports,
Care1st Health Plan, Monterey Park, CA; Anna Maria Maldonado, Director
of Sales and Marketing, Care1st Health Plan Arizona, Inc, Phoenix, AZ;
Eddy Moreno, Director of Community Outreach & Enrollment, Care1st
Monterey Park, CA
Educational Focus::
Learning Objectives
Learn why Government agencies, foundations and other funding
sources are requiring measurement of outcomes and cost savings.
Learn how to demonstrate cost savings to Medicare, Medicaid and
other programs.
Learn how to sell what you do to funders, including health plans, to
obtain more funding, so you can do more for the people you serve.
MEETING ROOM: FAIRPARK 1
M20: Helping Seniors and People with Disabilities
with their Transportation Options
Brittney Tree, Manager-MY RIDE Dallas, Dallas Area Agency on Aging,
Dallas, TX; Marion Denney, Senior Manager of Mobility Management and
Planning, Dallas Area Rapid
id Transit,
Tran Dallas TX
Educational Focus::
Learning Objectives
Attendees will have an understanding of a transportation options
counseling program (My Ride Dallas).
Attendees will understand the definitions of mobility management,
transportation options counseling, one call/one click centers, and
discuss the challenges in finding viable transportation options for
seniors and persons with disabilities.
Attendees will gain an understanding of transit in Dallas, in order to
apply the same knowledge in their own cities.
MEETING ROOM: ARTS DISTRICT 1
Monday, August 18th (4:00 p.m. - 5:30 p.m.)
M21: Building Intergenerational Relationships
Justin Miller, B.A., Recreation Program Coordinator, Clare Gardens, Inc,
Denver, CO
Educational Focus:
Learning Objectives
Understand elements of intergenerational programs and activities.
Learn how to establish and implement intergenerational programs at
your property
Identify benefits and measure the success of your programs.
MEETING ROOM: TRINITY 6
M23: Housekeeping 101
Kayla Erickson, B.S.S.W., Resident Service Coordinator, Grand Forks
Housing Authority, Grand Forks, ND; Liz Simpson, NAHMA, Leasing and
Property Manager, Grand Forks Housing Authority, Grand Forks, ND;
Liz Simpson, N.A.H.M.A., Leasing and Property Manager, Grand Forks
Housing Authority, Grand
nd Fork
Forks,
ks, N
ND
Educational Focus:
Learning Objectives
Learn methods of collaboration with property manager and
service coordinator.
Identify ways to reduce turnover costs.
Define ways to identify and work with problem units.
MEETING ROOM: TRINITY 1
M24: Recent Advances in Psychosocial
Rehabilitation and Assertive Community Treatment
as Forms of Intensive Case Management for
Veterans and their Families: Lesson Learned for
Service Coordination
Alexa Smith-Osborne, Ph.D., M.S.W., Associate Professor and Director,
Center for Clinical Social Work, University of Texas at Arlington, Arlington,
TX
Educational Focus:
Learning Objectives
Compare civilian and new military program models with case
management features.
Evaluate new models for military populations for applicability to other
populations.
Evaluate newer model case management features with reference to
service coordination role.
MEETING ROOM: FAIRPARK 1
M25: Plaza Comunitaria Literacy Program as Part
of Adult Basic Education (ABE) and Beyond-How to
Make it Work!
Rosa Maria M. Crocker, B.Sc., Literacy Programs and Plaza Comunitaria
Coordinator, Family Education and Guidance Services/Plano ISD A. & C.
Bird Education Center, Plano,
no, TX
Educational Focus:
Learning Objectives
Identify the what, who and how of Plaza Comunitaria.
Demonstrate how Plaza Comunitaria is part of a complete Adult
Basic Education program.
Provide information on how the ABE program works in Texas and
can work throughout the U.S.
MEETING ROOM: ARTS DISTRICT 1
M22: It’s Up To You: Advocacy at the Organizational
Level
Craig Knudsvig, B.S., Retired Deputy Director, Grand Forks Housing
Authority, Grand Forks, ND
Educational Focus:
Learning Objectives
Understand the need for advocacy by service
coordinators with the people who directly effect and
support their work.
Develop a system of gathering and using data
which can make it easy for policy makers to support
your work.
Learn the tools necessary to ensure that your
work is recognized and supported throughout your
organization and service network
MEETING ROOM: TRINITY 7
Page 14
Elderly/Disabled
Service CoordinatorServices
Conference
Family2014 National
Advanced/Social
|
August
17-20,Mgmt/QA
2014 | Dallas, TX
Property
ALL
M26: Can’t We All Just Get Along? Intergenerational
Communication for Baby Boomers, Generation X
and Millenials
Ruben Rivera-Jackman, MNPL, GMHS, CDP, Senior Resident Services
Manager, King Countyy Housing
Housin
usinng Authority,
A
Tukwila, WA
Educational Focus::
Learning Objectives
Identify the four generations and define them by experiences and
events.
Compare and contrast the values and the potential outcomes of
generational interaction.
Offer strategies for effective cross generational communication.
MEETING ROOM: FAIRPARK 2
M27: Watching Out for Mr. and Mrs. Jones: A Safety
Primer for Alzheimer’s Patients
Sara Rotenberry, M.S.W., Associate Director of Education & Professional
Associa
Outreach, Alzheimer’s Association,
Dallas, TX
Educational Focus:
Learning Objectives
Identify six safety challenges for Alzheimer’s clients.
Learn strategies to improve safety within the home.
Determine the radius of safety for the client in the community.
MEETING ROOM: TRINITY 2
M28: Walk A While In Their Shoes
Jane Hunley, M.S.W., Director-Geriatrics, Parkland Health & Hospital
System, Dallas, TX
Educational Focus:
Learning Objectives
Identify five normal sensory losses.
Participate in a simulation of common sensory and mobility changes.
Identify five easy ways to implement accommodation strategies.
