TS-480i Installation Guide - FortiVoice

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TS-480i IP PHONE
Installation
Guide
41-000062-05
SOFTWARE LICENSE AGREEMENT
TalkSwitch, hereinafter known as “Seller,” grants to Customer a personal,
worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use
license to use Software in object form solely with the Equipment for which the
Software was intended. This Product may integrate programs, licensed to
TalkSwitch by third party Suppliers, for distribution under the terms of this
agreement. These programs are confidential and proprietary, and are protected as
such by copyright law as unpublished works and by international treaties to the
fullest extent under the applicable law of the jurisdiction of the Customer. In
addition, these confidential and proprietary programs are works conforming to the
requirements of Section 401 of title 17 of the United States Code. Customer shall not
disclose to any third party such confidential and proprietary programs and
information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display
Software furnished in object code form. Customer shall not modify, copy, reproduce,
distribute, transcribe, translate or reduce to electronic medium or machine readable
form or language, derive source code without the express written consent of the
Seller and its Suppliers, or disseminate or otherwise disclose the Software to third
parties. All Software furnished hereunder (whether or not part of firmware),
including all copies thereof, are and shall remain the property of Seller and its
Suppliers and are subject to the terms and conditions of this agreement. All rights
reserved.
Customer’s use of this software shall be deemed to reflect Customer’s agreement to
abide by the terms and conditions contained herein. Removal or modification of
trademarks, copyright notices, logos, etc., or the use of Software on any Equipment
other than that for which it is intended, or any other material breach of this
Agreement, shall automatically terminate this license. If this Agreement is
terminated for breach, Customer shall immediately discontinue use and destroy or
return to Seller all licensed software and other confidential or proprietary
information of Seller. In no event shall Seller or its suppliers or licensors be liable for
any damages whatsoever (including without limitation, damages for loss of business
profits, business interruption, loss of business information, other pecuniary loss, or
consequential damages) arising out of the use of or inability to use the software,
even if Seller has been advised of the possibility of such damages.
TalkSwitch will not accept liability for any damages and/or long distance charges
which result from unauthorized and/or unlawful use. While every effort has been
made to ensure accuracy, TalkSwitch will not be liable for technical or editorial
errors or omissions contained within this documentation. The information
contained within this documentation is subject to change without notice.
Copyright 2007 (under license). All Rights Reserved.
Model TS-480i Installation Guide iii
Introduction ............................................................................................................ 1
Phone Features..................................................................................................... 1
Requirements ....................................................................................................... 1
About this Guide.................................................................................................. 1
Phone Parts ...........................................................................................................2
Key Panel ................................................................................................................. 3
Key Description ...................................................................................................... 4
Installation and Setup ........................................................................................... 5
Direct or Shared Network Connection ............................................................ 5
Direct Network Connection ...............................................................................5
Shared Network Connection .............................................................................5
Connecting to the Network and to Power .......................................................6
Connecting a Handset or Headset ....................................................................7
Desk or Wall Installation ....................................................................................8
Inserting Number Card ....................................................................................10
Customizing your Phone .................................................................................... 11
Internal Use ........................................................................................................ 11
External Use ........................................................................................................11
Setting your Options .........................................................................................11
Using your TS-480i IP Phone with TalkSwitch............................................... 13
Accessing Features ............................................................................................13
Accessing an Outside Line............................................................................... 13
Activate/Deactivate Do not Disturb ............................................................... 13
Pick up — Any Inbound Call Ringing at Any Extension ............................13
Pick up — Specific Extension ..........................................................................13
Place a Caller on Hold....................................................................................... 13
Retrieve a Caller on Hold ................................................................................. 13
Cycle through Callers on Hold or Queued ................................................... 13
Answer Call Waiting .........................................................................................13
Call Transfer .......................................................................................................13
Voicemail Transfer ............................................................................................14
Cancel Transfer ..................................................................................................14
Conference Call ..................................................................................................14
Park a Caller ........................................................................................................14
Retrieve a Parked Caller................................................................................... 14
Paging .................................................................................................................. 14
Attach Account Code to Last Call....................................................................14
Engaging Line/Ext/Queue Appearances ......................................................15
Voicemail............................................................................................................. 15
Message Playback Controls ............................................................................. 15
v
Table of Contents
Table of Contents
Table of Contents
Table of Contents
Other Phone Features ......................................................................................... 16
Adjusting the Volume....................................................................................... 16
Status Lights .......................................................................................................16
Timer ....................................................................................................................16
Softkeys ................................................................................................................16
Using a Headset with your Telephone .......................................................... 16
Making and Receiving Calls using a Headset ..............................................17
Using Services .................................................................................................... 17
Troubleshooting ................................................................................................... 18
Limited Warranty ................................................................................................. 19
vi
Congratulations on your purchase of the Model TS-480i IP telephone! The
TS-480i communicates over an IP Network, allowing you to receive and
place calls in the same manner as a regular business telephone. This
release of the TS-480i is capable of supporting the SIP protocol.
