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PA Enterprise
DeskDemon’s Magazine for Executive PAs, Office Managers and Secretaries
July 2012
How to Create and Deliver Effective Presentations
Beware: slouching at work could cost you your job! Best apps for business
Raising your Emotional Intelligence
Country House Venues
A publication of
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contents
PA ENTERPRISE
DeskDemon’s Magazine for Executive PAs, Office Managers and Secretaries
9
4
4
News
• London 2012 Olympics: hotel prices fall
• London hotels rated as Britain’s worst
• Meet the SpareOne emergency phone
5
News
July 2012
12
How to Create and Deliver Effective Presentations
Beware: slouching at work could cost you your job!
Best apps for business
Raising your Emotional Intelligence
Country House Venues
A publication of
• Is bad service making you miserable?
• Diamond reveals Britain’s speediest drivers
PA Enterprise Magazine
www.deskdemon.com
6 Business Direct Online:
the Smart Way to Book UK Rail Travel
9 Are we all mad?
In his groundbreaking new book Back to Sanity, psychologist
Steve Taylor claims we are...
10 How to Create and Deliver Effective Presentations
13 Get more from the summer with great rewards
from Arcadia
14 Beware: slouching at work could cost you your job! 16 Tea is the nation’s favourite way to start the day
18 Best apps for business
From productivity to presentations, travel to time management, these
apps for business are like the perfect PA - in your pocket
22 Raising your Emotional Intelligence
26 Country House Venues
Terminal House, Station Approach,
Shepperton,
Middlesex TW17 8AS
Editorial
PR contact: Paul Ormond
Tel: 0870 410 4030
[email protected]
Features Editor
Alison Pedrick
Advertising
Paul Ormond
Tel: 0870 410 4038
[email protected]
Jane Olsen
0870 410 4036
[email protected]
Design & Production
Jane Bigos
Graphic Design
[email protected]
Kulasekaram Vimalarasa (Raj)
Web Developer
[email protected]
Pawel Olszak
Website Designer
[email protected]
Publisher
14
16
22
PA Enterprise is sent to DeskDemon UK e–newsletter, audited by ABCe (5th/6th July 2007) with a
net distribution of 70,581 email addresses.
All rights reserved. No part of this Publication (whether in hardcopy or electronic form) may be copied, transmitted, or reproduced in any
form or by any means, electronic, mechanical, recording, photocopying, or otherwise, without the prior written consent of DeskDemon.
com Whilst every care is taken in the compilation and publication of this publication, DeskDemon.com can not be held responsible
for any consequences, mistakes or omissions. DeskDemon.com can not accept any responsibility for any inaccuracies or changes, or
for consequential loss arising from such changes or inaccuracies, or for any other loss. Inclusion of any advertisements does not imply
recommendations or endorsement by DeskDemon.com Copyright 2010 DeskDemon.com
Paul Ormond
Tel: 08704104038
[email protected]
Managing Director
Mek Rahmani
Founder, CEO
[email protected]
PA Enterprise
July 2012
3
PA Enterprise
News
London 2012 Olympics:
hotel prices fall
The cost of a London hotel room during the Olympic Games has
dropped sharply, as an expected surge in bookings has failed to
materialise.
Rooms which were being offered for an average £210 have now been cut
in price to £160, according to one survey. Tourism chiefs confirmed the
fall, which comes after Locog, the games’ organisers, released thousands
of unwanted hotel rooms in the capital and hoteliers began to abandon
minimum stay rules, allowing tourists to book one or two night stays.
The average rate for rooms in London during the main Olympic period of
July 27 to August 12 has fallen from £213 to £160 – a drop of 24 per cent.
However, that is still a 75 per cent increase in prices on last year’s rates.
Hoteliers had raised prices in anticipation of increased visitor numbers to
the UK for the London 2012 Olympics.
The price cuts mean a double room at the four-star Britannia International,
at Canary Wharf, will cost £259,
compared to previous rates of £395,
while a double room at the threestar London Ealing Hotel, on Ealing
Common, will cost £121, down from
around £150.