MEETING ROOM: TRINITY 5
M29: Overview of the Newly Revised HUD SemiAnnual Performance Report
Judith Chavis, M.P.A., Executive Vice President, AASC, Powell, OH;
Carissa Janis, M.P.A., Grant Programs Manager, US Department of
Housing and Urban Development,
velopm
Washington, D.C.
Educational Focus:
Learning Objectives
Learn how to complete the Semi-Annual Performance Report form.
Learn the new and/or revised components of the Report form.
Gain an understanding of HUD policies regarding service coordinator
reporting.
MEETING ROOM: TRINITY 3
M30: Non-Clinical Resident Assessments
M. Queen Bailey-Brooks, M.S.W., Program Coordinator, A Wholistic
Approach, Smyrna, GA
Educational Focus:
Learning Objectives
Define non- clinical assessments.
Distinguish between service coordination and case management.
Differentiate between resident-driven and needs-driven.
MEETING ROOM: TRINITY 4/8
Tuesday, August 19th (10:30 a.m. - 12:00 p.m.)
T01: Lifestyle Habits of Effective Minds
Debra Raybold, B.A., Director,
Director Memorial BrainWorks, South Bend, IN
Educational Focus::
Learning Objectives
Understand seven lifestyle habits that boost our long and short
term efficacy in life.
Learn the three elements that support a healthy brain.
Understand the ability to change and influence how your brain
works.
MEETING ROOM: TRINITY 6/7
T02: Grandbuddies: An Intergenerational Program
for Both Heart and Head
Rosemary Cox, M.A., Brain Health Educator, Memorial BrainWorks, South
Bend, IN
Educational Focus:
Learning Objectives
Learn how this intergenerational program can be a key part of
nurturing a brain healthy lifestyle.
Understand how this program aligns with research on the health and
well-being of older adults.
Learn how you can start a Grandbuddies program.
MEETING ROOM: TRINITY 1
T03: Tips and Tools for Working with Residents Who
Have Disabilities
Doni Green, M.S., B.A., Chief Aging Program Officer, North Central Texas
Council of Governments, Arlington, TX; Susie Reukema, B.S.W., Assistant
Director, REACH; Mike Hensley, M.A., Aging Program Supervisor-Contract
Services, North Centrall Texas
xass Cou
Council
ou
of Governments, Arlington, TX
Educational Focus:
Learning Objectives
Understand the importance of people-first language and
consumer direction.
Learn to better communicate with people who have low vision and/or
a hearing impairment.
Learn to better assist people who have a cognitive impairment.
MEETING ROOM: TRINITY 5
T04: Evidenced-Based Leadership Council: A
Collaboration to Improve Efficiency and Affordability
of Proven Programs
Susan Snyder, M.S., Director-Project Enhance, Senior Services, Seattle,
WA
Educational Focus:
Learning Objectives
Learn what evidence-based programs for healthy aging are as
well as the leadership council collaborating on dissemination of
these programs.
Successfully implement multiple evidence-based programs in
housing buildings.
Identify funders and other types of support for implementation of
these programs.
MEETING ROOM: ARTS DISTRICT 1
T05: The Case for Person-Centered Models of Care
that Value Dignity, Choice and Independence
Erin Westphal, M.S., Program Officer, The SCAN Foundation, Long Beach,
CA
Educational Focus:
Learning Objectives
Increase knowledge of the opportunities for improving the care
for older adults with advanced illness and functional impairment.
Learn about models of care for older adults that value dignity,
choice and independence.
Learn about opportunities for partnering with the health care sector.
MEETING ROOM: TRINITY 2
www.servicecoordinator.org
|
phone: 614/848-5958
|
fax: 614/848-5954
|
[email protected]
Page 15
T06: Drillin’ Down on Documentation
Kelly D. Green, M.A., B.S., Service Coordinator Program Director, KMG
Prestige, Inc., Mt. Pleasant,
sant,, M
MII
Educational Focus:
Learning Objectives
Gain a foundational understanding of documentation practices
related to the service coordinator role.
Learn methods for good record keeping and be able to identify
the documents to include in a resident’s file.
Learn processes for effective and timely documentation of resident
interactions and program metrics.
MEETING ROOM: TRINITY 4/8
T07: Compassion Fatigue: Strategies & Tools to
Keep Your Cup Full and Avoid Coming Up Empty
Barb Petsel, M.S., L.P.C.-S, R.N., Owner & Counselor, Healing Transitions
Counseling, PLLC, Plano,
no TX
no,
T
Educational Focus:
Learning Objectives
The attendee will understand 3 factors which contribute to
compassion fatigue.
The attendee will understand the importance of personal boundaries,
and ways to understand various personalities so these boundaries
can be protected.
The attendee will gain tools to increase humor and playfulness in the
work environment.
MEETING ROOM: TRINITY 3
T08: Recognizing and Reporting Child Abuse
Ellen Magnis, MB.A., Chief of External Affairs, Dallas Children’s Advocacy
Center, Dallas, TX
Educational Focus:
Learning Objectives
Recognize signs and symptoms of child abuse.
Understand their responsibility to report suspected abuse.
Understand how to communicate with a child who makes a direct
disclosure.
MEETING ROOM: ARTS DISTRICT 2
T9: Developing a Plan for Smoke-Free Housing
Donna Dixon, B.A., Special Assistant to the President/CEO, Houston
Housing Authority, Houston,
uston,
onn, TX
T
Educational Focus:
Learning Objectives
Identify the benefits of implementing a smoke-free policy in your
community.
Learn how to communicate a smoke-free policy to residents and how
to generate community engagement in the initiative to move to a
smoke-free environment.
Learn how to effectively implement, maintain and enforce a smokefree policy and environment.
MEETING ROOM: FAIRPARK 1
T10: HUD Multifamily Service Coordinators:
Ensuring Continued Success Feedback Session
(Repeat of M10)
Mara Blitzer, M.S., Senior Policy Advisor-Program Administration Office,
HUD Office of Multifamily Housing Programs, Washington, D.C.; Brendan
McTaggart, J.D., Housing Program Manager, HUD Office of Multifamily
Programs, Washington,, D.C.