Phone Features
•
•
•
•
•
•
•
A 3.5" x 2.25" backlit display
6 multi-functional softkeys
4 line/call appearance buttons with corresponding LEDs
Enhanced busy lamp fields
Set paging
A speakerphone for handsfree calls
Built-in-two-port, 10/100 Ethernet switch. Lets you share a connection
with your computer
• Inline power support eliminates power adapters
Requirements
• SIP based IP PBX system or network installed and running with a SIP
account created for the TS-480i phone
• Access to a Trivial File Transfer Protocol (TFTP) server
• Ethernet/Fast Ethernet LAN (10/100 Mb)
• Category 5/5e straight-through cabling
• Power source
For Ethernet networks that supply in-line power to the
phone (IEEE 802.3af):
—
For power, use the Ethernet cable (supplied) to connect from the
phone directly to the network. (No 48v AC power adapter
required.)
For Ethernet networks that DO NOT supply power to the phone:
—
For power, use the 48V AC Power Adapter (included) to connect
from the DC power port on the phone to a power source.
or
— (optional) For power, use a Power over Ethernet (PoE) power
injector or a PoE switch. A PoE power injector is available as an
optional accessory from Aastra Telecom. Contact your System
Administrator for more information.
About this Guide
This guide describes how to physically set up your new TS-480i. Not all
features listed are available by default and some may depend on your
phone system or service provider. Contact your System Administrator if
you have any questions on what features and services are available to
you on your system.
Model TS-480i Installation Guide
1
Introduction
Introduction
Introduction
Phone Parts
When you unpack your phone, you should ensure that you have all of the
following items. If any part is missing, contact the supplier of your phone.
480 i
Hold
Redial
Good bye
Options
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7 PQRS 8 TUV
9 WXYZ
*
0
#
Xfer
Icom
Con f
L1
Handset
Services
L3
L2
L4
Handset cord
Telephone
40
-14
()
Stand
555
Number card and lens
Ethernet cable
Optional Accessories (Not Included)
PoE (Power over Ethernet)
inline power injector
Additional Ethernet cable
(category 5/5e straight
through cable)
A PoE (Power over Ethernet) inline power injector supplies 48v power to
the TS-480i through the Ethernet Cable on pins 4 & 5 and 7 & 8. Do not use
this injector to power other devices.
• Voltage: 110/120 V AC in; 48 V DC out
• Safety and emissions: Canada: ICES-003 Class A; Japan: VCCI Class A;
U.S.: FCC Class A, CSA, C-Tick, NOM
2
Model TS-480i Installation Guide
Key Panel
Key Panel
Large Backlit Display
Navigational Keys
Telephone Status Light
Line or Call
Appearance Buttons
Handset
Hold
Red
ial
Go
od
bye
Op
tion
s
480
Xfe
r
Co
nf
Ico
m
Speaker Status Light
Se
rvic
es
Headset/Handsfree
Button
Mute Button
Volume Bar
Softkeys
Softkeys
Dial Pad
Model TS-480i Installation Guide
3
Key Description
Key Description
Keys
z
v
y
w
u
d
Places an active call on hold. To retrieve a held call,
press the call appearance button beside the light that
is flashing.
Redials up to 100 previously dialed numbers.
Pressing yends an active call. y also
exits an open list, such as w, without saving
changes.
The w button lets you access options to
customize your phone. Your System Administrator
may have already customized some of your settings.
Check with your System Administrator before changing any Administrator-only options.
Adjusts the volume for the handset, headset, ringer
and handsfree speaker. For more information, see
“Adjusting the Volume.”