Last month the four-star Radisson
New Providence Wharf Hotel, three
miles from the Olympic Park, was
showing the cheapest rate of £594,
for a double or twin room, for the Games period.
But similar rooms are now available during the Olympics for between £210
and £306.
London hotels rated as Britain’s worst
The capital only managed tenth place behind nine other UK cities in a recent
poll measuring the satisfaction of hotel guests by website Hotel.info
As London’s hotels prepare to greet visitors for the Games, the poll of more
than 10,000 guests suggested improvements would be welcomed.
Hotels were rated on criteria such as room quality, friendliness of staff,
cleanliness, noise, value for money and quality of food.
The city with the happiest hotel guests was Sheffield, which achieved an
average score of 7.6 out of ten, closely followed by Liverpool and Leeds.
Edinburgh came fourth, with 7.21 out of ten. London scored only 6.58.
Other European capital cities also fared much better, with Helsinki, Bratislava,
Tallinn, Berlin, Prague, Riga and Madrid - among others - beating London. Of
those cities to feature in the study, Warsaw’s hotels (7.9 out of ten) pleased
guests the most of all – for the second year running, according to Hotel.info
4
PA Enterprise July 2012
One AA battery,
15 years of
power - meet
the SpareOne
emergency
phone
There’s nothing worse than
being stuck in traffic for hours
on end and the battery of your
phone dying. If anything were to
happen contacting help would
be impossible and could lead to a
number of dangers; that’s where
the SpareOne Emergency Phone
comes in. Available now from Mobile
Fun, the SpareOne Emergency
Phone runs for 15 years from the
power of a single AA battery.
The SpareOne is designed to be
used in an emergency so is perfect
for keeping in the glove box of
your car, by the side of your bed or
simply in your handbag. The SpareOne has a sim card slot
so that you can make and receive
calls from your usual number. It
does not have a screen, but has
the ability to have nine numbers
programmed in its speed dial and
should you receive a text message,
will automatically send a ‘call me
back’ message to the person who
texted you.
PA Enterprise
News
Is bad service making you
miserable?
Surly staff making you furious?
Hanging on the telephone
stressing you out? As consumers
we’re dealing with more and more
customer service teams, in person,
on the phone and online. Most
research will tell you the impact on
business but not the affect it has
on the consumer. A new survey
launches to discover how much of
our lives we’re wasting on customer
service and how it’s making us feel.
The results of the survey, which
opened on 28th June and runs until
3rd September, will be published in
October to coincide with National
Customer Service Week and will,
for the first time, offer an insight
into the effect both good and bad
service on the national mood.
Bad customer service damages business and switches off consumers.
Good customer service makes us feel empowered and means we keep
coming back for more.
Customer service is increasingly becoming part of our day to day lives.
Dealing with our bank, utilities firms, supermarkets, the post office as well
as retailers, cafes and restaurants if we think about it we probably interact
on average with up to five businesses a day.
The survey is launched by the organisers of the Customer at the Heart
Awards. Established by retail expert Kate Hardcastle, the awards are
designed to celebrate independent retailers who offer the very best
in customer service. The survey aims to gather as many experiences of
customer service as it can.
Kate says, “We always hear about the impact of customer service on
a business or the economy. Often we forget the impact on the most
important element – the customer. A lot of us walk around feeling
frustrated and angry about the service we get. What we’re hoping is to
give people the chance to highlight the impact customer service has on
them day in and day out.
We are all consumers but many of us don’t feel we have any control over
the way we are treated or the service we get. Hopefully, what this survey
will do is provide proof that the service we get has an impact on how we
behave and how we feel. This should help give a voice to every frustrated
customer, every tired shopper, every one of us hanging on the telephone
waiting for an answer from a call centre”.
Diamond
reveals Britain’s
speediest
drivers
Diamond has revealed that
drivers named Juliet and Rupert
are the most likely to have been
caught breaking the speed limit,
according to new research.
The women’s car insurance
specialist looked at over three
million motorists to identify the
first names of drivers most likely
to have points for speeding. The
top five women’s first names are
Juliet, Susannah, Justine, Deirdre
and Alexis, while for men the
speediest five names are Rupert,
Julian, Piers, Giles and Justin.
