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Version 4.0
Contents
Introduction
PBX Line-up and Positioning of the KX-NS700
Product Concept
Product Overview
System Connection Diagram
4
5
6
14
Selling Points
Why the KX-NS700 ?
16
Cost Saving
Expandability
Backwards Compatibility
IP Networking
•Saving Communication Costs
•Saving Network Costs
•Saving on Initial Investment
•Saving Running Costs
17
18
19
Customer Satisfaction
Wireless Solution
•Multi Zone
•XDP Parallel Mode
•DECT Paging
•Tough Type Handset
Cellular Phone Integration
•Receive a Call
•Outside Destinations in Incoming Call Distribution Groups
•Make a Call
Poltys CA RCS
Voice Mail Solution
•Voice Mail
•E-mail Notification
•MS Outlook & IMAP4 Integration
24
20
21
22
23
25
26
27
28
29
30
31
32
33
34
35
Improved Work Efficiency
Built-in DISA
Call Centre Solution
•Queue Announcement
•Call Pickup Group Monitor
•Call Distribution
•Automatic Two-way Recording for Managers
•NAS Supported
•Activity Monitor
•Activity Report
Communication Assistant
Simplified Maintenance
•Web Maintenance
36
37
38
39
40
41
42
43
44
45
46
Appendix
Specifications
•KX-NS700 Capacity
•Hardware Condition
•Product Lineup - Hardware
•Product Lineup - Preinstalled Activation Keys
•Product Lineup - Activation Keys
Terminal Information
•Overview
•Proprietary Telephone Main Features
•IP Phone ‘KX-NT5xx Series’
•Digital Phone ‘KX-DT5xx Series’
•Wireless System
Customer Satisfaction
Poltys CA RCS
Improved Work Efficiency
Call Centre Solution
•“CC View” Activity Monitor and Report Tool
Communication Assistant
48
51
52
53
54
62
63
65
68
70
81
85
86
Introduction
Introduction
PBX Line-up and Positioning of the KX-NS700
Analogue trend
IP trend
The line-up extends from compact to large-scale systems. The new KX-NS700 is optimized for the SMB
market.
SOHO
Mid. to large offices
4
Introduction
Product Concept
The KX-NS700 is the successor to the KX-NCP and KX-TDE100 for the SMB market and comes built-in
with the functions of the KX-NS1000.
Smart Hybrid PBX
KX-NS700
KX-NCP Series
•QSIG Networking
•IP Expansion
•CA Integration
•APT Compatible
KX-TDE100
•Legacy Expansion
•Built-in Message Card
•DPT Programming
KX-NS1000
•Unified Communication
Full Voice Mail
Call Centre Function
Mobility
•Web Maintenance Console
5
Introduction - Product Overview
One Package Platform for Your Business
The KX-NS700 is a Smart Hybrid PBX suitable for small to medium sized offices. It enables you to provide
various solutions with its built-in functions.
Smart Hybrid
System
Preinstalled
Activation Keys
Call Centre
Solution
One Numbered
Extension
One Package Platform for
Your Business
Simplified
Maintenance
Smart Hybrid PBX
KX-NS700
Built-in Voice Mail/
UC Server
6
Introduction - Product Overview
Smart Hybrid System
The KX-NS700 has sufficient capacity for both legacy and IP ports, and an activation key or expansion
cabinet can be used to easily expand the system according to customer needs.
KX-NS700
KX-NS720
KX-NS720
KX-NS720
DPT/SLT
IPPT/SIP Phone
Max. 134
(Max. 160*)
Max. 128
Maximum Trunks and Extensions
Types
Legacy
IP
Trunks
Extensions (DXDP*)
Trunks
Extensions
* When Digital XDP is used.
Preinstalled
KX-NS700
6 (8)
-
38 ch
38 (40)
64
128
With 1
KX-NS720
74 ch
70 (80)
64
128
With 2
KX-NS720
110 ch
102 (120)
64
128
With 3
KX-NS720
146 ch
134 (160)
64
128
7
Introduction - Product Overview
Preinstalled Activation Keys
The following type and number of activation keys are preinstalled or come with a 60-days free trial on the
mother board.
Smart Hybrid PBX
KX-NS700
Preinstalled Activation Keys
Free Activation Keys
 4 IP-PTs user
 2 ch Unified Messages
 CA Basic-Express for all users
60-days free trial
 Unified Messaging
(UM/E-mail Client/Message Backup/
Two-way Recording)
 Mobile Extension
 Communication Assistant
(CA PRO/CA Supervisor/CA Operator
Console/CA Thin Client Server/CSTA
Multiplexer)
 Poltys CA RCS
(Communication Bridge/RCS-Start)
 Poltys CC View
(CCView/CCView add.PBX/
CCAccounting/CCAcc. Enterprise/
Number notice/CCRecord SIP/
CCView Supervisor/
CCView CRMP-up/CCAgent)
 3rd Party CTI interface
 Call Centre Enhancement
* DSP or SD card are required for some functions.
8
Introduction - Product Overview
Call Centre Solution
The KX-NS700 is designed to be used in call centre environments. Its built-in applications support the basic
needs of supervisors at call centres, such as Queue Announcement, Live Status Monitor, Activity Report,
Automatic Conversation Recording, and NAS (Network Attached Storage).
Queue Announcement
“You are 1st in the queue.”
:
KX-NS700
Live Status Monitor
Record conversation
Customer
Agent
Activity Report
Save the voice data
NAS Server
Supervisor
9
Introduction - Product Overview
One Numbered Extension
Up to two extensions can be assigned the same extension number. For example, calls to an extension in
the office can be received simultaneously on a softphone on a smartphone. Calls can also be switched
between paired phones with a simple operation.
Head Office
Outside
KX-NS700
Call
IP
Networking
Customer
Softphone
Base station
Extension
#200
Extension
#200
One number
10
Introduction - Product Overview
Simplified Maintenance
The installer can easily program everything related to functions such as PBX and VM by web based console,
because the KX-NS700 comes with a built-in web server. Programming can also be performed from remote
sites. Users can also use a web based console to configure terminals and the VM mailbox.
Installer Office
Web based Maintenance
KX-NS700
Public/Private
IP Network
Web Console
Fwd/DND, VM greetings, and
e-mail addresses etc…
can be set from a PC
User
No need to install dedicated software on your PC
<Note>
The programming method is basically same as the KX-TDA/TDW/NCP and KX-TVM.
11
Introduction - Product Overview
Built-in Voice Mail/UC Server - Unified Communication
The KX-NS700 has a built-in messaging system that provides voice mail to subscribers. The Unified
Messaging system can also provide voice guidance to outside callers, either directing them to their desired
destination or to the mailbox of a subscriber, where they can leave a voice message.
UC Server
Voice Mail Server
Communication Assistant
wav file
Built-in
Smart Hybrid PBX
KX-NS700
E-mail Notification Function
- Voice mail notification
- System alarm notification
- And more….
MS Outlook &
IMAP4 Integration
- Microsoft Outlook plug-in
- IMAP4 protocol supported
12
Introduction - Product Overview
Comparison with NCP/TDE Series
The KX-NS700 is more improved and varied than the KX-NCP/TDE series.
KX-NS700
KX-NCP Series
KX-TDE100
Model No.
Trunk Capacity
Legacy: Max 146
IP: Max 64
Total: MAX 210
Legacy: Max 64
IP: Max 64
Total: MAX 128
Legacy: Max 120
IP: Max 64
Total: MAX 128
Extension Capacity
Legacy: Max 160
IP: Max 128
Total: MAX 288
Legacy: Max 44
IP: Max 128
Total: MAX 172
Legacy: Max 128
IP: Max 192
Total: MAX 256
Built-in Voice Mail
ESVM
Full VM functions
Unified Message
ESVM
ESVM
Maintenance
Web console/
proprietary telephone
PC maintenance console/ PC maintenance console/
proprietary telephone
proprietary telephone
13
Introduction
System Connection Diagram
Existing equipment from Panasonic and trunks can continue to be used, and the legacy capacity can easily
be expanded simply by connecting an expansion cabinet.
Head Office
Branch Office
Expansion cabinet
KX-NS720
IP proprietary phones/
SIP phones etc.
LAN
IP proprietary phones
APT
DPT
SIP phones
Branch Office
IP Network/
ITSP
QSIG Networking
-KX-NS series
-KX-NCP series
-KX-TDE series
IP conferencing phones
Smart Hybrid PBX
KX-NS700
IP cell stations
Portable stations
SLT/
FAX
Remote maintenance PC
UPS
SIP Trunk/
PSTN/
ISDN
Doorphone/
door opener
SIP
Analogue Line/
BRI/E1/PRI (23/30 ch)
Amplifier/
pager/
speaker
BGM/
music on hold
PC (client)
-CA client
-IP softphones
Web maintenance
console
CTI server
14
Selling Points
Selling Points
Why the KX-NS700 ?
Support for various features enhances business productivity. The KX-NS700 offers a Unified
Communication System and it is suitable for small to medium sized businesses.
Smart Hybrid PBX
KX-NS700
Cost Saving
• Expandbility
• Backwards Compatibility
• IP Networking
Customer
Satisfaction
• Wireless Solution
• Cellular Phone Integration
• Voice Mail Solution
Improved Work
Efficiency
• Built-in DISA
• Call Centre Solution
• Communication Assistant
16
Cost Saving
Head Office
Home Office
2F
Saving on Initial Investment
 See page 22
Saving Running Costs
 See page 23
Saving Communication Costs
 See page 20
1F
Remote Office
KX-NS700
KX-NS700
Saving Network Costs
 See page 21
Backwards Compatibility
 See page 19
Expandability
 See page 18
17
Cost Saving
Expandability
The KX-NS700 is expandable with optional cards and expansion cabinets.
KX-NS700
KX-NS700