Educational Focus:
Learning Objectives
Identify health outcomes of service coordination.
Identify best practices in services coordinator delivery and identify
metrics for evaluation.
Learn about latest HUD policies related to housing and services for
elderly tenants.
MEETING ROOM: FAIRPARK 2
Page 16
Elderly/Disabled
Tuesday, August 19th (2:00 p.m. - 3:30 p.m.)
T11: Bringing Proven Wellness and Disease
Management Programs to Low-Income Housing-A
Win for ALL!
Susan Snyder, M.S., Director-Project Enhance, Senior Services, Seattle,
WA
Educational Focus:
Learning Objectives
Attendees will learn of successful evidence-based programs in
public housing settings, e.g. Chronic Disease Self-Management
Program, Matter of Balance, EnhanceFitness and staffing
required for each, both paid and unpaid.
Attendees will learn why funding was provided to implement
wellness programs in public housing buildings by United Way
and collaborative efforts in doing so amongst multiple housing
providers and community organizations.
Attendees will learn how multiple public housing authorities
determined buildings to provide wellness programming in
collaboration with funders and community based organizations.
MEETING ROOM: TRINITY 1
T12: Pathways Out of Poverty through Effective
Case Management
Rachael Berhe, M.S., Program Director, Wilkinson Center, Dallas, TX;
Miguel Brambila, M.S., Family Education Center Manager, Wilkinson
Center, Dallas, TX; Jerry Hawkins, M.Ed., Director of Children Services,
Wilkinson, Center, Dallas,
las, TX
Educational Focus::
Learning Objectives
Learn the three tier approach to moving families out of poverty.
Apply the concepts of the case management model through real
case studies.
Create a self-sufficiency plan for residents.
MEETING ROOM: FAIRPARK 1
T13: How to Screen and Identify Late-Life
Depression and Substance Misuse - What to Do
About Them?
Namkee Choi, Ph.D., Professor; Diana M. DiNitto, Ph.D., Professor, School
of Social Work, University
sity of T
Texas
exa at Austin, Austin, TX
Educational Focus:
Learning Objectives
Learn about effective screening tools for late-life depression and
alcohol misuse.
Practice skills for identifying older adults with mental health
issues.
Learn about effective ways to motivate older adults to seek help.
MEETING ROOM: TRINITY 4/8
T14: How to Showcase Your Service Coordinator
Program to Stakeholders, Owners and Property
Managers
Madelyne Pfeiffer, M.S.W., CEO, MJ Housing & Services, San Diego, CA;
Diane Whitney, M.Ed., Resident Service Coordinator Manager, MJ Housing
& Services, CO
Educational Focus:
Learning Objectives
Understand what you should input in your Semi Annual Report
and what should be presented in an additional Annual Report for
your stakeholders.
Learn about how to show the costs you save to the residents and
property and how to highlight this info in a report that will clearly
show the value of the service coordinator position.
Review reports that you can tailor and use to help your stakeholders
understand exactly what you do and the impact you make.
MEETING ROOM: TRINITY 5
Service CoordinatorServices
Conference
Family2014 National
Advanced/Social
|
August
17-20,Mgmt/QA
2014 | Dallas, TX
Property
ALL
T15: Why Doesn’t He Understand Me?
Communications and Behaviors with Early/Middle
Stage Alzheimer’s Clients
Sara Rotenberry, M.S.W., Associate Director of Education & Professional
Outreach, Alzheimer’s Association,
Associa
Dallas, TX
Educational Focus:
Learning Objectives
Identify communication challenges in Alzheimer’s disease.
Learn strategies to improve and enhance communication with the
Alzheimer’s client.
Learn how to discuss changes in your client with the family leading
to a higher level of care.
MEETING ROOM: TRINITY 2
T16: Dear Dad, When You Hit My Mom, I Felt Really
Scared: How to Help Children Affected by Violence
in the Home
Paige Flink, B.S., Executive
cutive D
Director, The Family Place, Dallas, TX
Educational Focus:
Learning Objectives
Understand how domestic violence affects children.
Recognize the warning signs of domestic violence in a family.
Develop a safety plan for child and adult victims.
MEETING ROOM: ARTS DISTRICT 2
T17: Understanding the Health Insurance
Marketplace, Integrated Care Delivery Systems for
Dual Eligibles, Medicaid Expansion & Home and
Community Based Services
Gaye Humphrey, Centers for Medicare & Medicaid Services-Dallas
Regional Office, Dallas,, TX
X
Educational Focus:
Learning Objectives
Understand the Health Insurance Marketplace.
Provide a broad overview of Integrated Care Delivery Systems
for dual eligibles, Medicaid Expansion and Home and Community
Based Services.
Cover the various CMS programs and resources available to help
those you work with and assist.
MEETING ROOM: TRINITY 6/7
T18: How to Cultivate a Successful Resident Service
Coordination Program in a Cultural Environment that
is Different From Yours
Kimberley Stephens Woods, M.A., Director of Masterpiece Senior
Resources/Supervisor Resident Services Coordinator, Community Housing
Management Service/Episcopal Communities and Services, Pasadena, CA;
Jesse Harris, M.P.A., Resident Services Coordinator, Community Housing
Management Services, CA; Karen Love, M.S.G., Resident Services
Coordinator, Community Housing Management Services, CA; Samantha
Dar, B.S.W., Service Coordinator,
oordina St. James Manor, Los Angeles, CA
Educational Focus:
Learning Objectives
Respect and understanding of cultural norms.
Understanding of challenges faced in a homogenized society.
The necessity of blending cultures.
