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First found May 22, 2018

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Developing Non-Traditional
IT Customers
Inside the Project:
WFU Police Department
Presentation Outline

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
Wake Forest University Facts
Challenges facing non-traditional IT
customers
New and traditional IT solutions for
non-traditional needs
Use case study at WFU
Wake Forest University Facts
Founded: 1834, Wake Forest, NC
340 acre campus
Location: Winston-Salem, NC (since 1956)
57 buildings on campus
Enrollment (2006-07)
Undergraduate: 4,321
Cable Plant
Graduate and professional
schools:
2,418of fiber
More than
1,000 miles
Total enrollment: 6,739
optic cable
Relative Size: Second-smallest
NCAA Center
Network Operations
Division I school in 696
the country
Wireless Access Points
244 wired network devices
Academics: Liberal
artsServers
curriculum, ranked
~160
30th among national~10,000
universities
byon
USthe
News
nodes
network
& World Report
Who Are Traditional Customers
and What Are Their Needs?
 Customers want Solutions to Challenges and Problems
 High Performance
 Reliability
 Accuracy
 Efficiency
 Up-to-date
Addressing Traditional Needs

Leveraging existing IT resources

Network Infrastructure
 Cable plant, hardware, engineering / design

IT Security
 Policies and Procedures and Personnel

Systems and Database Design
 Data Integrity, Backups, Disaster Recovery

Capacity / Performance Management
 Service Level Agreement, 7x24 Notification, Trending

Support
 Technology Specialists, Help Desk

R&D

Partnership and Relationship Development and Management
Addressing Traditional Needs
 Network Infrastructure
 IT Security
 Systems and Database
Design
 Capacity / Performance
Management
 Support
High Performance
Reliability
Accuracy
Efficiency
Up-to-date
 R&D
 Partnership and
Relationship
Non-Traditional Customers

Who are these customers?

Current solutions only meet outdated needs

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Don’t fully understand the technical possibilities to solve
their problems

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Needs outpace the capabilities of existing solutions
Hard to make improvements if you don’t know your options
IS not completely understanding their needs and
challenges

We can’t solve issues if we don’t know the problems
The WFU Police Department

Current solutions only meet outdated
needs

Don’t fully understand the technical
possibilities to solve their problems

We failed to truly understand their needs
and challenges
Why Now?
 Digital solutions to
traditional analog systems
 Telephony → VOIP
 Building Automation
Systems → IP-based I/O
devices and sensors
 Security → digital
video/audio & storage
 RFID → asset and personal
safety
Understanding the Challenges
Facing WFU-PD

Safety Challenges
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Campus environment provides unique challenges
Campus is a small city that never closes
Safety often is viewed as being intrusive
Safety is a major decision point for prospective students and parents
Efficiency and Technical Challenges
 Reactionary processes and procedures
 Security “silo” solutions
 Multi-departments providing independent solutions

Cultural and Organizational Challenges
 Interdepartmental relationship development
 Continuity of strategic direction
WFU-PD Existing Approach

Tendency to address and solve one
challenge at a time

Tendency to assign a challenge to one
department or functional area
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Tendency to stick with what’s comfortable


Technical solutions
Policy solutions
Difficulties with Existing
Approach
 Multiple “silo” solutions lead to high
FINANCIAL costs
 Solutions require dedicated cabling
 Specialized network with no central
management or monitoring
 Unable to fully utilize the university’s existing
investments
 Growth in staff
 Diminishing returns on investments
Difficulties of Existing
Approach
 Multiple “silo” solutions lead to substantial
OPPORTUNITY costs

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Inefficient use of capital assets
Manual data manipulation
Manual data correlation
Laborious event-search processes
Inefficient community notification and
communication
Business Drivers
 Budget constraints demand efficiency
 How do we leverage common infrastructure resources?
 Reduced cable infrastructure costs and increased reliability
 Reduced number of servers, databases and applications
 How do we manage a growing number of physical devices
without increasing staff?
 Take raw data and make it informational
 How do we deploy solutions delivering comprehensive
information
 Integration of multiple systems (Fire, Safety, Surveillance)
 More effective surveillance and event-notification technology
Leveraging Existing
IT Resources
 Focus on our core competencies
 Systems, Networking and Databases
 Capacity / Performance Management
 IT Security, Policies and Procedures
 All the back-end systems
Leveraging Existing
IT Resources
 Is this enough?
 Does this solve all the problems?
 Are the tools providing a
comprehensive solution?
Consolidation Challenges

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Integrate all these
devices
Integrate the data
Process the data
effectively
Use the data
effectively
Deploying Comprehensive and
Integrated Solutions
 A platform connecting different technology systems
 Leverage new and existing technology systems
including

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RFID
Access control
Video security
Data backup solution
E-Mail
Active Directory
Collecting and Using Data from
Multiple Sources
Digital Video
Collection Engine
WFU-PD
Owner
Facilities Management
ERP
RFID
HIGH PERFORMANCE
DVR
Physical Access System
INFRASTRUCTURE
NVR
Network
Management
Access Management
Access Point
What is the
Collection Engine?
SYNCSEER

SyncSeer is a Tyco product developed in partnership with Versatile

SyncSeer is an intelligent middleware platform that quickly connects
different technology systems including your existing IT investments

SyncSeer collects information from disparate solutions and correlates the
information based on business rules and asset information

SyncSeer does not disrupt your existing infrastructure, but rather works
with your current technology

SyncSeer is positioned to leverage new and existing business systems
Scales Fine Arts Center
Pilot Overview

Provide the WFU-PD specific and precise asset information
as well as video documentation when an asset leaves the
building without its owner
1.
Control-Point Monitoring
2.
3.
4.
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Deploy technology at defined choke points
Increase response time
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Instant notification of unauthorized and suspect behavior
Passive Collection of Data

Collection of information without interfering with productivity
Reduce administrative overhead and increase operational
productivity
The Players
1.
Control-Point Monitoring
 Active RFID portals
 IP surveillance cameras
2.
Increase Response Time
 E-mail
 Event notification tool
3.
Passive Collection of Data
 Active RFID tags
 Network Video Recorders (NVR)
4.
Reduce administrative overhead and increase operational
productivity
 SyncSeer
 Existing data backup solutions
Pilot Overview
Scales Building – M5 (1st Floor – Music)
Receiver
Activator
Camera
Scales Pilot Overview
RFID Antenna
Camera
Total Solution
RFID
SyncSeer
E-Mail
SyncSeer Notification

Asset 'Taylor 12-String Guitar'
disappeared without its owner Nic
Aeddy. Here is a link to a video of the
possible theft:
http://10.1.0.55:8080/mte/mteserver?h
andler=nvr&showPic=true&time=11764
89220930
Scales Fine Arts Center
 Comprehensive solution
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Reduced financial costs
Reduced opportunity cost
Improved operational efficiencies
Improved quality of the end product
Help get the bad guy
Lessons Learned
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Build tight relationships
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Training
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Application
Administrative
Roadmap
Total IT design and involvement is imperative
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WFU-PD
Facilities Management
RL&H
External partners
Systems, networking and database
Help Desk and field support
Solutions and requirements are moving targets
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Meet with stakeholders regularly
Meet with partners and providers regularly
Possible Next Steps
 Passive RFID
 Library books
 Chemicals
 Define multiple RFID “zones” within a
building
 Asset “A” should never leave 1st floor
 Multiple RFID “zone” association
 Asset “A” leaves “Zone 1” and must reappear in
“Zone 2” within “x” amount of time
Developing Non-Traditional
IT Customers
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