Features and Benefits
KX-NS720
You do not need to discard the KX-NS700 to
increase capacity in the future.
KX-NS700
Connecting an expansion cabinet is like
connecting the KX-TDE600 and KX-TDE620.
KX-NS720
KX-NS720
Recommended for:
KX-NS700
Growing companies
KX-NS720
KX-NS720
KX-NS720
Maximum Trunks and Extensions
Types
Legacy
Trunks
Extensions (DXDP*)
* When Digital XDP is used.
Preinstalled
KX-NS700
6 (8)
38
38 (40)
With 1
KX-NS720
74
70 (80)
With 2
KX-NS720
110
102 (120)
With 3
KX-NS720
146
134 (160)
18
Cost Saving
Backwards Compatibility
Existing DPTs, APTs and SLTs from Panasonic and Trunk can continue to be used, enabling a system to be replaced at a low
cost without wasting resources.
Old System
KX-TD1232
Features and Benefits
KX-TE Series
Low initial investment costs because the only
cost involved is that for purchasing the system.
Continue to use an existing KX-DT300
Series/KX-T76xx.
DPT
APT
SLT
SLT
APT
Recommended for:
Growing companies
Companies considering replacing their PBX
New System
KX-NS700
KX-NS700
APT
DPT
SLT
APT
SLT
19
Cost Saving
IP Networking -Saving Communication CostsThe adequate IP capacity of the KX-NS700 enables you to combine both IP and legacy trunks according to your needs, to
construct systems that are flexible and cost effective.
Head Office
Features and Benefits
KX-NS700
SIP
Trunk
Constructing a hybrid system that combines
both legacy and IP lines to further reduce costs.
Recommended for:
ISDN/
PSTN
Companies using an IP/ISDN/PSTN network
system.
20
Cost Saving
IP Networking -Saving Network CostsVoIP allows you to talk with your remote offices anywhere in the world without telephone charges using a private IP network.
…
Ext.1000
Ext.1999
Dials [2999]
Features and Benefits
Save on call costs.
KX-NS700
The PBX extension functions can be used
across multiple offices.
Recommended for:
IP
Networking
Companies which have branches.
Companies using an IP network system.
KX-NS700
Ext.2000
…
KX-NS700
Ext.2999
Ext.3000
…
Ext.3999
21
Cost Saving
IP Networking -Saving on Initial InvestmentIP phones can be installed at a remote office without a PBX via an IP network. A VPN is not required. (Built-in Media Relay
GW)
Head Office
Home Office
Features and Benefits
MRG
No need to install the PBX in branch offices.
Built-in
Not necessary
KX-NS700
Recommended for:
Companies with employees working at home
IP
Networking
IP proprietary telephone
22
Cost Saving
IP Networking -Saving Running CostsBy using IP phones as extensions, there is no need to change the settings of the PBX each time the office layout is changed.
Office
Features and Benefits
No need to change the PBX settings when
phones are moved to another place.
2F
Recommended for:
Companies with a need to change their office
layout on occasion.
KX-NS700
Simple move
Companies which have an LAN network system.
Growing companies
1F
IP proprietary telephones
23
Customer Satisfaction
3F: Warehouse
Multi Zone
Branch Office
 See page 25
Tough Type Handset
 See page 28
DECT Paging
 See page 27
XDP Parallel Mode
 See page 26
2F: Office
1F: Office
Voice Mail
 See page 33
E-mail
server
Outside Destinations in
Incoming Call Distribution Groups
 See page 30
KX-NS700
Poltys CA RCS
 See page 32
One Numbered
Extension
E-mail Notification
 See page 34
 See page 29, 31
MS Outlook &
IMAP4 Integration
 See page 35
24
Customer Satisfaction
Wireless Solution -Multi ZoneYou can receive customer calls wherever you are in the company. Automatic hand-over allows smooth conversations on the
move.
Features and Benefits
Office
Call receptionists: less trouble because the
person to transfer the call to can be reached
anywhere
KX-NS700
Repeater
LAN
D-CS
Customers: improved customer satisfaction with
less customer waiting because calls can be
quickly transferred to the wireless handset of the
person in charge.
Hand-over
Repeater Use: Call zone expansion can be
enabled at a low cost because it is not necessary
to wire extra cell stations to the PBX.
IP
Networking
Wireless solutions can be easily installed at
remote sites using an IP network.
Since the KX-NS0154* supports LAN
synchronization, set-up is possible in the same
way as with D-CS units, without being concerned
about the relationship between CS units. (See
page 75-80.)
IP-CS
(KX-NS0154)
Recommended for:
Hand-over
Warehouse
*Supported by version 4.01 and later.
Dedicated employees stationed for receiving
phone calls
Employees often away from their desks
25
Customer Satisfaction
Wireless Solution -XDP Parallel ModeBoth a proprietary phone on the user's desk and a portable station can be called simultaneously using a single extension
number.
Features and Benefits
Calls can be switched between desk phones
and portable stations with a simple operation
during conversations.
Customer
Switch from DECT simply by picking up the
handset of your desk phone when you return to
your seat.
KX-NS700
Switch to DECT simply by pressing a button on
the portable station when you leave your seat.
Recommended for:
Extension
#200
Employees often going back and forth from
their desk to make calls
For executive rooms and reception corners
26
Customer Satisfaction
Wireless Solution -DECT PagingPaging can be performed between a maximum of 32 DECT wireless extensions. You can give directions to staff around the
premises. This enables customers to be quickly responded to.
Max : 32 parties
Features and Benefits
Conversations between staff can be shared.
Multiple people can be called at the same time.
Contact made anywhere within the coverage
area.
Recommended for:
Hotel, healthcare, or retail customers, etc. that
require speedy sharing of information to share
instructions with the relevant parties at the same
time.
Companies with relevant parties in different
locations.
<Note>
The availability of this function depends on the portable station model.
27
Customer Satisfaction
Wireless Solution -Tough Type HandsetDust resistance and water resistance for use in locations with high amounts of dust and humidity (IP65 Compliant*).
This enables customer calls to be received in damp or dusty locations without concern.
Tough type model
KX-TCA385
IP6X
Dust
resistance
IPX5
Splash
proof
Features and Benefits
In humid or dusty environments, repair costs
can be reduced compared to non-resistant models.
Water resistance
IPX5: Water resistance, protection against
splashed water.
Dust resistance
IP6X: Dust resistance, no invasion of dust.
Recommended for:
Environments with warehouses and garages
Locations near kitchens, baths, etc.
*IP65 compliant: Protection against dust entering the handset, and protection against water spraying from any direction.
28
Customer Satisfaction
Cellular Phone Integration -Receive a CallWhen your customer calls your office phone number, both your phone at the office and your cellular phone can ring at the
same time. You can receive customer calls both inside and outside the company.
Office
Features and Benefits
092-123-4322
You only need to inform the customer of your
office phone number.
KX-NS700
Calls can be received with both a cellular
network or IP network.
Customer
092-123-4322
Recommended for:
Outside
Extension
#100
Businesspeople that work both inside and
outside the company.
Cellular
Network
Cellular Phone
Base station
080-888-7777
29
Customer Satisfaction
Cellular Phone Integration -Outside Destinations in Incoming Call Distribution GroupsUp to four cellular phones can be assigned as members of an Incoming Call Distribution (ICD) group, and receive calls to the
group. Users who are not busy can quickly respond to customer calls.
Office
Outside
When a customer calls, both extensions and
a registered cellular phone can be made to ring,
enabling the call to be received with either
phone.
KX-NS700
PSTN/IP Trunk
Customer
Features and Benefits
Cellular
Network
Up to four cellular phones can be registered
to an ICD group with other wired extensions.
Recommended for:
Simultaneous ringing
Companies with not many people available to
answer the phone
Companies with many employees working
outside of the office
Incoming Call Distribution group
30
Customer Satisfaction
Cellular Phone Integration -Make a CallSmart Remote Extension
You can install IP telephones in remote locations, such as the outside, without a special router. And up to two IP extensions
can be assigned the same extension number. (One Numbered Extension)
092-123-4322
Features and Benefits
Office
Extensions can be configured remotely and
easily.
KX-NS700
You can use smartphones as extensions.
Customer
092-123-4322
Outside
Extension
#100
Use an SIP software phone to call customers
when you are away from the office without any
additional fees.
The customer is notified of your office phone
number instead of the number of your cellular
phone.