MEETING ROOM: FAIRPARK 2
T20: Healthy at Home
Beth Noah, L.M.S.W., Aging and Disability Resrouce Center Coordinator,
United Way’s Area Agency on Aging of Tarrant County, Forth Worth, TX;
Matthew Weaver, Ph.D., Manager-Supportive Services, United Way’s Area
on Aging of Tarrant County,
unty,
y, Forth
Forth Worth, TX
Educational Focus:
Learning Objectives
Gain understanding of community based programs and services
available to older adults, people with disabilities and/or chronic
conditions, and caregivers.
Learn how to connect consumers with services and programs that
promote aging in place, and avoid hospitalization or nursing home
placement.
Learn why aging in place is beneficial and the outcomes produced
through community based services and evidence-based programs.
MEETING ROOM: TRINITY 3
Tuesday, August 19th (4:00 p.m. - 5:30 p.m.)
T21: Ethical Challenges of Working with High Risk
Clients; Managing Compassion Fatigue and Burnout
Ellen J. Elliston, Ph.D., MSSW, Consultant and Professional Trainer/Reitred
Director of a Crisis Clinic
ic att Pa
Parkland,
arklaand, Arlington, TX
Educational Focus:
Learning Objectives
Define compassion fatigue.
Explain the difference between compassion fatigue and burnout.
Discuss how fatigue and burnout can cause ethical concerns in
direct practice and management.
MEETING ROOM: TRINITY 3
T22: Let’s Read! Ways to Promote Literacy for
Children Living in Multi-Family Housing
Kayla Erickson, BSSW, Resident Service Coordinator, Grand Forks
Housing Authority, Grand
nd Fo
Forks,
ork ND
Educational Focus:
Learning Objectives
Identify ways of connecting with residents.
Improve methods of providing services.
Increase education opportunities for residents.
MEETING ROOM: FAIRPARK 1
T23: What Difference Does It Make? Six Steps to
Measure Program Success
Rachel Parker Leventon, MPA, B.A., Consultant, Center for Nonprofit
Management, Dallas, TX
Educational Focus:
Learning Objectives
Understand the value of outcome-based program evaluation.
Recognize the six components of a comprehensive program
evaluation model.
Begin to think about the outcomes they could measure for their
programs.
MEETING ROOM: TRINITY 2
T24: When Our Residents Go KABOOM! Crisis
Intervention and De-Escalation Techniques for
Everday Survival
T19: Money Smart for Older Adults: A Financial
Education Program
Rosa Dennis, Resident Services Coordiantor, LaSalle Apartments-AIMCO,
San Francisco, CA
Linda Gabriel, B.A., Community Affairs Specialist-Depositors and
Consumer Protection, Federal Deposit Insurance Corporation (FDIC),
Dallas, TX
Educational Focus:
Learning Objectives
Gain a working knowledge of the different types of crisis that a
resident can experience.
Receive techniques that can bring a resident back into the realm of
effective communication.
Be given tools to help keep them grounded when dealing with a
resident’s escalation incident.
MEETING ROOM: TRINITY 4/8
Educational Focus:
Learning Objectives
Recognize and reduce the risk of elder financial exploitation.
Guard against identity theft.
Plan for possible loss of your ability to manage your finances.
MEETING ROOM: ARTS DISTRICT 1
www.servicecoordinator.org
|
phone: 614/848-5958
|
fax: 614/848-5954
|
[email protected]
Page 17
T25: Hidden Epidemic: Alcohol and Substance
Abuse Among Older Adults
T30: What is a Service Coordinator? Elevator
Speeches and Other Answers
Ruben Rivera-Jackman, MNPL, GMHS, CDP, Senior Resident Services
Manager, King County Housin
Housing Authority, Tukwila, WA
Craig Knudsvig, B.S., Retired Deputy Director, Grand Forks Housing
Authority, Grand Forks, ND
D
Educational Focus:
Learning Objectives
Understand the importance of addressing substance abuse
disorders in older-adults.
Develop a basic understanding of substance abuse disorders in
older-adults.
Identify effective treatment strategies.
MEETING ROOM: TRINITY 5
Educational Focus:
Learning Objectives
Be able to respond in a concise and personal manner when
asked, “What is a service coordinator?”
Be able to provide important information about service
coordination in situations requiring everything from a couple of
sentences to several minutes of give and take.
Learn the ability to react in preplanned yet conversational manner
in order to make the most of these interactions.
MEETING ROOM: TRINITY 1
T26: They Have the Right to Say NO! RESPECT
Resident Rights & Honor Resident Rights to Bad
Decisions
Callie Allen, M.S.W., Service Coordinator, KMG Prestige/Cranbrook
Towers, Ann Arbor, MII
Educational Focus::
Learning Objectives
Understand what self-determination means in an apartment
setting.
Recognize when residents are not capable of making informed
decisions.
Work with property managers for best outcomes.
MEETING ROOM: TRINITY 6/7
T27: ADVOCACY and Public Policy 101
Donna Griggs-Murphy, Social
cial Services
Serrvice Coordinator, ABHOW, Oakland, CA
Educational Focus:
Learning Objectives
Learn advocacy tips.
Identify public policy tips.
Encourage, engage and involve service coordinators in advocacy.
MEETING ROOM: FAIRPARK 2
T28: Building Your ResidentCorps Volunteers as a
Civic Pathway Out of Poverty and Into Opportunity
Khoi Pham, MB.A., Executive
ecuutive
tiivee D
Director,
Dire
recto Bella Communities, New York, NY
Educational Focus:
Learning Objectives
Learn about a case study from one successful program that
engages low income populations in economic opportunity through
service learning.
Learn the methodology for moving to a sustainable program-based
structure and how individual communities can adopt the model
locally and fit into the larger solution.
Learn about collaboration best practices between public and private
entities and actively participate in design thinking solutions for their
communities.
MEETING ROOM: ARTS DISTRICT 2
T29: Link to Wellness: Linking Community Housing
Residents, College Students and Healthcare
Providers on the Wellness Chain
Sclinda Janssen, Ph.D., M.A., Assistant Professor of Occupational Therapy,
University of North Dakota,
kota, Gr
Grand
randd For
Forks, ND
Educational Focus:
Learning Objectives
Identify resources to support community-based wellness
programs.