Pressing d activates Handsfree so you can make and
receive calls without lifting the handset. When the
audio mode option is activated, this key is used to
switch between a Headset (f) and the Handsfree (d )
speakerphone. For more information, see “Customizing your Phone.”
f
a
.
=
i
]
x
6
7
8
9
4
Key Description
Pressing a prevents the caller from hearing you
through the handsfree, handset or headset microphone. The speaker light blinks quickly to indicate
mute is active. To unmute, press a again.
Pressing .transfers the active call to another
number.
Pressing = begins a conference call with the
active call.
Pressing s and r lets you move between screens.
These buttons also let you scroll through menu
selections, such as the Options List. Pressing 3 and
4 in the Options List will also cancel or show the
current option. When you are editing entries on the
display, 3 moves the cursor left and 4 moves the
cursor right.
Pressing ] begins an intercom call to an
extension on the system.
Pressing x opens Services that are available to
your phone, if Services have been configured.
Pressing one of the line or call appearance buttons
connects you to a line or call.
Model TS-480i Installation Guide
The TS-480i can be setup to share a network connection with another
network device. Power can be provided by an 802.3af compliant
network power source or with a PoE inline power injector (optional
accessory). It can also be installed on a desk or mounted on the wall.
Direct or Shared Network Connection
The phone can be set up as a direct network connection to the Ethernet wall
jack or as a shared network connection as a pass-through if connecting a
computer or another network device to the phone.
Direct Network Connection
Located at the back of the phone are two fully switched 10/100 Mbps
Ethernet cable ports. The port marked with l is used to connect the
phone to the network, as well as provide power to your phone. For more
information, see “Connecting to the network and to Power.”
Separate
Network
Jack
Network Jack
(if Inline power provided)
Ethernet
Cable
Other Network Devices
To Network
Shared Network Connection
To connect a network device (such as a computer) to the phone, connect an
Ethernet Cable into the network port on the back of the phone marked
with ;. Plug the other end of the Ethernet Cable into the network port on
the network device you are sharing the network connection with.
Note: The ; jack on the TS-480i does not supply inline power onto other network
devices. All Ethernet cables used must be category 5/5e straight-through
cables, such as the cable provided with your phone.
Model TS-480i Installation Guide
5
Installation and Setup
Installation and Setup
Installation and Setup
Connecting to the Network and to Power
Inline Power Provided
If your network provides 802.3af compliant in-line power, the phone gets
its power through the network.
1. On the back of your phone, connect the Ethernet Cable (provided with
your phone) into the network port marked with l.
2. Plug the other end of the Ethernet Cable directly into the network jack
on the wall.
Network Jack
Ethernet
Cable
(if Inline power provided)
To Network
Inline Power Not Provided
If your network does not provide 802.3af compliant in-line power, you have
to install the PoE inline power injector (optional accessory).
1. On the back of your phone, connect the Ethernet Cable (provided
with your phone) into the network port marked with l.
2. On the PoE power supply, plug the other end of the Ethernet Cable into
the network jack marked as indicated below.
3. On the PoE power supply, connect an additional Ethernet Cable into the
network port as indicated below.
4. Plug the other end of the Ethernet Cable into the network jack on the wall.
5. Plug the PoE power supply into a power outlet.
Note: You should connect the power supply to a surge protector or power bar. All
Ethernet cables used must be category 5/5e straight-through cables, such as
the cable provided with your phone.
6
Model TS-480i Installation Guide
Handset
Turn the phone over and locate the handset jack marked j. Insert one
end of handset cord into the jack until it clicks into place. Then route the
handset cord through the upper groove as shown in the next illustration.
Attach the handset to the other end of the handset cord.
To Headset
To Handset
To Headset
Headset (Optional)
Turn the phone over and locate the headset jack marked f. Insert the
headset cord into the jack until it clicks into place. Then route the headset
cord through the lower groove as shown in the previous illustration.
Model TS-480i Installation Guide
7
Installation and Setup
Connecting a Handset or Headset
Installation and Setup
Desk or Wall Installation
Install on the Desk
Route the cables through the opening in the stand. Attach the stand by
inserting the tabs on the stand (marked with o) into the slots on the
bottom of the phone. For a higher viewing angle, use the slots marked n.