The research also revealed the
occupations of the motorists
most likely to have a motoring
conviction for driving over
the speed limit. Surgeons and
chartered surveyors top the list
of professions most likely to
have been clocked speeding,
followed by area sales managers,
commercial chairmen and
chiropractors.
Diamond also looked at the first
names and occupations of drivers
least likely to have speeding
convictions. At the other end of
the scale, women named Paige,
Molly, Shannon, Bethany and
Lily are least likely to have points
on their licence and for men it’s
Connor, Terrence, Jake, Jordan
and Joshua.
In terms of occupations, school
students, au pairs, college
students, typists and dinner ladies
are the least likely to be caught
speeding.
PA Enterprise
July 2012
5
PA Enterprise
travel promotion
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6
PA Enterprise July 2012
PA Enterprise
travel promotion
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Business Direct Online makes
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Want to improve your travel
policy compliance?
The Business Direct Online booking tool enables
you to reinforce your travel policy and improve
compliance. If a fare is chosen which contravenes for
example a ‘cheapest ticket’ travel policy the system will
automatically pick this up. The booker either has the
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reason why a higher ticket has been selected. If a ticket
has been purchased outside the travel policy the details
can be shown on your Management Information for
reference should the company have a follow up process
in these instances.
Need a London Underground
Travelcard?
Business Direct Online can provide this too.
A choice of ticket delivery
If your ticket is purchased in sufficient time it can be
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just simply collect it at a self-service ticket machine at
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• Regular journeys can be stored to avoid re-entering
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• Store credit/debit card details to avoid re-entering for
each booking
Personalise your management
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When setting up a Business Direct Online account you
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travelling with etc.
Management information when
you need it
With Business Direct Online you can download your MI
as and when required. The details are in an excel format
so the document can be manipulated to suit your
business needs.
Is there a helpline for booking
queries?
Business Direct Online has a very helpful and
knowledgeable team to resolve your queries.
To open a First Great Western Business Direct Online account, click here
PA Enterprise
July 2012
7
8
PA Enterprise June 2012
PA Enterprise
BOOK
Are we all mad?
In his groundbreaking new book Back to Sanity,
psychologist Steve Taylor claims we are...
In Back to Sanity Steve Taylor
suggests that the human race is
suffering from a psychological
disorder, which he has coined
‘humania’. The book provides a
fascinating exploration of the
madness of human beings – both
as individuals and collectively - and
explains how we can begin to heal
this madness, and create a saner
world.
Taylor argues that this madness is so
intrinsic to us, we aren’t even aware
of it, but that when you start to
examine our behaviour it isn’t hard
to see evidence of insanity. Why for
example are so many of us driven to
accumulate more and more wealth,
status and success without any
evidence that they provide us with
contentment and fulfillment? Why
are we restless or uneasy when not
occupied, and constantly looking
for distraction, as if we are incapable
of just ‘being’? And on a collective
level, why is human history an
endless, depressing saga of warfare,
conflict and oppression? We now
live in an age where the world’s
three richest people are wealthier
than the 48 poorest countries
combined, and where almost 800
million people are malnourished
while millions of others are obese –
as Taylor says, ‘what could be more
insane than this?’
Taylor argues that humania is the
root cause of all our dysfunctional
behaviour, both as individuals and
as a species. The first part of the
book looks at the symptoms of
humania:
 Living outside of ourselves:
our inability to just ‘be’ and our
need to immerse our attention in
something external – TV, radio,
the internet or anything else that
will distract us from that sense of
‘lack’ we feel when unoccupied.
 Thought Chatter: the constant
stream of thoughts that whizz
around our head, taking us away
from the moment and often
leaving us feeling unsettled
and uneasy – that feeling that
something is amiss.
 Elsewhereness: our inability
to give our full attention to the
present and really live each
experience.
 Looking forward: we spend our
lives ‘looking forward’ to things,
not to enjoy them more but as
a strategy for escaping from the
present.
 The madness of constant
wanting: our pursuit of increased
status and wealth and the idea
that we can buy our way into
happiness.