Initiate community-based wellness programs.
Promote health and wellness.
MEETING ROOM: ARTS DISTRICT 1
Page 18
Elderly/Disabled
Wednesday, August 20th (8:30 a.m. - 10:00 a.m.)
W01: Let’s Dig In! How Do You Become Aware of
Grant Opportunities? A Grant Process Overview
Jennifer Truppa, Director of Resident Services, Franciscan Ministries,
Wheaton, IL; Sarah Perez, Resident Services Coordinator, Franciscan
Ministries, Batavia, IL; Kathy Breen, Resident Services Coordinator,
Franciscan Ministries, Gurnee
Gurnee,
neee, IL
Educational Focus:
Learning Objectives
Unearth financial artifacts.
Gather cultural bio-facts.
Create the archaeological record.
MEETING ROOM: TRINITY 3
W02: Understanding the Unique Behavioral
Challenges Associated with Untreated Mental Health
Conditions
Ruben Rivera-Jackman, MNPL, GMHS, CDP, Senior Resident Services
Manager, King County Housin
Housing Authority, Tukwila, WA
Educational Focus:
Learning Objectives
Enhance knowledge of mental health conditions.
Increase awareness of treatment options.
Identify tips for responding to challenging behaviors associated with
untreated mental health conditions.
MEETING ROOM: TRINITY 4/8
W03: All Families Have Goals-Achieving Them is
Another Story! Learn How to Assist Families to
Articulate Manageable Goals
Kelly Davydov, MPA, Program Planner 3, Iowa Department of Human
Rights, Des Moines, IA; Lorie Easter, B.A., Program Planner 3, Iowa
Department of Human Rights, Des Moines, IA
Educational Focus:
Learning Objectives
Gain a greater understanding of how to assist low-income
families in developing a vision for their future.
Gain skills in assisting families to develop and write goals.
Practice skills in small groups.
MEETING ROOM: TRINITY 2
W04: Bringing an Effective New Zealand-Developed
Falls Prevention Exercise Program to Your Facility
Bob Kunio, B.S., CEO of Simply Home Health, The Simply Companies,
Chicago, IL; Libby Roth,
h, MPA, M.A., CEO, Simply Rehab, Northbrook, IL
Educational Focus:
Learning Objectives
Learn the root cause of most falls among the elderly and the cost
to Medicare.
Learn about recent research that tells what type of exercise can
rebuild strength in the legs of older adults.
See a demonstration of the New Zealand program and learn how
and why to bring it to your facility.
MEETING ROOM: FAIRPARK
RPARK
K1
Service CoordinatorServices
Conference
Family2014 National
Advanced/Social
|
August
17-20,Mgmt/QA
2014 | Dallas, TX
Property
ALL
W05: Happy Site, Happy Life: Bridging the
Communication Gap Between Service Coordinators
and Property Managers
W10: Financial Steps for Family Caregivers
Tanya DiPeiza, M.S.W., Service Coordinator Supervisor, Willa Rawls Manor
Apartments, Chicago, IL; De’Shunn Bray, Property Manager, Willa Rawls
Manor Apartments, Chicago,
icago,
o, IL
IL
Educational Focus:
Learning Objectives
Understand the unique financial challenges and obstacles
caregivers face in planning for their own retirement.
Understanding key financial information and resources that
caregivers and their families need to plan and manage the financial
impact of caregiving.
Learn how to share this information with others in their communities,
agencies and organizations.
MEETING ROOM: ARTS DISTRICT 2
Educational Focus:
Learning Objectives
Increase communication skills and enhance team building.
Learn techniques and skills to reduce anxiety and stress.
Empower staff and promote holistic wellness for both staff and
residents.
MEETING ROOM: TRINITY 5
W06: Medicaid’s Best Kept Secret: Medicare Savings
Programs
Linda Bylow, Director-Government Relations, Altegra Health, Mesa, AZ;
Director
Vicki Jessup, Senior Director-Government
Relations, Altegra Health, WI
Educational Focus::
Learning Objectives
Identify residents who are potentially eligible for a Medicare
Savings Program based on their income/resources.
Understand what Extra Help/LIS is and how it is tied to MSP
eligibility.
Learn how Altegra Health’s My Advocate staff may reach out
to residents who receive Medicare services through Medicare
Advantage Plans that have contracted with Altegra Health
MEETING ROOM: TRINITY 6/7
W07: Link to Wellness: Linking Community Housing
Residents, College Students and Healthcare
Providers on the Wellness Chain (Repeat of T29)
Sclinda Janssen, Ph.D., M.A., Assistant Professor of Occupational Therapy,
University of North Dakota,
kota, Grand
Grrandd Forks,
For ND
Educational Focus:
Learning Objectives
Identify resources to support community-based wellness
programs.
Initiate community-based wellness programs.
Be inspired to promote health and wellness.
MEETING ROOM: FAIRPARK 2
W08: Lean On Me: Overcoming Stigma and
Discrimination
Lara Hintz, M.S.W., Director of Programs Women’s Institute for a Secure
Retirement (WISER), Washing
Washington,
hinggton DC
Wednesday, August 20th (10:30 a.m. - 12:00 p.m.)
W11: Keeping Kids Safe!
Sarah Feuerbacher, Ph.D., LCSW, Clinic Director, Southern Methodist
University for Family Counseling,
ounseli
seliing,
g, P
Plan
Plano, TX
Educational Focus:
Learning Objectives
Understand the link between depression, self-harming behaviors,
and suicide.
Identify red flags of individuals who are in need of appropriate
intervention.
Create effective preventative strategies and support systems to keep
kids safe.
MEETING ROOM: FAIRPARK 1
W12: What Now? Sink or Swim?