For a lower viewing angle, use the slots marked m. Then push the stand
towards the phone until it snaps into place. Press the cords into the
grooves provided on the bottom of the stand. This will allow the stand to
sit flat on a desk surface.
Connects to Line
the Network Grooves
Connects to
the Network Device
such as acomputer
(optional)
Stand
8
Model TS-480i Installation Guide
1. Connect the Ethernet cable to the wall network jack (A).
2. Coil the cable into the space provided on the back of the phone (B).
3. Align the phone so the hooks on the wall plate (C) align with the wallmount slots on the back of the phone, as shown here.
4. Push the phone onto the pegs, and then slide it down until it is secure
(D).
Note: You may wish to purchase a short Ethernet cable from a local supplier for a
wall installation. Also, if 802.3af compliant in-line power is not provided on
your network and you are installing the TS-480i on a wall using a PoE in-line
power supply, you may also wish to use an equivalent flat Ethernet cable
rather than the one provided.
Model TS-480i Installation Guide
9
Installation and Setup
Install on the Wall
Installation and Setup
Inserting Number Card
Write your phone number on the number card, and place it into the card slot
on the phone, located under the mouthpiece in the handset cradle.
Gently bend the clear plastic lens into the slot, over the number card.
10
Model TS-480i Installation Guide
An admin password may be required in some cases to access or configure
specific parameters on the phone. The default password is 22222. Once
TalkSwitch has provisioned the phone, the new admin password is 23646
(spells ADMIN).
Internal Use
When connecting your IP phone to the same LAN as TalkSwitch, first
ensure you have already configured this extension’s information and MAC
address in the TalkSwitch configuration software. Once configured and
saved to TalkSwitch, connect the phone to the LAN then power it up. It will
automatically detect TalkSwitch on the LAN and configure itself.
External Use
When connecting your IP phone at a remote location for external use,
please perform the following steps:
1. Pre-configure the extension in the TalkSwitch configuration software
and include the MAC address of the phone.
2. Before or after deploying the phone, power up the phone and select
Options, then Network Settings.
3. Enter the administrative password for the phone set. If no password has
been previously set by your phone System Administrator, enter a
password of either ‘22222’ or ’23646’.
4. From the Network Settings menu, select TFTP Server then Primary
TFTP. Enter the WAN (External) IP address or URL/ FQDN of your
TalkSwitch location.
5. Press Done then reboot the phone. It then connects to the TalkSwitch
system and updates its configuration.
If you encounter problems, please ensure the appropriate ports are
forwarded from the router to the TalkSwitch unit acting as the proxy at that
location; for more information, see the TalkSwitch User Guide. There
should be no need to make any adjustments to the firewall at the IP
phone’s location.
Setting your Options
There is a list of configuration options, accessed by pressing the
wbutton.
1. Press wto enter the Options List.
2. Use s and r to scroll through the list of options.
3. Press the Show softkey, the 4 button or press the digit number of the
corresponding option to select an option.
4. Use the softkeys to change a selected option.
5. Press the Done softkey at any time to exit the option and save the change.
6. Press the Cancel softkey, the 3 button or the y button at any time
to exit without saving changes.
Model TS-480i Installation Guide
11
Customizing your Phone
Customizing your Phone
Customizing your Phone
The following options may change on the TS-480i:
Language
Select a language for the display prompts.
Note: Supported languages may vary.
Set Ring Tone
Press the Change softkey to select one of the four ring tones. Use the
volume bar to increase or decrease the ringer volume level.
Clear Message Waiting
To clear the Message Waiting Light, select the Clear softkey. The light will
flash again when there are new messages waiting.
Contrast Level
Use the Change softkey to cycle through 8 contrast settings, which brighten
or darken the display.
Live Dial Pad*
Use this option to turn on or off the dial pad mode. With live dial pad on,
the telephone automatically dials out and turns on Handsfree mode as
soon as a dial pad key or softkey is pressed. With live dial pad off, you must
dial the number first and then lift the handset or press the Handsfree
button before the number is dialed. Press the Change softkey to turn on or
off the dial pad mode.
Audio Mode
The TS-480i allows you to use a handset, a headset or handsfree to handle
incoming and outgoing calls. This option provides different combinations
of these three methods to provide maximum flexibility in handling calls.