Recommended for:
IP
Networking
Businesspeople that work both inside and
outside the company.
Base station
SIP software
Phone
080-888-7777
31
Customer Satisfaction
Poltys CA RCS
Unified Communication Regardless of Workplace
Poltys CA RCS is software which runs on a smartphone or tablet to provide a unified communication environment both inside
and outside the office, together with Communication Assistant (CA). Office users can communicate with each other in various
ways (voice calls, text chatting, etc.) For details, see page 81-84.
Features and Benefits
Office
Manager
Presence
Voice/video calls*
Text chatting
CA Client
Poltys CA RCS
Imaging sharing*
KX-NS700
Integration with CA client
Outside
3G/4G
Network
Recommended for:
Communication Bridge
(External Server)
People who want to flexibly share information
and closely communicate even when outside
the office
Base station
Outside
3G/4G
Network
Base station
*Video calls/imaging sharing can only be performed between CA RCS users.
Staff
Poltys CA RCS
32
Customer Satisfaction
Voice Mail Solution -Voice MailCustomers can leave voice mail if they call when you are away.
Features and Benefits
Record a maximum of 24 channels at the
same time.
Customer or
other extension
Record up to 400 hours.
Mailbox
KX-NS700
101
104
102
105
103
:
Hello, this is Tom.
Please leave a voice message.
101
Susan
102
Mike
Recommended for:
Companies which get calls outside of
business hours.
Employees who work away from the phone or
out of the office.
103
Tom
No answer
33
Customer Satisfaction
Voice Mail Solution -E-mail NotificationThe KX-NS700 sends an e-mail to the corresponding user when they have new messages. Missed calls without a voice
message also can be e-mailed. This enables you to contact customers quickly.
A customer leaves VM or
disconnects the call without
leaving VM.
Customer
Features and Benefits
The notification contains information regarding
the sender of the message, the length of the
message, the number of messages, and a
callback number.
Office
KX-NS700
Recommended for:
Companies which get calls outside of
business hours.
E-mail
server
With VM attached/
missed call notification
Outside
Employees who work away from the phone or
out of the office.
34
Customer Satisfaction
Voice Mail Solution -MS Outlook & IMAP4 IntegrationThe KX-NS700 works as a voice IMAP4 server, so users can access the content of their mailboxes using a common e-mail
client which supports the IMAP4 protocol. With the Microsoft Outlook plug-in, users can access the content of their mailboxes
through Microsoft Outlook in the same way as they do for e-mail.
With IMAP integration, users can do the following:
- Play back voice messages
- Save voice data to their PCs
- Delete voice messages
Voice mail/
IMAP4 server
KX-NS700
Features and Benefits
Users can easily listen to and transfer voice
messages.
A UC environment that includes voice
messages, e-mail, an SNS, and a scheduler
can be constructed with Outlook alone.
Common email application supporting IMAP4
With the Outlook plug-in, users can do the following:
- Play back voice messages
- Record and send voice messages
- Forward and reply to messages
- Call back the sender of a message
- Export voice message data
- Attach voice messages to other e-mail messages
Recommended for:
Companies that require information to be
shared between agents
Companies using Outlook
Companies that want to construct an efficient
office environment that integrates various
communication methods
35
Improved Work Efficiency
Call Distribution
Call Centre
 See page 40
Call Pickup Group Monitor
 See page 39
Queue Announcement
 See page 38
KX-NS700
Built-in DISA
 See page 37
Automatic Two-way Recording for Managers
 See page 41
NAS Supported
 See page 42
KX-NS700
Activity Monitor
Office
 See page 43
Activity Report
 See page 44
Communication Assistant
 See page 45
36
Improved Work Efficiency
Built-in DISA
Transfer customer calls without an operator.
Features and Benefits
Thank you for calling Panasonic
For an operator, press 0.
For sales, press 1.
For technical support, press 2.
These features provide users with greater
flexibility and increase staff productivity.
Customer
Human resources currently used for operators
can be assigned other work.
KX-NS700
0
(Operator)
1
(Sales)
2
(Technical
Support)
3
(Planning)
For the Asian
section, press 0.
For the European
section, press 1.
For Daniel, press 0.
For David, press 1.
For Lisa, press 2.
(Asia)
1
2
(USA)
Companies which have various departments.
Companies which get specific calls which
need to be answered by the person in charge.
0
(Europe)
Recommended for:
0
(Daniel)
1
(David)
2
(Lisa)
37
Improved Work Efficiency
Call Centre Solution -Queue AnnouncementThe caller hears automatic voice guidance, enabling them to recognize their position in the call waiting queue. They can
decide whether to stay in the queue or leave a message and hang up.
Features and Benefits
Call
Customer
Customers can be notified of estimated
waiting times.
Agent
Customers can choose to leave a message
or wait, according to their circumstances.
Call
Customer
Agent
Companies with not enough agents for the
number of customer queries they receive
Call
Customer
Agent
Waiting
Recommended for:
Companies that receive many customer
queries and have not been able to respond to
them all
Customer
“You are 1st in the queue.”
Waiting
Customer
“One other person is waiting to connect”
“And your estimated wait time is around 5 minutes.”
38
Improved Work Efficiency
Call Centre Solution -Call Pickup Group MonitorWhen receiving a call with members of a pickup group, it is possible to notify the other members by displaying the extension
number/name and emitting a short ring tone on the phones of the other members while their phone is idle.
Features and Benefits
Customer
090xxxxxxx
Calls ringing at other extensions can be displayed
on the LCD every 15 sec.
090xxxxxxx
102: James
Ext.103
090xxxxxxx
102: James
Ext.102
Call information can be displayed for 5, 10, or 15
sec.
Other members can pick up calls by pressing the
ANSWER button.
Call Pickup Group
090xxxxxxx
102: James
090xxxxxxx
102: James
Ext.105
Ext.106
Ext.104
Recommended for:
Companies that want to share the call status
between agents
39
Improved Work Efficiency
Call Centre Solution -Call DistributionThe KX-NS700 provides a variety of call distribution options.
Ring all extensions
UCD (Uniform Call Distribution)
Features and Benefits
Ring the next extension
Ring all extensions
KX-NS700
Various types of call distribution enables
customer waiting time and stress to be reduced.
KX-NS700
Busy
<A>
<B>
<C>
<D>
<A>
ACD (Automatic Call Distribution)
Ring the extension idle for the
longest time
<B>
<C>
<D>
Overflow Extension
Ring the overflow extension, if all
extensions in the group are busy
2F
3F
Overflow
Busy
<A>
Idle for
3 min.
Recommended for:
KX-NS700
KX-NS700
<B>
<C>
Idle for
2 min.
<D>
Idle for
5 min.
For example, when a call comes in to a busy
line or an unattended phone, the system can
distribute it to another extension, a voice mail
system, a home or mobile telephone, or other
pre-programmed destinations.
Busy
<A> <B> <C>
<D>
Companies which want to perform efficient
call operations without installation of a special
and expensive call centre system
Priority Hunting
Only if A is busy, ring the next extension
Login / Logout
KX-NS700
KX-NS700
Ring A priority
Busy
<A>
<B>
<C>
<D>
<A>
<B>
<C>
Programmed Order: A⇒B⇒C⇒D (except with “Ring all extensions”)
<D>
Allows agents to log into a ring
group with an ID number. All calls
received by the agent are
displayed on the report until the
agent has logged out.
40
Improved Work Efficiency
Call Centre Solution -Automatic Two-way Recording for ManagersCalls to and from all extensions can be automatically recorded to a mailbox.
All extensions
Features and Benefits
Extensions can be assigned to a supervisor.
Calls
Customer
Agent
Automatic
recording
UM
Mailbox
Web Maintenance Console
Supervisors can listen to the recorded
conversation through the Web Maintenance
Console.
Recorded data can be played back anytime
the supervisor requires.
Recorded data can be used to understand
problems with agents, and then instruct those
agents to improve customer service.
Record a maximum of 400 hours with a
maximum of 24 channels at the same time.
Confirm the
conversation
Recommended for:
Companies that want to educate employees
Companies receiving increasing numbers of
complaints from customers
Supervisor
41
Improved Work Efficiency
Call Centre Solution -NAS SupportedSince the KX-NS700 supports connecting with NAS (Network Attached Storage), it can make a backup of voice data to NAS
to enable supervisors to listen to the saved data when required.
Record conversation