Craig Knudsvig, M.A., Retired Deputy Director-Grand Forks Housing
Authority, Grand Forks, ND; Danielle Sager, M.S.W.-student, Supportive
Services Manager, Peoria
oria H
Housing
Hoousing
ou
Authority, Peoria, IL
Educational Focus:
Learning Objectives
Help service coordinators who have completed basic educational
activities to maintain momentum in their professional growth.
Understand what skills are needed for long term success as a
service coordinator.
Deal with day to day learning opportunities and challenges of new
service coordinators.
MEETING ROOM: TRINITY 3
W13: Identity Theft: Offense is Your Best Defense
Sandra Edmonds Crewe, Ph.D., Interim Dean and Professor, Howard
University School of Social
ocial Wo
Work,
ork, Washington, D.C.
Educational Focus:
Learning Objectives
Provide an overview of various forms of stigma.
Discuss strategies to assist residents faced with stigma.
Learn anti-stigma campaigns for continued personal/professional
development.
MEETING ROOM: TRINITY 1
W09: Define Your Moment: Increasing the
Educational, Social and Economic Strength of
Residents
Linda Gabriel, B.A., Community Affairs Specialist-Depositors and
Consumer Protection, Federal Deposit Insurance Corporation (FDIC),
Dallas, TX
Educational Focus:
Learning Objectives
Learn how to avoid identity theft, and learn types of identity theft.
Understand who is affected by Identity theft.
Identify what to do when you are a victim of identity theft.
MEETING ROOM: TRINITY 5
W14: Forget about the Bottom Line: Tactics to Focus
on Staff Development
Gregory Ford, M.S.W., Resident Service Coordinator, Definite the Moment,
Glen Allen, VA
Holly Rogers, B.S., Manager & Quality Assurance: Housing Service
Coordination, Housing Case Management, Human Trafficking Case
Management, Lutheran Social Services of Wisconsin and Upper Michigan,
Inc., Appleton, WI
Educational Focus:
Learning Objectives
Learn how to create an environment that moves residents to be
courageous individuals who have insight, initiative, integrity and
the inspiration to LEAD!
Learn how to transform a culture of athletics and entertainment into a
culture of academic achievement.
Learn why you are the support and hope that your residents have
been waiting for.
MEETING ROOM: ARTS DISTRICT 1
Educational Focus:
Learning Objectives
Understand that employee engagement and development begins
with interviewing, hiring and orientation.
Identify ways to listen and support employees, throughout their
career.
Understand the importance of providing ongoing personal and
professional development of employee, as well as the importance of
performance recognition.
MEETING ROOM: FAIRPARK 2
www.servicecoordinator.org
|
phone: 614/848-5958
|
fax: 614/848-5954
|
[email protected]
Page 19
W15: Generating Policies and Strategies to Maintain
a Bully-Free Community
W18: Which Box Do I Check? Understanding and
Working with the Latino(a) Population
Diana Benson, AAS, PSC, Resident Service Coordinator, Senior
Independence Home Healthh aand
nd Hospice,
H
Tipp City, OH
Fernie Sanchez, B.A., AIDS
S ArM.S.,
ArM.S., IInc., Dallas, TX
Educational Focus:
Learning Objectives
Learn the components of civility education and how to implement
a Neighbor to Neighbor program in your community.
Learn to generate and implement policies, behavior guidelines and
programs that educate residents on group behavior and creating a
safe, welcoming environment for all.
Understand how to update programs and structures to enhance
successful maintenance of a bully-free community.
MEETING ROOM: TRINITY 6/7
W16: Military to Citizen: The “Big” Transition
Veterans Face
Jimmie Jones, B.S., Regional Services Manager, Housing and Community
Services, Inc, San Antonio,
onio,, TX
X
Educational Focus::
Learning Objectives
Understand transitioning obstacles facing today’s veterans.
Learn to navigate the language of the civilian workforce.
Understand and locate appropriate benefits, resources and
assistance.
MEETING ROOM: ARTS DISTRICT 1
W17: Is Your Playlist Helping You or Stressing You?
Musical Wellness Strategies for the Constantly
Stressed
Rae Sirott, M.S.W., B.S., Service Coordinator, Presbyterian Homes of
Georgia, Decatur, GA
Educational Focus::
Learning Objectives
Define the term neuroplasticity and how it relates to our work.
Name at least three strategies to promote brain health.
Name two ways to take control of your own musical diet.
MEETING ROOM: TRINITY 1
Educational Focus:
Learning Objectives
Learn the importance of understanding how Latino selfidentification impacts engagement in services and care.
Learn how religion, values, and traditions of the Latino community
impact engagement in HIV prevention and treatment.
Identify at least two factors that should be considered when working
with Latino(a)s living with HIV.
MEETING ROOM: ARTS DISTRICT 2
W19: Helping Your Residents Understand the
Differences Between Medicare Part-A, Part-B,
Advantage Plans, Medi-Gap Plans and the Recently
Introduced HMO’s for Dual Eligible Beneficaries
Libby Roth, MPA, M.A., CEO, Simply Rehab, Northbrook, IL; Bob Kunio,
B.S., CEO of Simply Home Health,
H
The Simply Companies, Chicago, IL
Educational Focus:
Learning Objectives
Learn the significant differences between the various options from
Medicare.
Learn when a person is eligible for Part-A versus Part-B.
Learn when and how to advise residents to select or change options.
MEETING ROOM: TRINITY 4/8
W20: The Village Movement: Coming to a
Community Near You
Brenda Carney, M.S.W., B.A., Director-Social Work, Luella Hannan
Memorial Foundation, Detroit,
Det
etro
roitit, MI
Educational Focus:
Learning Objectives
Gain an understanding of the Village Movement and how the role
of the service coordinator complements the objects.
Learn how the service coordinator can be essential in shaping the
success of the Village.
Appreciate how a Village can directly benefit the residents within
Affordable Housing.
MEETING ROOM: TRINITY 2
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Page 20
Elderly/Disabled
Service CoordinatorServices
Conference
Family2014 National
Advanced/Social
|
August
17-20,Mgmt/QA
2014 | Dallas, TX
Property
ALL
PSC Graduates
July 1, 2013 through June 30, 2014
Congratulations to these new Professional Service Coordinator Certificate Program Graduates!