There are four options to choose from:
• Handsfree — this is the default setting. Calls can be made or received
using the handset or handsfree speakerphone and can be switched
between the two modes by pressing the d /f button on the phone.
When on handsfree, you can return to using the handset by placing the
handset on the cradle and picking it up again.
• Headset — choose this setting if you want to make or receive all calls
using a headset. Calls can be switched between the headset and handset
by pressing the d /f button on the phone.
• Spkr/Hset — incoming calls will be sent to the handsfree speakerphone.
By pressing the d /f button on the phone you can switch between the
handsfree speakerphone, the headset and the handset.
• Hset/Spkr — calls will be sent to the headset. By pressing d /f the
button on the phone you can switch between the headset, the
handsfree speakerphone and the handset.
Talk to your System Administrator before changing any of these settings.
*Availability of feature dependant on your phone system or service provider.
12
Model TS-480i Installation Guide
Accessing Features
Notes:
1.
2.
If the feature keys are programmed for a specific feature then follow the
first instruction for the appropriately labeled keys; otherwise, follow
alternate instructions.
If the extension is configured to use Direct Line Access, then some
features may require you to dial ›› before dialing the feature code or
placing internal calls.
Accessing an Outside Line
Dial hunt group 9 or 81-88. No hunt group is required if Direct Line Access
is enabled for this extension.
Activate/Deactivate Do not Disturb
Press DND softkey, then on the next screen select ON or OFF; otherwise
dial ›62 to toggle ON or OFF.
Pick up — Any Inbound Call Ringing at Any Extension
Press the Pickup Any softkey, otherwise dial ›9.
Pick up — Specific Extension
1. Press Pickup Ext softkey.
2. On the next screen, enter the extension.
3. Press the Pickup softkey; otherwise dial ›7 + extension.
Place a Caller on Hold
Press the Hold button.
Retrieve a Caller on Hold
Select flashing Line key or Pickup softkey.
Cycle through Callers on Hold or Queued
1. Press the Line key associated with the caller on hold;
or
If programmed, press the Queue key to see a list of queued calls.
2. Select the call you wish to retrieve.
Answer Call Waiting
Press the Answer softkey or the Line key associated with the new call.
Call Transfer
1. Press k button + extension + Dial softkey.
2. To complete the transfer, press k.
Model TS-480i Installation Guide
13
Using your TS-480i IP Phone with TalkSwitch
Using your TS-480i IP Phone with TalkSwitch
Using your TS-480i IP Phone with TalkSwitch
Voicemail Transfer
1. Press k button.
2. Press › + extension.
3. Press the Dial softkey.
4. Press k to complete the transfer.
Cancel Transfer
1. Press the Cancel softkey while in transfer state.
2. Press the Pickup softkey or flashing Line key to connect to the caller on
hold.
Conference Call
1. Press l button to put the first party on hold.
2. Call the second party (first dial 9 or 81-88 for external calls).
3. Press the Dial softkey.
4. Press l button to join all parties.
Park a Caller
Press the Park softkey; otherwise,
press k, then dial ›510 + Dial softkey.
The system responds with a parking orbit.
Retrieve a Parked Caller
1. With the phone onhook, press the UnPark softkey.
2. Select a parked call, then press the UnPark softkey; otherwise,
dial ›› + orbit + Dial softkey.
Paging
Two-way Intercom Paging to TalkSwitch Phones from TS-480i
Press the Icom M button + extension + Dial softkey.
PA Overhead Paging
Press Ovhd Page softkey; otherwise, dial ›0.
Attach Account Code to Last Call*
At dial tone, dial ›88 + <Account code> ‹.
*CDR logging must be active.
14
Model TS-480i Installation Guide
1st Call
Press the softkey U associated to the line/ext/queue entity that has the
icon in the bell state (ringing or on hold).
Additional Calls
1. Press the Hold button to put the current caller on hold.
2. Pick an available line (Eg. L2) then press the softkey U associated to the
line/ext/queue entity that has the icon in the bell state (ringing or on
hold).
Voicemail
Access Mailbox
Locally
Press the Voicemail softkey; otherwise dial ››‹+ Dial softkey.
Remotely
Press ›› + <mailbox no.>
Change Greeting Options
Dial 2.
Change Personal Options
(password, date stamp, remote notification options)
Dial 3.