KX-NS700
Customer
Save the voice data
Features and Benefits
Supervisors can use the backup data to
understand problems or opportunities relating
to customer service.
Recommended for:
NAS Server
Listen
Companies that often have the need to listen
to the content of conversations again
Companies that want to improve the
customer handling of agents
Companies that want to share information
between agents
Supervisor
42
Improved Work Efficiency
Call Centre Solution -Activity MonitorThe call centre supervisor can monitor the status of each agent and extension group.
Features and Benefits
Call
Customer A
Agent A
Since the call status can be monitored in real
time, customer waiting times can be
understood, and calls can be transferred to
other agents or handled by the supervisor, etc.,
to reduce customer waiting time and stress.
Call
Customer B
Agent B
Recommended for:
Waiting
Customer C
Leave desk
Agent C
Companies that want to perform operations
efficiently and in real time
Companies that want to discover what
problems they have
Live Status Monitor
Supervisor
43
Improved Work Efficiency
Call Centre Solution -Activity ReportThe call centre supervisor is also provided a variety of reports for studying the activity of the KX-NS700.
Features and Benefits
Reports can be made by agent and also by
group.
Group 1
Agent A
Group 2
Agent B
Group 1
Agent C
Group 2
Agent D
Since reports are provided in various formats,
they can help analysis the call status.
Call data for up to 300,000 calls can be stored.
KX-NS700
Recommended for:
Companies that want to discover/analyze
current problems
Companies that want to perform continuous
analysis to improve customer satisfaction
Supervisor
Activity Report
44
Improved Work Efficiency
Communication Assistant
Communication Assistant (CA) productivity software is a highly intuitive PC based application that enables you to change the
contact method according to the status of the other party.
Communication Assistant
Extension Status
 Idle
 Ringing
Check
presence / status
Available
Call
desk phone
 On the phone
Features and Benefits
Enables the presence of co-workers to be
checked to select the appropriate communication
method
CA Status
 The user is logged in
 The user is logged in,
but the auto absent
message has been set
On the
phone
Chat
Four editions (Basic/Pro/Console/Supervisor)
available to meet various needs.
Can be linked with various applications
 The user isn't logged in
Absent Message
 Will Return Soon
Gone
home
Voice mail/
e-mail
Recommended for:
Employees often away from their desks
 Not At My Desk
Companies with relevant parties in different
locations.
 Gone Home
 Available
 Urgent Only
 In a meeting
Not at
desk
Call
cellular
phone
Companies which have branches.
45
Selling Points
Simplified Maintenance -Web MaintenanceThe features described on previous pages can be programmed with a Web based console via an IP
network. Phones and the VM mailbox can also be customised by users via the Web.
Web Maintenance
Installer Office
KX-NS700
Public/Private
IP Network
User
Web Console
 Programming is easy for experienced Panasonic
installers because the programming method is
basically the same as the KX-TDE, KX-NCP and KXTVM.
 No need to install dedicated software on your PC.
 Use an IP network to perform programming from
remote sites.
Fwd/DND, VM greetings, and
e-mail addresses etc…
can be set from a PC
 A maximum of 1 installer can modify system data at
the same time.
 A maximum of 32 users can access at the same time.
46
Appendix
* For details, see the latest Installation Manual.
Appendix
Specifications
KX-NS700 Capacity
Maximum Trunks
Preinstalled
KX-NS700
With 1 KX-NS720
With 2 KX-NS720
With 3 KX-NS720
-
102
138
174
210
-
38
74
110
146
BRI
-
16
32
48
64
PRI23
-
23
46
69
92
PRI30
-
30
60
90
120
E1
-
30
60
90
120
Analogue
-
12
24
36
48
-
64
64
64
64
H.323
-
32
32
32
32
SIP
-
64
64
64
64
Total Number of Trunks (Legacy+IP)
Legacy
IP
48
Appendix
Specifications
KX-NS700 Capacity
Maximum Terminal Equipment
Type
Extensions (Legacy+IP) (DXDP*1)
Legacy (DXDP*1)
SLT
DPT (DXDP*1)
APT
IP
Preinstalled
KX-NS700
With 1 KX-NS720
With 2 KX-NS720
With 3 KX-NS720
6 (8)
166 (168)
198 (208)
230 (248)
262 (288)
6 (8)
38 (40)
70 (80)
102 (120)
134 (160)
4
36
68
100
132
2 (4)
34 (36)
66 (76)
98 (116)
130 (156)
-
8
16
24
32
-
128
IP-PT*2
-
128
SIP*3
-
128
CS
PT-interface CS
(2ch) / (8ch)
IP-CS
-
40
48
56
64
- /-
8/4
16 / 8
24 / 12
32 / 16
-
32
PS
128
VM
Built-in DISA (ch)
64
2
Built-in ESVM (ch)
2
Built-in UM (ch)
-
24
TVM Unit (ch)
-
2
Doorphone
-
2
4
6
8
Door Opener
-
2
4
6
8
External Sensor
-
2
4
6
8
*1 When Digital XDP is used. *2 KX-NT500/300 Series, KX-NT265 (software version 2.0 or later only). *3 KX-UT Series, KX-NT700 and third party SIP phones (SIP
hard phones/SIP softphones).
49
Appendix
Specifications
KX-NS700 Capacity
Communication Assistant
Maximum
Users
CA BasicExpress
CA PRO
CA
Operator
Console
CA
Supervisor
CA RCS
Without CA Server
240
240
128
4
240
With CA Server
1022
1022
128
128
1022*1
Supported platform
Windows PC*2
Windows PC*2
iOS/Android
device
Usage via Mobile (3G/4G) network
N/A
N/A
Yes
Automatic Presence integrated with
MS Exchange scheduler
N/A
Yes
N/A
Call Contact
10
1000
1000
Call History
10
1000
1000 or last 10
days
Conference originator from application
N/A
Yes
N/A
Flexible Call Handling/
Monitor & Seize CO line
N/A
N/A
Yes
N/A
N/A
Listen-in/ Busy Override/ Take Over
N/A
N/A
Yes
Yes
N/A
Follow Me
N/A
Yes
N/A
N/A
Yes
Video Call
N/A
N/A
Yes
CRM Integration by TAPI
N/A
Yes
N/A
Chat
Yes
Yes
Yes
*1 Not currently supported. Scheduled for support in the future.
*2 Supports Windows Vista Business (32/64-bit) / Windows 7 Professional (32/64-bit) / Windows 8 (Desktop Mode only)
50
Appendix
Specifications
Hardware Condition
Item
Specification
19-inch Rack Mounting
*Accessories required for mounting are included.
Temperature
0 ˚C to 40 ˚C
Humidity
10 % to 90 % (non-condensing)
Power Input
100 V AC to 130 V AC: 2.2 A/200 V AC to 240 V
AC: 1.3 A; 50 Hz/60 Hz
Power Consumption
(when fully mounted)
Normal rated power 104 VA
Memory Backup
Duration
7 years
Air-cooling method
FAN
Dimension
430 mm (W) x 88 mm (H) x 335 mm (D)
Weight
(when fully mounted)
Under 5.0 kg
Wall Mounting
* KX-A247 is required.
51
Appendix
Specifications
Product Lineup - Hardware
Main Unit KX-NS700
A. Front cover plate for the EXP-M Slot
B. Front cover plates for Trunk/Doorphone Card Slots
C. Front cover plates for the Extension Card Slots
D. Extension Card Slot
E. Trunk/Doorphone Card Slot
F. EXP-M Card Slot
G. SD Card Slot
H. DSP Card Slot
I. RMT Card Slot
Option Unit in Main Unit
Component
DSP
Storage Memory
For VM,
ACD Report, SMDR expansion
Model
Description
DSP S (63 resources)
KX-NS5110
VoIP DSP Card (S Type)
DSP M (127 resources)
KX-NS5111
VoIP DSP Card (M Type)
DSP L (254 resources)
KX-NS5112
VoIP DSP Card (L Type)
XS (40 hours)
KX-NS5134
Storage Memory (XS Type)
S (200 hours)
KX-NS5135
Storage Memory (S Type)
M (400 hours)
KX-NS5136
Storage Memory (M Type)
LCOT6
KX-NS5180
6-Port Analogue
BRI2
KX-NS5282
2-Port BRI
BRI4
KX-NS5284
4-Port BRI
PRI23
KX-NS5290
PRI23
Trunk
PRI30/E1
KX-NS5290CE
Installed in
DSP Card Slot
Storage Memory Card Slot
Trunk /Doorphone Slot
PRI30 / E1
DPH2
KX-NS5162
Doorphone Interface
DHLC4
KX-NS5170
4-Port Digital Hybrid
DLC8
KX-NS5171
8-Port Digital Hybrid
DLC16
KX-NS5172
16-Port Digital Hybrid
MCSLC8
KX-NS5173
8-Port SLT
MCSLC16
KX-NS5174
16-Port SLT
Expansion Master Card
EXP-M
KX-NS7130
3-ports Expansion Master
EXP-M Slot
Remote Modem
RMT
Remote Modem
RMT Slot
Extension
KX-TDA0196
Extension Slot
52
Appendix
Specifications
Product Lineup - Preinstalled Activation Keys
To use IP/SIP trunks and IP/SIP telephones and/or enabling the software for enhanced features, you need the appropriate
activation keys. Customers can create their own optimized communication system by selecting various activation keys.
The following activation keys are preinstalled*1
Activation Key
IP Phone
Unified
Messaging
Feature
Expire
IP Proprietary Telephone (ch)
4 IP-PTs/KX-UT series SIP phones
Permanent
UM Port (ch)
2 Unified Messaging ports
Permanent
UM/E-mail Client
128 users (128 mailboxes)
Expire after 60 days
Two-Way Recording Control
Automatic Two-way Recording Feature
Expire after 60 days
Two-Way Recording
30 Two-way Recording/Two-way Transfer users Expire after 60 days
Message Backup
Automatic backup of messages
Expire after 60 days
Mobile Extension
30 users
Expire after 60 days
Call Centre Enhancement
Built-in ACD Report*2, Announcement of waiting
Expire after 60 days
number for queuing
Communication
Assistant
Poltys CA RCS
Poltys CA View
CA Basic-Express
ALL users
Permanent
CA PRO
128 users
Expire after 60 days
CA Supervisor
1 user
Expire after 60 days
CA Operator Console