Amanda Amezcua
Mayfair Golden Manor
San Jose, CA
Gina Harper
St. Francis House
Seattle, WA
Christy Sadler
Pecan Place
Whitewright, TX
Savanna Arczynski
Hylton Point II
St. Louis, MO
Melissa Harris
Partnership Property
Management
Greensboro, NC
Sarah Shoffner
Tower of David
Sioux Falls, SD
Linda Burstyn
Weinberg Village
Owings Mills, MD
Angela Simmering
Vincent Heights
Spring City, PA
Christine Lester
St. Giles Manor
Pinellas Park, FL
Lindsay Button
Porter Senior Apartments
East Lansing, MI
Deqa Mahammed
Homeport Community Life
Programs
Columbus, OH
Dee Ehrhardt
Bradley Company
Mishawaka, IN
Claribel McPhearson
Lutheran Manor
Bethlehem, PA
Sally Field
St. Elizabeth Place
Pawleys Island, SC
Lisa Monger
Tulalip Tribes Housing
Tulalip, WA
Ann Gentry
Valley Vista Apartments
Syracuse, NW
Sandra Ortiz
Housing Authority of the City
of Yuma
Yuma, AZ
Patrice Griffiths
Wartburg Adult Care
Community
Mount Vernon, NY
Charletta Slaughter
Arlington by the Lake
Toledo, OH
Gretchen Smith
Pines Manor Apartments
Spokane, WA
Christopher Smith
Shadybrook Apartments
Tulsa, OK
Kristen Stephens
Calvin Court
Atlanta, GA
Kristen Taylor
Daugette Towers
Gadsden, AL
Jodee Thelen
Senior Housing Assistance
Group
Seattle, WA
Diana Thomas
Four County Mental Health
Center
Coffeyville, KS
Jennifer Walker
Alpha Phi Alpha Homes, Inc.
Akron, OH
Johnny Walker
Bond House
Bastrop, LA
Gwen Witter
Stryker Homes
Auburn, NY
Shemeka Woodson
Guild Park Apartment Homes
San Antonio, TX
LaVerne Wright
Lawndale Heights Apartments
Kansas City, MO
Michele Yerges
Jamestown of Seymour
Seymour, IN
2015 AASC National Service
Coordinator Conference
August 23-26, 2015
www.servicecoordinator.org
|
phone: 614/848-5958
|
fax: 614/848-5954
|
[email protected]
Page 21
Exhibitor Directory
(J[P]Z[`SL
Booth 6
1701 Broadway St NE
Minneapolis MN 55413-2638
1-800-651-6223
www.activestyle.com
ActivStyle specializes in convenient
home-delivery of incontinence
products, catheters, and other
medical supplies to your clients
with Medicaid, Medicare and other
insurance plans.
(+;/VTL/LHS[O:LJ\YP[`
:LY]PJLZ
Booth 8
32100 Us Highway 19 N
Palm Harbor, FL 34684-3709
1-800-282-4238, ext 5627
http://www.adt.com/medical-alertsystems
ADT Home Health Security Services
helps seniors and individuals with
disabilities stay independent and
safe at home, with our personal
emergency response system and
service.
(/,7(8\HSP[`(ZZ\YHUJLHUK
.YHU[>YP[PUN
Booth 9
10706 Sky Prairie St.
Fishers, IN 46038-7803
317-845-3410
http://www.ahepahousing.org/qualityassurance-services/
Provides excellent quality assurance
services for HUD compliance in
service coordination programs.
Professional, experienced QA teams
support your goals and involve
documentation, education and
communication.
(Z[YHALULJH
Booth 25-26
(App Sponsor)
1800 Concord Pike
Wilmington, DE 19850
1-800-292-6363
www.astrazeneca-us.com
At AstraZeneca, we know our
responsibility goes beyond making
medicines. We need to make our
medicines available to people who
cannot afford them. Astra-Zeneca
has a few different programs that may
help your residents meet their needs.
Page 22
*LU[LYZMVY4LKPJHYL4LKPJHPK
:LY]PJLZ
Booth 3
7500 Security Blvd.
Baltimore, MD 21244
1-800-633-4227
www.cms.gov
The Centers for Medicare & Medicaid
Services administers several critical
programs: Medicare, Medicaid, the
Children’s Health Insurance Program,
and more recently, the Health
Insurance Marketplace. Please visit
the CMS booth to learn more about
these programs.
*YP[PJHS:PNUHS;LJOUVSVNPLZ
Booth A
(Platinum Level Sponsor)
22600 Haggerty Rd.
Farmington Hills, MI 48335
1-855-427-8585
www.CSTLTL.com
CST your Link to Life is a provider
of Personal Emergency Response
Systems and simple to use, cost
effective TeleHealth solutions. CST
answers today’s demand for health
care solutions that allow individuals
to live independently and rehabilitate
in the privacy of their own homes
without compromising their dignity.
/VTL:LUZL,U[LYWYPZLZ0UJ
Booth 23
463 Locust St.
Akron, OH 44307
1-877-785-9901
www.HomeSensers.com
Worried about someone cooking
safely? HomeSenser reminds
residents to stay near the kitchen
when cooking, but turns the stove off
if they forget.
3PML:[H[PVU
Booth 24
2 Stahuber Avenue
Union, NJ 07083
800-446-3300
www.lifestation.com
Lifestation is a national provider of
multi-tenant facility wireless alert
system solutions. These community
solutions provide tremendous peace
of mind and safety for residents.
4VT»Z4LHSZ5V\YPZOJHYL
Booth 19
3210 SE 72nd Street
Ankeny, IA 50021
www.momsmeals.com
Mom’s Meals Nourishcare is a
leading provider of nutrition solutions
delivered to seniors and patient
homes nationwide.