Message Playback Controls
Option
Dial
Rewind 10 seconds
1
Go to beginning
11
Skip ahead 10 seconds
3
Skip to end of message
33
Check time and date stamp
5
Forward message
6
Delete message
7
Save message
9
Skip to next message
‹
Model TS-480i Installation Guide
15
Using your TS-480i IP Phone with TalkSwitch
Engaging Line/Ext/Queue Appearances
Other Phone Features
Other Phone Features
Adjusting the Volume
Pressing the volume button u adjusts the receiver, headset,
speaker, and ringer volume.
• To adjust the ringer volume, leave the handset in the cradle and press
the volume button u while there is no active call. There are 8
settings for the ringer — the display will temporarily indicate the
current ringer volume setting.
• To adjust the handset volume, lift the handset and press the volume
button while you are on a call. The handset will remain at this volume
until it is adjusted again.
• To adjust the headset volume,press the volume button while you are on
a call. The headset will remain at this volume until it is adjusted again.
• To adjust the speaker volume, press the volume button while the
speaker is activated (activate the speaker by pressing d /f). The
speaker will remain at this volume until it is adjusted again.
Status Lights
Speaker Light
• Speaker light is on solid: a call is on Handsfree (speakerphone).
• Speaker light flashes slowly: indicates that the headset is being used.
• Speaker light flashes quickly: indicates that the call is muted. Press a to
take the call off mute.
Telephone Light
• Light flashes slowly: indicates you have messages.
• Light flashes quickly and the ringer sounds: indicates you have an
incoming call.
Timer
When you make or answer a call, the Timer shows the elapsed time of the
call.
Softkeys
The TS-480i has 6 softkeys that you can program with key features to
make call handling and managing calls easier. Labels for the softkeys
appear on the display after you configure the softkey for use.
Using a Headset with your Telephone
The TS-480i accepts headsets through the modular RJ22 jack on the back of
the phone. Contact your telephone equipment retailer or distributor to
purchase a compatible headset. An amplified headset is required.
Customers should read and observe all safety recommendations
contained in headset operating guides when using any headset.
16
Model TS-480i Installation Guide
1. Ensure that you have selected a headset audio mode by accessing the
Options menu. For detailed information, see “Customizing your
Phone.”
2. Plug the headset into jack.
3. Press the d /f key to obtain dial tone or answer an incoming call.
Depending on the audio mode selected from the Options menu, dial
tone or an incoming call will be received on either the headset or the
handsfree speakerphone.
4. Press the ykey to end the call.
Using Services
The Services key (x) on the TS-480i can access enhanced features
such as Directory and Caller Log. You can press the x key to
access the phone’s services.
Model TS-480i Installation Guide
17
Other Phone Features
Making and Receiving Calls using a Headset
Troubleshooting
Troubleshooting
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone
and handset. For more information, see “Connecting a Handset or
Headset.”
Why is my speakerphone not working?
If you press d /f and the speaker light flashes and you do not hear dial
tone, the Set Audio option has been used to set up the phone for headset
use; press d /f a second time. If the light goes out, the phone is set up to
be used only with a headset or handset. If the light stays on steady and you
hear dial tone, you can alternate between the speakerphone and the
headset by pressing d /f. For more information, see “Customizing your
Phone.”
Why is my display blank?
Ensure that power is being provided to your phone. If your Network does
not provide Inline power over Ethernet, you can obtain an additional
accessory, the a PoE inline power injector, to provide power over
Ethernet locally to your phone. For more information, see “Connecting
to the Network and to Power.”
Why can I only see four options on the display?
The telephone screen shows four options at a time. To see more, press the
down arrow button s.
How do I remove the stand from the phone?
Place one hand on top of the phone, and place the other hand on the top of
the stand. Pull the stand away from the telephone. You will have to pull
quite forcefully, but this will not break the stand.
Can I turn the light on the screen off?
No. You can only adjust the contrast of the display.
Why does the telephone wobble?
Make sure the cords are routed properly through the stand, as indicated
in the Installation section. Check that the stand has been properly snapped
into place.
What is a softkey?
There are three keys on both the left and right side of the display. They do
different things, depending on the command displayed next to them. For
more information, see “Softkeys.”