1 user
Expire after 60 days
CA Thin Client Server
Using CA in a thin-client environment
Expire after 60 days
CSTA Multiplexer
Multiplexing for CSTA connections
Expire after 60 days
CTI interface
3rd
Expire after 60 days
Poltys Communication Bridge
Communication Bridge (Poltys) server license
Expire after 60 days
Poltys RCS-Start
5 users
Expire after 60 days
CCAccounting
License
Expire after 60 days
CCAcc. Enterprise
License
Expire after 60 days
CCView
License
Expire after 60 days
CCView add. PBX
License
Expire after 60 days
Number notice
License
Expire after 60 days
CCRecord SIP(4 Ports)
4 SIP Extensions/Trunks
Expire after 60 days
CCView Supervisor
5 Supervisor
Expire after 60 days
CCView CRMP-up
Desktop CRM Popup SW with 1st Party TSP
Expire after 60 days
CCAgent
5 users
Expire after 60 days
Party CTI interface
Optional Activation Keys
Expand capacity
Network functions
Mobile extensions
Unified messaging
CA/CTI functions etc.
Preinstalled activation
keys for basic functions
*1 DSP is required for some functions.
*2 An SD card is necessary to use ACD Reports.
53
Appendix
Specifications
Product Lineup - Activation Keys
IP Trunks
Activation Key Type
IP Trunks
(H.323/SIP)
Model No.
Description
2 IP Trunk
KX-NSM102
2-Channel IP Trunk Activation Key
4 IP Trunk
KX-NSM104
4-Channel IP Trunk Activation Key
8 IP Trunk
KX-NSM108
8-Channel IP Trunk Activation Key
16 IP Trunk
KX-NSM116
16-Channel IP Trunk Activation Key
Maximum
SIP: 64 ch
H.323: 32 ch
Networking
Activation Key Type
QSIG Network
Model No.
KX-NSN002
Description
Activation Key for QSIG Networking
Maximum
1 activation key
System Function
Activation Key Type
Call Centre
Model No.
Description
KX-NSF201
Built-in ACD Report, Announcement of waiting
number for queuing
KX-NSF991
Required to use expansion units or use 33 or more IP
extensions
Maximum
1 activation key
Expansion Capacity
54
Appendix
Specifications
Product Lineup - Activation Keys
IP Telephone - User
*IP PTs: KX-NT500/300Series IP Proprietary phones
*IP Softphones: KX-NCS8100 IP, KX-TDA0350
*SIP Phones: KX-NT700 IP Conferencing phone and Third party SIP phones (SIP hardphones/SIP softphones).
Activation Key Type
*IP PTs/
KX-UT Series/
*IP Softphones/
*IP PTs/
KX-UT Series
*SIP Phones
Model No.
Description
1 ch
KX-NSM201
1-Channel IP Softphone / IP Proprietary Telephone
Activation Key
5 ch
KX-NSM205
5-Channel IP Softphone / IP Proprietary Telephone
Activation Key
10 ch
KX-NSM210
10-Channel IP Softphone / IP Proprietary Telephone
Activation Key
20 ch
KX-NSM220
20-Channel IP Softphone / IP Proprietary Telephone
Activation Key
Up to 4 ch
-
Preinstalled
1 ch
KX-NSM501
1-Channel IP Proprietary Telephone Activation Key
5 ch
KX-NSM505
5-Channel IP Proprietary Telephone Activation Key
10 ch
KX-NSM510
10-Channel IP Proprietary Telephone Activation Key
20 ch
KX-NSM520
20-Channel IP Proprietary Telephone Activation Key
1 ch
KX-NSM701
1-Channel SIP Extension Activation Key
5 ch
KX-NSM705
5-Channel SIP Extension Activation Key
10 ch
KX-NSM710
10-Channel SIP Extension Activation Key
20 ch
KX-NSM720
20-Channel SIP Extension Activation Key
Maximum
128 ch
55
Appendix
Specifications
Product Lineup - Activation Keys
Cellular Phone Extension - User
Activation Key Type
Mobile Extension
Channel Expansion
for IP-CS
Model No.
Description
1 user
KX-NSE101
Activation Key for Mobile Extension for 1 User
5 users
KX-NSE105
Activation Key for Mobile Extension for 5 Users
10 users
KX-NSE110
Activation Key for Mobile Extension for 10 Users
20 users
KX-NSE120
Activation Key for Mobile Extension for 20 Users
1 CS
KX-NSE201
Channel Expansion to 8ch for 1 IP-CS
5 CS
KX-NSE205
Channel Expansion to 8ch for 5 IP-CS
10 CS
KX-NSE210
Channel Expansion to 8ch for 10 IP-CS
20 CS
KX-NSE220
Channel Expansion to 8ch for 20 IP-CS
Maximum
416 cellular phone extensions
32 activation key
Unified Messaging System - Feature
Activation Key Type
Model No.
Description
Maximum
Two-way REC Control for Manager
KX-NSU002
Activation Key for Two-way Recording Control
1 activation key
Massage Backup
KX-NSU003
Activation Key for Message Backup
1 activation key
2 ch
-
Preinstalled on the Mother Board
2 ch
KX-NSU102
2 Channel Unified Messaging Activation Key
4 ch
KX-NSU104
4 Channel Unified Messaging Activation Key
Unified Messaging
Channel
24 ch
56
Appendix
Specifications
Product Lineup - Activation Keys
Unified Messaging System - User (Mailbox)
Activation Key Type
E-mail (IMAP4) Client/
E-mail Notification
Two-way Recording/
Two-way Transfer
Model No.
Description
1 user
KX-NSU201
Activation Key for Unified messaging E-Mail
Notification for 1 User
5 users
KX-NSU205
Activation Key for Unified messaging E-Mail
Notification for 5 Users
10 users
KX-NSU210
Activation Key for Unified messaging E-Mail
Notification for 10 Users
20 users
KX-NSU220
Activation Key for Unified messaging E-Mail
Notification for 20 Users
All users
KX-NSU299
Activation Key for Unified messaging E-Mail
Notification for All Users
1 user
KX-NSU301
Activation Key for Two-way Recording for 1 User
5 users
KX-NSU305
Activation Key for Two-way Recording for 5 Users
10 users
KX-NSU310
Activation Key for Two-way Recording for 10 Users
20 users
KX-NSU320
Activation Key for Two-way Recording for 20 Users
All users
KX-NSU399
Activation Key for Two-way Recording for All Users
Maximum
500 mailboxes
416 users
57
Appendix
Specifications
Product Lineup - Activation Keys
Communication Assistant - User
Activation Key Type
CA Basic-Express
Model No.
Description
Maximum
All users
-
Preinstalled
1 user
KX-NSA201
Activation Key for CA PRO for 1 User
5 users
KX-NSA205
Activation Key for CA PRO for 5 Users
10 users
KX-NSA210
Activation Key for CA PRO for 10 Users
40 users
KX-NSA240
Activation Key for CA PRO for 40 Users
128 users
KX-NSA249
Activation Key for CA PRO for 128 Users
CA Supervisor
1 user
KX-NSA301
Activation Key for CA ACD Monitor for 1 ICD
Supervisor
CA Operator Console
1 user
KX-NSA401
Activation Key for CA Operator Console
1 user
KX-NSA901
Activation Key for CA Network Plug-in for 1 User
5 users
KX-NSA905
Activation Key for CA Network Plug-in for 5 Users
10 users
KX-NSA910
Activation Key for CA Network Plug-in for 10 Users
40 users
KX-NSA940
Activation Key for CA Network Plug-in for 40 Users
128 users
KX-NSA949
Activation Key for CA Network Plug-in for 128 Users
CA Thin Client
KX-NSA010
Activation Key for CA Thin Client Server Connection
1 activation key
CSTA Multiplexer
KX-NSA020
Activation Key for Multiple CSTA Connection
4 activation key
CA PRO
CA Network Plug-in
Without CA Server: 240 users
With CA Server: 416 users*
Without CA Server: 4 users
With CA Server: 128 users*
Without CA Server: 128 users
With CA Server: 128 users*
Without CA Server: 240 users
With CA Server: 1022 users*
*The same number as the maximum number of allowable extensions.
Communication Assistant - CTI
Activation Key Type
3rd Party CTI link
Model No.
KX-NSF101
Description
Activation Key for CTI interface
Maximum
1 activation key
58
Appendix
Specifications
Product Lineup - Activation Keys
3rd Vender Application - Partner AK
Activation Key Type
Model No.
Description
Poltys C. Bridge
KX-NSB0001
Poltys Communication Bridge
Poltys CCAccounting
KX-NSB0004
Poltys CCAccounting
Poltys CCAccounting A.L.
KX-NSB0005
Poltys CCAccounting A.L.
Poltys CCAcc. Enterprise
KX-NSB0006
Poltys CCAcc. Enterprise
Poltys CCAcc. Enterprise A.L.
KX-NSB0007
Poltys CCAcc. Enterprise A.L.
Poltys CCView
KX-NSB0008
Poltys CCView
Poltys CCView A.L.
KX-NSB0009
Poltys CCView A.L.
Poltys CCView add. PBX
KX-NSB0010
Poltys CCView add. PBX
Poltys CCView add. PBX A.L.
KX-NSB0011
Poltys CCView add. PBX A.L.
Poltys Number notice
KX-NSB0012
Poltys Number notice
Poltys Number notice A.L.
KX-NSB0013
Poltys Number notice A.L.
Poltys CCRecord SIP
KX-NSB0014
Poltys CCRecord SIP (4 Ports)
Poltys CCRecord SIP A.L.
KX-NSB0016
Poltys CCRecord SIP A.L. (4 Ports)
1 user
KX-NSB0101
Poltys CA RCS-Start for 1 User
5 users
KX-NSB0105
Poltys CA RCS-Start for 5 Users
10 users
KX-NSB0110
Poltys CA RCS-Start for 10 Users
128 users
KX-NSB0149
Poltys CA RCS-Start for 128 Users
1 user
KX-NSB0201
Poltys CA RCS-Extend for 1 User
5 users
KX-NSB0205
Poltys CA RCS-Extend for 5 Users
10 users
KX-NSB0210
Poltys CA RCS-Extend for 10 Users
128 users
KX-NSB0249
Poltys CA RCS-Extend for 128 Users
Poltys CA RCS
-Start
Poltys CA RCS
-Extend
Maximum
16 activation key
Combined total for licences:
350/system
59
Appendix
Specifications
Product Lineup - Activation Keys
3rd Vender Application - Partner AK
Activation Key Type
Poltys CCRecord Analog
Poltys CCRecord Analog
A.L.
Poltys CCRecord Digital
Poltys CCRecord Digital
A.L.
Poltys CCRecord PRI
Poltys CCRecord PRI A.L.
Model No.
Description
4 users
KX-NSB0404
Poltys CCRecord Analogue (4 users)
8 users
KX-NSB0408