4`.HP[33*
Booth 17
1110 N. Post Oak Rd., Ste. 310
Houston, TX 77055
713-425-4255
www.mygait.com
MyGait provides an alternative
solution to traditional computing
for seniors, with custom software,
dependable hardware and full
training for staff and residents. Senior
computing made easy.
41/V\ZPUN:LY]PJLZ0UJ
Booth 22
1286 University Avenue, Suite 530
San Diego, CA 92103
www.mjhousingandservices.com
MJ Housing & Services, Inc. focuses
on providing team oriented service
coordination, face to face quality
assurance supervision and grant
administration for owners, property
management companies and
housing authorities. They currently
employ 12 Service Coordinators
and provide contracted QA and
grant administration for another
40 service coordinators across the
country. In the last 10 years MJ
Housing & Services has raised over
5 million dollars to fund service
coordinators working in HUD housing
communities.
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/VTLHUK*VTT\UP[`:LY]PJLZ
Booth 4
2245 N. Bank Dr.
Columbus, OH 43220
614-233-2165
www.nationalchurchresidences.org
Service coordinator staffing, quality
assurance, training, grant writing
and maintenance and consulting are
some of the primary services offered
by National Church Residences
Home and Community Services.
2014 National
al Service Coordinator Conference
|
August 17-20, 2014
|
Dallas, TX
Exhibitor Directory
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Booth B
3268 Governor Drive #181
San Diego, CA 92122
866.615.0982
www.aasconline.com
Booth 7
2908 N Lincoln Ave.
Chicago, IL 60657-4109
773-698-6908
www.simplyrehab.com
As AASC’s partner on AASConline—
Software for Service Coordinators,
the Pangea Foundation specializes
in custom software design and
development for nonprofits. Stop
by the booth and meet the key staff
who support more than 1600 service
coordinators using AASConline.
Simply Home Health’s leading edge
falls prevention program, which
is in 16 Illinois senior facilities, is
now available nationally. When the
3-day-a-week progressive resistance
exercise program was tested for a
full year in an assisted living facility,
the 24 person test group experienced
75% fewer falls and fall related
hospital visits that a similar size
control group.
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Booth 1-2
P.O. Box 388
Waterloo, IA 50704-0388
800-488-6070
www.proseniors.org/sr_medicare_
patrol
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Booth 18
6401 Security Blvd
Baltimore, MD 21235
www.ssa.gov/
The Social Security Administration
provides partial replacement of
earnings lost due to the retirement,
death, or disability of a worker.
Payments are based on how much
the worker earned during his or hers
working career. You can find specific
information about these programs by
visiting Social Security’s booth.
SMP provides Medicare fraud
education to empower seniors to
protect, detect and report fraud.
service
Booth 20
14261 Commerce Way
Miami Lakes, FL 33016
888-528-9488
www.sscincorporated.com
Altegra Health’s My Advocate
service links low income Medicare
beneficiaries with a wide variety
of government and community
programs that save them money.
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Booth 21
1140 19th St., NW, Suite 550
Washington, DC 20036
202-393-5452
www.wiserwomen.org
Women’s Institute for a Secure
Retirement (WISER) is a nonprofit
organization that works to help
women, educators and policymakers
understand the important issues
surrounding women’s retirement
income.
Dallas Ballroom Exhibitors
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www.servicecoordinator.org
phone: 614/848-5958
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|
|
fax: 614/848-5954
54
|
[email protected]
Page 23
Thank you to our sponsors!
PLATINUM LEVEL
Page 24
2014 National Service Coordinator Conference
|
August 17-20, 2014
|
Dallas, TX
PROFESSIONAL DEVELOPMENT WITH A
CAMPUS FEEL,
AT YOUR FINGERTIPS.
81,9(56,7<
Coming Soon to a keyboard near you!
AASC University will be the new hub for AASC Professional Development!
Enjoy a variety of educational offerings:
On-demand training
Entry and advanced level learning modules
Recorded webinars
Peer and faculty networking communities
A resource library
Faculty connections
Educational activity tracking
and
SC101 Series On-Demand
www.servicecoordinator.org
|
phone: 614/848-5958
|
fax: 614/848-5954
|
[email protected]
Page 25
What can a
pharmaceutical
company do to help
people afford their
medicines?
What are the AstraZeneca AZ&Me Prescription
Savings Programs?
Programs that provide AstraZeneca medicines at no cost to qualifying people with no prescription drug coverage or
Medicare Part D enrollees who experience difficulty affording them.
Who is AstraZeneca?
AstraZeneca is a pharmaceutical company that makes brand-name prescription medicines and has offered prescription
savings programs for over 30 years.
The AZ&Me Prescription Savings Programs have over 20 AstraZeneca medicines available in the program. To
learn more about the program or see a complete list of available medicines, please scan the tag below or visit
www.azandme.com.
Call. Ask. Enroll.
1-800-AZandMe (1-800-292-6363) or AZandMe.com
Full Prescribing Information is available at www.astrazeneca-us.com, or by calling AstraZeneca at 1-800-236-9933.
You are encouraged to report negative side effects of prescription drugs to the FDA.
Visit www.FDA.gov/medwatch, or call 1-800-FDA-1088.
Prescription Savings Programs
AZ&ME is a trademark of the AstraZeneca group of companies.
©2013 AstraZeneca Pharmaceuticals LP. All rights reserved. 2184301 11/12
Need affordable
health insurance?
Please stop by the CMS exhibit booth to learn more
about the Health Insurance Marketplace.
Visit HealthCare.gov. Call the Health
Insurance Marketplace call center at
1-800-318-2596, 24 hours a day, 7 days a
week. TTY users should call 1-855-889-4325.
Better Options. Better Health.
DOWNLOAD OUR EVENT APP!
Visit http://ddut.ch/aascnscc
or search for
Conference
in the App Store or GooglePlay
Manage your schedule. Engage with
other attendees. Grow your network.
SCAN TO DOWNLOAD
Conference
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