18
Model TS-480i Installation Guide
TalkSwitch warrants this product against defects and malfunctions during a one (1)
year period from the date of original purchase. If there is a defect or malfunction,
TalkSwitch shall, at its option, and as the exclusive remedy, either repair or replace
the telephone set at no charge, if returned within the warranty period.
If replacement parts are used in making repairs, these parts may be refurbished, or
may contain refurbished materials.
If it is necessary to replace the telephone set, it may be replaced with a refurbished
telephone of the same design and color. If it should become necessary to repair or
replace a defective or malfunctioning telephone set under this warranty, the
provisions of this warranty shall apply to the repaired or replaced telephone set
until the expiration of ninety (90) days from the date of pick up, or the date of
shipment to you, of the repaired or replacement set, or until the end of the original
warranty period, whichever is later. Proof of the original purchase date is to be
provided with all telephone sets returned for warranty repairs.
Exclusions
TalkSwitch does not warrant its telephone sets to be compatible with the
equipment of any particular telephone company. This warranty does not extend to
damage to products resulting from improper installation or operation, alteration,
accident, neglect, abuse, misuse, fire or natural causes such as storms or floods,
after the telephone is in your possession.
TalkSwitch shall not be liable for any incidental or consequential damages,
including, but not limited to, loss, damage or expense directly or indirectly arising
from the customers use of or inability to use this telephone, either separately or in
combination with other equipment. This paragraph, however, shall not apply to
consequential damages for injury to the person in the case of telephones used or
bought for use primarily for personal, family or household purposes.
This warranty sets forth the entire liability and obligations of TalkSwitch with
respect to breach of warranty, and the warranties set forth or limited herein are the
sole warranties and are in lieu of all other warranties, expressed or implied,
including warranties or fitness for particular purpose and merchantability.
Warranty Repair Services
Should the set fail during the warranty period;
In North America, please call 1-866-393-9960 for further information.
Outside North America, contact your sales representative for return instructions.
You will be responsible for shipping charges, if any. When you return this
telephone for warranty service, you must present proof of purchase.
Model TS-480i Installation Guide 19
Limited Warranty
Limited Warranty
Index
Index
A
L
Adjusting the Volume 16
Line 1 key 4
Line 2 key 4
Line 3 key 4
Line 4 key 4
Live Dial Pad* 12
B
Backlit Display 3
C
Clear Msg. Wtg. 12
Conference key 4
Connecting a Handset or Headset 7
Connecting to the Network
and to Power 6
Customizing your phone 11
D
Desk or Wall Installation 8
Direct Network Connection 5
Direct or Shared Network
Connection 5
M
Making and Receiving Calls
using a Headset 17
Mute key 4
O
Optional Accessories 3
Options key 4
Other Phone Features 16
P
Phone Features 1
Phone Parts 2
G
Goodbye key 4
R
H
Redial key 4
Requirements 1
Handset 7
Handsfree key 4
Headset (Optional) 7
Headset key 4
Hold key 4
I
Inline Power Not Provided 6
Inline Power Provided 6
Inserting Number Card 10
Install on the Desk 8
Install on the Wall 9
Installation 4
Installation and Setup 5
Intercom key 4
Introduction 1, 19
K
S
Scroll keys 4
Services key 4
Shared Network Connection 5
Softkeys 16
Speaker Light 16
Status Lights 16
T
TalkSwitch, TS-480i and
accessing outside line 13
answer call waiting 13
call transfer 13
cancel transfer 14
conference call 14
cycle through callers on hold
or queued 13
Key Description 3
Model TS-480i Installation Guide
Index-1
Index
Index
DND 13
engaging line/ext/queue
appearances 15
message playback controls 15
paging 14
park a caller 14
pickup calls 13
place call on hold 13
retrieve held call 13
retrieve parked call 14
voicemail 15
voicemail transfer 14
Timer 16
Troubleshooting 18
U
Using a Headset with your
Telephone 16
Using Services 17
V
Volume control key 4
W
Warranty 19
X
Xfer key 4
Index-2
Model TS-480i Installation Guide
If you’ve read this owner’s manual and consulted the Troubleshooting section
and still have problems, please visit our website at www.talkswitch.com, or call
1-866-393-9960 for technical assistance.
© TalkSwitch 2007 41-000062-05 Rev 00
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