Poltys CCRecord Analogue (8 users)
12 users
KX-NSB0412
Poltys CCRecord Analogue (12 users)
16 users
KX-NSB0416
Poltys CCRecord Analogue (16 users)
24 users
KX-NSB0424
Poltys CCRecord Analogue (24 users)
4 users
KX-NSB0504
Poltys CCRecord Analogue A.L. (4 users)
8 users
KX-NSB0508
Poltys CCRecord Analogue A.L. (8 users)
12 users
KX-NSB0512
Poltys CCRecord Analogue A.L. (12 users)
16 users
KX-NSB0516
Poltys CCRecord Analogue A.L. (16 users)
24 users
KX-NSB0524
Poltys CCRecord Analogue A.L. (24 users)
8 users
KX-NSB0608
Poltys CCRecord Digital (8 users)
16 users
KX-NSB0616
Poltys CCRecord Digital (16 users)
24 users
KX-NSB0624
Poltys CCRecord Digital (24 users)
8 users
KX-NSB0708
Poltys CCRecord Digital A.L. (8 users)
16 users
KX-NSB0716
Poltys CCRecord Digital A.L. (16 users)
24 users
KX-NSB0724
Poltys CCRecord Digital A.L. (24 users)
1 port
KX-NSB0801
Poltys CCRecord PRI (1 Port)
2 ports
KX-NSB0802
Poltys CCRecord PRI (2 Ports)
1 port
KX-NSB0901
Poltys CCRecord PRI A.L. (1 Port)
2 ports
KX-NSB0902
Poltys CCRecord PRI A.L. (2 Ports)
Maximum
Combined total for licences:
350/system
60
Appendix
Specifications
Product Lineup - Activation Keys
3rd Vender Application - Partner AK
Activation Key Type
Model No.
Description
1 user
KX-NSB1001
Poltys CCView Supervisor
5 users
KX-NSB1005
Poltys CCView Supervisor (5 user Bundle)
Poltys CCView Supervisor 1 user
A.L.
5 users
KX-NSB1101
Poltys CCView Supervisor A.L.
KX-NSB1105
Poltys CCView Supervisor A.L. (5 user Bundle)
1 user
KX-NSB1201
Poltys CCView CRM P-up
5 users
KX-NSB1205
Poltys CCView CRM P-up (5 user Bundle)
Poltys CCView CRM P-up 1 user
A.L.
5 users
KX-NSB1301
Poltys CCView CRM P-up A.L.
KX-NSB1305
Poltys CCView CRM P-up A.L. (5 user Bundle)
1 user
KX-NSB1401
Poltys CCAgent
5 users
KX-NSB1405
Poltys CCAgent (5 user Bundle)
1 user
KX-NSB1501
Poltys CCAgent A.L.
5 users
KX-NSB1505
Poltys CCAgent A.L. (5 user Bundle)
Poltys CCView Supervisor
Poltys CCView CRM P-up
Poltys CCAgent
Poltys CCAgent A.L.
Maximum
Combined total for licences:
350/system
61
Appendix
Terminal Information
Overview
Panasonic’s full terminal line up from high end to low end provide various solutions to various types of businesses.
IP Proprietary Telephone
- Gigabit LAN/PC port
- PoE
- Full duplex speakerphone
- Supports EHS for wireless headsets
Smart Hybrid PBX
KX-NS700
Digital Proprietary Telephone
- Full duplex speakerphone
- Supports EHS for wireless headsets
Wireless System
- Multifunctional design
- Seamless communication while you
move from place to place during a call
62
Appendix
Terminal Information
Proprietary Telephone Main Features
HD Voice
Enables calls with an HD voice quality (G.722 support)
that makes it seem like you’re speaking face to face with
the other party.
Full Duplex Speaker Phone
Enables you and the other party to hear each other’s voice
clearly, even if you speak at the same time.
Gigabit Ethernet Port/PoE
Supports PoE. No AC adaptor is required if you have
a power supply.
63
Appendix
Terminal Information
Proprietary Telephone Main Features
Backlight LCD Display
Clear text and information are easy to see.
Self Labeling CO Buttons
Registered numbers can be displayed, making it easy
both to call and to make changes.
Electronic Hook Switch (EHS) Support
Wireless communication is possible by connecting an
EHS headset to the EHS jack.
64
Appendix
Terminal Information
IP Phone 'KX-NT5xx Series'
Lineup
For Executives/Supervisors
For Simple Users
KX-NT560
KX-NT551
- 4.4 inch Backlight LCD Display
- 4 x 8 Self Labelling, Flexible CO Buttons
- 2 Giga Ethernet Ports (10/100/1000M)
- PoE
- Full Duplex Speakerphone
- Electronic Hook Switch
- Built-in Bluetooth Module
- Eco Mode
- 1-Line Backlight LCD Display
- 8 Flexible CO Buttons
- 2 Ethernet Ports (10/100/1000M)
- Full Duplex Speakerphone
- PoE
- Eco Mode
For Standard Users
KX-NT556/KX-NT553 with KX-NT505
- 6-Line Backlight LCD Display
(KX-NT553: 3-Line)
-12 x 3 Self Labelling, Flexible CO Buttons
(KX-NT553: 12 x 2)
- 2 Ethernet Ports (10/100/1000M)
- PoE
- Full Duplex Speakerphone
- Electronic Hook Switch
- Eco Mode
- Options: KX-NT505 (Add on 48 key module)
KX-NT546/KX-NT543
- 6-Line Backlight LCD Display
(KX-NT543: 3-Line)
- 24 Flexible CO Buttons
- 2 Ethernet Ports (10/100M)
- PoE
- Speakerphone
- Electronic Hook Switch
- Eco Mode
A white model
is available
for each phone
65
Appendix
Terminal Information
IP Phone 'KX-NT5xx Series'
Specifications
KX-NT551
KX-NT553
KX-NT556
KX-NT560
1-Line,
Monochrome
3-Line,
Monochrome
6-Line,
Monochrome
6-Line,
Monochrome
Model Number
LCD
Backlight
Yes
Speakerphone
Yes (Full Duplex)
FF Button
Functions
Options
Others
Bluetooth Headset
Connectability
Electronic
Hook Switch
8
2 x 12
(Self Labeling)
3 x 12
(Self Labeling)
N/A
4x8
(Self Labeling)
Built-in
Yes*1
N/A
Ethernet Port
2 port (10/100/1000M)
POE
Yes (802.3af compliant)
Others
IPv4, DHCP Client, Audio Codec (G.722/G.711/G.729a), Echo Cancellation, Microphone
AC Adaptor
KX-A239
Wall Mount Kit
KX-A432
KX-A433
Wired Headset
RP-TCA400/430
Colour Variation
White, Black
*1 Only a Φ3.5mm pin jack is connectable.
<Note> Some operations may vary depending on the type of telephone being used.
66
Appendix
Terminal Information
IP Phone 'KX-NT5xx Series'
Specifications
KX-NT543
KX-NT546
3-Line,
Monochrome
6-Line,
Monochrome
Model Number
LCD
Functions
Backlight
Yes
Speakerphone
Yes
FF Button
24
Bluetooth Headset
Connectability
N/A
Electronic
Yes*1
Hook Switch
Options
Others
Ethernet Port
2 port (10/100M)
PoE
Yes (802.3af compliant)
Others
IPv4, DHCP Client, Audio Codec (G.722/G.711/G.729a), Echo Cancellation, Microphone
AC Adaptor
KX-A239
Wall Mount Kit
KX-A433
Wired Headset
RP-TCA400/430
Colour Variation
White, Black
*1 Only a Φ3.5mm pin jack is connectable.
*2 Service parts
<Note> Some operations may vary depending on the type of telephone being used.
67
Appendix
Terminal Information
Digital Phone 'KX-DT5xx Series'
Lineup
For Executives/Supervisors
KX-DT546 with KX-DT590
- 6-Line Backlight LCD Display
- 24 Flexible CO Buttons
- Full Duplex Speakerphone
- Electronic Hook Switch
- Options
KX-DT590: Digital DSS console (48-Key)
For Standard Users
KX-DT543
- 3-Line Backlight LCD Display
- 24 Flexible CO Buttons
- Full Duplex Speakerphone
- Electronic Hook Switch
- Options
KX-DT590: Digital DSS console (48-Key)
For Simple Users
KX-DT521
- 1-Line Backlight LCD Display
- 8 Flexible CO Buttons
- Full Duplex Speakerphone
- Options
KX-DT590: Digital DSS console (48-Key)
A white model
is available
for each phone
68
Appendix
Terminal Information
Digital Phone 'KX-DT5xx Series'
Specifications
KX-DT521
KX-DT543
KX-DT546
1-Line, Monochrome
3-Line, Monochrome
6-Line, Monochrome
Model Number
LCD
Backlight
Yes
Speakerphone
Yes (Full Duplex)
FF Button
Functions
Others
24
Bluetooth Headset
Connectability
Electronic
Hook Switch
Options
8
N/A
Yes*1
N/A
Others
Audio Codec (G.711), Echo Cancellation, Microphone, 1 DXDP Port
AC Adaptor
N/A
Wall Mount Kit
KX-A432
KX-A433
Wired Headset
KX-TCA400/430, RP-TCA400/430
Colour Variation
White, Black
*1: Only a Φ3.5mm pin jack is connectable.
Note: Some operations may vary depending on the type of telephone being used.
69
Appendix
Terminal Information
Wireless System
Lineup
Standard Model
KX-TCA185
Slim & Light Model
KX-TCA285
IP65* Tough Type Model
KX-TCA385
- Noise Reduction
- Built-in Bluetooth Headset interface (KX-TCA285/KX-TCA385)
- DECT Paging
- DECT for CTI
- Wireless XDP Parallel Function
*IP65 compliant: Protection against dust entering the handset, and protection against water spraying from any direction.
70
Appendix
Terminal Information
Wireless System
Features
Noise Measures
Noise Reduction
Detect and reduce noise part from the
transmission voice
Voice
Detect and reduce
the background noise
Noise
Dynamic Listening Volume Control
When the KX-TCA series detect noise, it automatically
increase the receiver volume to an easy-to-hear level.
Hands Free Communication
Built-in Bluetooth (KX-TCA385/285)
Bluetooth for wireless calls using a supported headset.
71
Appendix
Terminal Information
Wireless System
Specifications
Standard Model
KX-TCA185
Slim & Light Model
KX-TCA285
IP65 Tough Type Model
KX-TCA385
Model Number
LCD
1.8 inch TFT Colour
PBX Linked Feature*1
Yes
Speakerphone
Yes (Full Duplex)
PBX Flexible CO Button
12
Soft Keys
3
Headset Jack
Yes*2
N/A
Noise Reduction
Yes
Wireless XDP Parallel Function
Yes
Conference Function
Yes
DECT Paging
Yes
PS Ring Group
Yes
Vibration
Yes
Splash and Dust Resistant
N/A
DECT Encryption
*1 Examples: PBX Call Log/PBX System Phonebook/PBX Personal Programming etc.
*2 Only a Φ2.5mm pin jack is connectable.
IP65
Ready
72
Appendix
Terminal Information
Wireless System
IP Cell Station Specifications
IP Cell Station
KX-NS0154*1
IP Cell Station
KX-NCP0158

