Becoming Assertive – 1 day

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First found May 22, 2018

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Becoming Assertive – 1 day
Being assertive is being able to express yourself with confidence without having to
resort to passive, aggressive or manipulative behaviour. By developing assertiveness
and becoming aware of our own strengths and weaknesses, we can modify our
behaviour for greater effectiveness in social and business interactions.
Who should attend
Anyone who wishes to be more assertive in their communication and relationships
with others.
Outcomes for participants
Define assertive behaviour and demonstrate ways to communicate assertively
Determine the difference between assertive, aggressive and passive
Demonstrate effective communication skills
Recognise your own behavioural style
Project a confident image
Understand how to apply the DESO script in the workplace
Show an understanding of your own rights, and the rights of others to
express their views
Topics Covered
What is assertiveness?
Submissive, aggressive and assertive behaviour
Active listening
Body language
Using your voice
Different behavioural styles
Assertiveness toolkit
Saying “No”
Controlling emotions
Giving feedback

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