Wireless solution for remote office communication

Wireless solution for remote office communication

4 call user connections possible without AK over 10/100Mbit LAN

No activation key requirements

Provides 8 call user connections with AK over 10/100Mbit LAN

Provides 8 call user connections over 10/100Mbit LAN

No special cabling required (overcomes distance issues)

No special cabling required (overcomes distance issues)

LAN synchronization
technology*2

Air synchronization technology

Powered by both PoE and AC adaptor (sold separately)

Powered by both PoE and AC adaptor (sold separately)

DHCP client/static address

DHCP client/static address
*1 Supported by version 4.01 and later. For details, see page 75-80.
*2 Air sync when using a combination of the NCP0158 and another legacy CS
73
Appendix
Terminal Information
Wireless System
Legacy Cell Station & Repeater Specifications
Cell Station
KX-TDA0158
Cell Station
KX-TDA0155

Solution to the office with dense population
of user customer

Up to 2 simultaneous calls

DTP-IF

Up to 8 simultaneous calls

Powered by PBX

DTP-IF (4 DPT port)

No activation key requirements

Powered by PBX

No activation key requirements
* With the KX-NS0154/KX-NCP0158/KX-TDA0158/KX-TDA0155
Repeater
KX-A405

Designed to extend the range of a DECT
Portable station

Up to 6 repeaters can be registered to one
cell station*

Up to 3 repeaters can be registered in a
cascade configuration

Powered by AC adaptor

Wall mountable
74
Appendix
Terminal Information
Wireless System: KX-NS0154
Overview
IP Cell Station
KX-NS0154
New 4-channel IP-CS expands
up to 8-channels with an activation key.
Easy Set-up
Cost Reduction
Redundancy
Security
Easy installation with LAN synchronization.
Covers a wider range at a lower cost.
Operates even if problems occur.
DECT encryption is available.
Items
Number
Maximum number of IP-CS per unit
32
Maximum number of IP-CS as members of a LAN synchronization group
32
LAN synchronization group number
4
75
Appendix
Terminal Information
Wireless System: KX-NS0154 -Easy Set-upThe KX-NS0154 has the same easy to install philosophy as a legacy CS based on LAN synchronization, and it can be
automatically registered to the KX-NS700 with a DHCP environment by default.
Can be allocated in the same way as a legacy CS
LAN Sync Group1
Master
 Each slave syncs with the master directly via a LAN cable.
 A single CS being out of sync does not affect the other CS.
Slave
 Each CS can be located based on PS coverage. CS units do
not need to overlap each other.
Slave
 No handover between different LAN sync groups.
Slave
Hand-over
LAN Sync Group2
Master
Slave
Slave
76
Appendix
Terminal Information
Wireless System: KX-NS0154 -Cost ReductionWith the new IP-CS KX-NS0154, wireless systems can be configured more efficiently.
You can also cover a wider range at a lower cost.
KX-NCP0158 (Air Sync)
KX-NS0154 (LAN Sync)
Reduce costs with fewer systems
With AIR synchronization
With LAN synchronization
 The distance between CS units is limited to the CS-to-CS
communication range.
 The system is subject to interference from the outside
environment, and settings are difficult to make when
communication is unstable.
 Set-up is possible without being concerned about the
relationship between CS units.
 Communication is stable, regardless of the outside
environment, and settings are made automatically by the
PBX.
77
Appendix
Terminal Information
Wireless System: KX-NS0154 -RedundancyThe system continues to operate even if problems occur, enabling system problems to be safely handled.
If Slave 1 is interrupted
KX-NCP0158 (Air Sync)
KX-NS0154 (LAN Sync)
×
Slave1
×
×
×
Slave 2
Slave 1
Slave 2
Because of Air Sync (Tree Connection), Slave 2 also stops.
Only slave1 stops. Other slaves continue operating.
If the Master is interrupted
KX-NCP0158 (Air Sync)
KX-NS0154 (LAN Sync)
×
×
×
×
×
×
Master
×
×
×
System down
×
×
×
Master
Sub Master
The sub master operates as the master.
78
Appendix
Terminal Information
Wireless System: KX-NS0154 -SecurityDECT encryption is available when using the KX-TCAx85 and KX-NS0154.
Wireless calls can be encrypted, which provides more secure conversations and reduces the risk of wiretapping.
 Security is ensured even with wireless calls.
 Wiretapping of calls can be prevented.
DECT
encryption
Wiretapping
79
Appendix
Terminal Information
Wireless System: KX-NS0154
Comparision with the KX-NCP0158
Item
Description
KX-NS0154
KX-NCP0158
LLDP
LLDP can be enabled or disabled by local programming (through off line WebMC)
Yes
No
Port punching for media relay
gateway
Send dummy packets to prevent the router port closing for the media relay
gateway.
Yes
No
Announce mode
for remote installation
If the Announce mode is enabled, the NS0154 can provide the PBX’s IP
address information to other terminals in remote locations instead of manually
programming the PBX’s IP address at each terminal (supports the same
feature as the NT5xx series)
Yes
No
PS firmware update over air
The firmware of the TCA185/285/385 can be updated via the NS0154
Yes
No
PS version display in Web-MC
The version of the TCA185/285/385 can be shown in Web-MC (a PS firmware
update is needed to use this feature)
Yes
No
Redundancy
The NS0154 can change the connection to a secondary PBX in case of
primary PBX failure
Yes
No
DECT encryption
Encryption between PS and IP-CS is available.
*Encryption not supported with the current repeater (KX-A405).
(A new repeater which supports encryption is planned)
Yes
No
Wide band audio
The KX-NS0154 supports wide band audio.
Wide band audio is not available for all the CS units in a synchronization
group if a legacy CS or NCP0158 exists in the group.
(Under
consideration)
No
80
Appendix
Customer Satisfaction
Poltys CA RCS -Contact ListUses can add/edit their own contacts, and start chatting or make video/voice calls from their contacts.
Contact List
* Users can download a contact list
(extension list) from the KX-NS1000.
* Users can use the address book on
their mobile device.
Example of chatting from contact list
Contact
Tap other party
on the contact list
Tap the
“START CHAT”
icon to start chatting
Enter text
message
Start video call
Start chatting
Start voice call
81
Appendix
Customer Satisfaction
Poltys CA RCS -PresenceUsers can easily see the presence (availability) or absent message of other parties.
This enables users to select a communication method according to the status of the other party.
Contact screen
Presence indication
Presence
* Indicates availability.
Text
Users can manually add a simple absent message
82
Appendix
Customer Satisfaction
Poltys CA RCS -Text ChatThe chat feature allows users to send/receive text messages with CA RCS and CA desktop (CA Basic Express / CA PRO / CA
Operator / CA Supervisor).
Poltys CA RCS
(Tablet)
Poltys CA RCS
(Smart Phone)
CA Desktop
Chat (text message)
Chat (text message)
Screen for sending chat messages
Enter a text message
and tap “Send”.
Chat (text message)
Chat (text message)
Chat history
Chat history
83
Appendix
Customer Satisfaction
Poltys CA RCS -Video CallVideo calls are available between CA RCS and CA RCS with PBX extensions (SIP extensions).
This can also be performed between CA RCS and a 3rd party video client.
Making a video call
Tap the video call icon on the contact
Changing from an ongoing voice call to a video call
Tap the video feature button while the
voice call is in progress.
84
Appendix
Improved Work Efficiency
Call Centre Solution - “CC View” Activity Monitor and Report Tool
“CC View” provides a more detailed activity monitor and reports than the built-in function . For details, see page 59-61.
Monitoring screen sample
Report sample
85
Appendix
Improved Work Efficiency
Communication Assistant
Lineup
For details, see page 50, 58, 87-97.
CA Operator Console
CA Basic-Express, CA PRO
- For Personal Productivity,
- For General Offices
- For Operators / Agents
- For Reception / Secretaries
Intuitive point and click
telephony fully featured with
real-time presence indication
Stay informed of users
availability in different locations.
An agent can use the software to easily handle
calls, and professionally handle communication
between customers and colleagues.
CA Supervisor
- For Team / Group Productivity
- For Call Centres
A team supervisor can easily monitor and
manage the real-time telephony activities of
group members and agents.
CA Basic-Express
CA PRO
Free
86
Appendix
Improved Work Efficiency
Communication Assistant
Presence
Users can save time and enjoy smoother communication by checking the status of co-workers on a PC screen right at their
desk. Users can also choose the most suitable communication method to make calls, send e-mails, or chat with others,
depending on the situation.
Extension Status
 Idle
 Ringing
 On the phone
CA Status
I'm in a meeting
so please leave a message.
I will call you back when I return.
 The user is logged in
 The user is logged in,
but the auto absent
message has been set
 The user isn't logged in
Absent Message
 Will Return Soon
 Not At My Desk
 Gone Home
 Available
 Urgent Only
A personal greeting set in the Unified
Messaging system can be specified in
the settings of each presence status.
Callers redirected to the user’s
mailbox will hear the personal greeting
assigned to the current presence status.
 In a Meeting
87
Appendix
Improved Work Efficiency
Communication Assistant
Conference Feature
Using the conference function, you can create ten conference groups of up to 32 people, simply by dragging and dropping
members from the contact list. Conference groups can be entered with a group name of your choice.
Only three clicks are required to start a conference.
Editing conference group settings
To add members to a conference, drag and drop contacts
from the contact list to the conference setting window, or
right-click a contact and select Add Member To Conference.
Conference room window
During a conference, the originator of the conference can
enable or disable the ability of other members to speak, put
them on hold, or remove them from the conference.
Drag
&
Drop
88
Appendix
Improved Work Efficiency
Communication Assistant
Microsoft Outlook Integration
CA can seamlessly integrate with Microsoft Outlook® 2003/2007/2010. During the installation of CA Client, if you select to add
call functions to Outlook, a toolbar will be added to Outlook. The toolbar offers many of the call features of CA Client.
Pop-up Outlook Contact Window
for Incoming Calls
Outlook Tool Bar
When a call is incoming, the Outlook contact information of
that caller will appear.
89
Appendix
Improved Work Efficiency
Communication Assistant
Microsoft Exchange Server Integration
If a CA server is installed on your network, you can integrate a Microsoft Exchange calendar with CA Client. When this is
done, your presence will automatically change according to the content of your Exchange calendar (by referring to a matching
table).
You can also set keywords in your calendar's schedule to change your presence.
If there is a schedule at
the time
CA Client presence
automatically changes
Personal greeting message also changes
according to the schedule
I’m in a meeting now.
Please leave your
message.
Synchronize with
calendar information
Exchange Server
Change built-in UM (voice
mail) greeting message
according to presence
Matching
Table
KX-NS700
CA Server
<Note>
The supported versions of Exchange Server are 2007 and 2010. 2003 is not supported.
90
Appendix
Improved Work Efficiency
Communication Assistant
CRM Integration (TAPI/CSTA Support)
CRM integration enables linking with a wide range of CRM software by installing middleware.
CA Client also has a 1st party TAPI, which is a standard interface.
Functions that can be linked with CRM software include call pop-ups using caller ID, the CRM phone book, and calling from
applications.
For information about middleware and supported CRM software types, contact your Panasonic sales company.
91
Appendix
Improved Work Efficiency
Communication Assistant
Thin Client Environment Support
CA Client can be used in a thin client environment. The supported thin client environments are Citrix XenApp™ and Microsoft
Terminal Service. A CA server and a thin client activation key (KX-NSA010) are required to enable thin client support.
Since personal information such as address books is not retained on the client PCs, safety is enhanced from an information
security perspective.
Thin Client Server
CA Server
CA Client
CA Client
CA Client
<NOTE>
When using CA Client in a thin client environment, the following features are not available:
IP Softphone, 1st Party TSP features, 3rd Party CRM Integration, Microsoft Outlook Integration
CA Client
CA Server
CA Client
CA Client
92
Appendix
Improved Work Efficiency
Communication Assistant
Network Camera Integration
Panasonic network cameras can integrate with a CA desktop PC. This allow users to view video on their PC from a remote
location simply by clicking the access web in the CA contact list. By linking a registered door phone, users can also answer
calls and open the door after confirming video on the screen.
Doorphone
Entrance
On your desk
Reception
Factory
Office
<NOTE>
Browser for viewing: Internet Explorer® 6.0 or later
93
Appendix
Improved Work Efficiency
Communication Assistant
Follow me function (CA integration with public telephone numbers)
CA can work with mobile phones or home phones. Home workers can make calls using the KX-NS700, to reduce telephone
charges. Outgoing and internal calls can be made by using CA when outside.
Home
KX-NS700
PSTN/
IP Trunk
Home worker
<Drop-Down List>
Phone (Office): 8012
Phone (Mobile): 0901234567
Phone (Home): 0921234567
Custom Phone Number Extension
Call
Customer
94
Appendix
Improved Work Efficiency
Communication Assistant
CA Operator Console - Overview
CA Operator Console
For
- Agents
- Receptionists
Easy Call Handling
Users can manage multiple calls simultaneously using
a graphic interface.
Extension Setting
Various extension settings can be set.
- Set a wake-up call
- Set and clear the absent message, etc.
95
Appendix
Improved Work Efficiency
Communication Assistant
CA Supervisor - Overview
CA Supervisor
For
- Supervisors
- Managers
Real-time Status Management
Supervise customer call handling by monitoring in
real-time the number of calls waiting and the longest
wait time.
Monitor agent status and control login and logout
operations.
Manage the performance of all agents in a group.
Agent Support
Support agents who need help with difficult customer
calls. (Listen-in, Busy Override, etc.)
96
Appendix
Improved Work Efficiency
Communication Assistant -CA Modules as CA FamilyCA Modules as CA Family
1. Conference
Bridge
Click!
CA Modules screen
2. Appointment
Reminder
3. Speech Auto
Attendant
4. Outbound
Dialer
Select an application
5. ACD Reports
97
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