 The collective madness
of warfare, colonialism,
inequality and social
oppression (including the
oppression of the female
half of the human race): this
collective pathological behaviour
can be seen as the result of the
desire for wealth and status
together with a lack of ability to
empathise with other groups.
environmental destruction:
would a sane species see the
natural world as nothing more
than a supply of resources to
exploit, and be destroying the
life-support systems of our planet
with such abandon?
 Group identity: because of a
deep-rooted sense of insecurity,
human beings have a strong
need for identity and belonging,
which manifests itself in
ethnicism, nationalism, religious
fundamentalism and other types
of group identity, which lead to
rivalry and conflict with other
groups.
In the second part of the book
Taylor explains how to overcome
this psychosocial discord. Taylor
suggests practices and ways of living
– including practical exercises – to
help create a more harmonious
inner state, so that we can begin to
live inside ourselves, in the present
and attain a real state of sanity.
Steve Taylor is a lecturer in psychology
at Leeds Metropolitan University and the
bestselling author of several books on
spirituality and psychology, including The
Fall, Waking from Sleep and Out of the
Darkness
 The collective madness of
PA Enterprise
July 2012
9
PA Enterprise
presentations
How to Create and
Deliver Effective
Presentations
By Sarah J Simpson
Presenting is easy isn’t it? You stand up and
The Nails down the Blackboard
give a fabulous, witty, engaging delivery
These presentations will be delivered by presenters
who lack confidence and preparation or who don’t have
the audiences’ interests at the centre. It’s the “I’ve got a
speech and I’m going to deliver it it all cost”. As a result
the audience isn’t engaged or motivated to listen and
this style will often be accompanied by a monotone
voice, cluttered or inappropriate visual aids, reading
verbatim and a lack of enthusiasm or passion for the
subject. Audience phrases will be unforgiving and
examples include:
which the audience loves and you can’t wait
to do again....No?
Everyone at some point will have to prepare and deliver
a presentation. This could range from a workplace
meeting or demonstration up to an international
conference and they can all be just as intimidating. Just
as the venue and presentation type changes so do how
a person reacts - I have seen everything from ‘bring it on’
to paralysing fear.
So, why should you be a great presenter? Surely your
material will speak for itself, right?... Wrong. A well
planned, practiced and executed presentation will
increase the impact of your message, add to your
professional reputation and credibility and ensure your
key objectives are met.
“I passionately believe that’s it’s not just what you say
that counts, it’s also how you say it - that the success of
your argument critically depends on your manner of
presenting it.” (Alain de Botton).
We will all have encountered inspiring, motivational
people whose presenting style and message leaves us
feeling inspired and enthused. Conversely we will have
experienced a lackluster style which is ineffective, demotivating and sometimes painfully embarrassing. I call
these two styles the ‘Nails down the Blackboard’ and
‘The Powerful Presenter’.
“I need a coffee”
“I didn’t think that would ever end”
“Where did they get him/her from?”
“That was painful”
The Powerful Presenter
Unlike the style above these presenters tailor their
delivery to the audience. Their visual and auditory aids
are appropriate, they know the experience level and
needs of the audience and deliver with an engaging,
enthusiastic style which flows logically from one point
or theme to the next.
Audience comments will be positive and they will
appreciate that their time has been well spent in
attending your event. Examples of positive audience
comments include:
“That was great”
“I didn’t know that”
10
PA Enterprise July 2012
PA Enterprise
presentation
“Wow, they really knew their stuff”
“I wonder when their going to do another one?”
Quite clearly we all want to deliver the second style but
this doesn’t happen by chance. You need to have; great
planning, knowledge of your audience and venue, clear
key objectives and appropriate visual and auditory aids.
This can be challenging especially when you are gripped
by sheer panic and a desire to lock yourself in the
bathroom and not come out!
The ‘Fear Factor’
When you ask people why they are apprehensive you
get the same comments regardless of age, gender or
industry.
“I don’t know where to start”
“I don’t like people looking at me”
“I always lose where I am”
“My mouth goes dry and my brain goes blank”
“I can’t stop my voice, legs and hands from shaking”
“They might laugh at me”
“Someone might ask me something I don’t know the
answer to”
If any of these sound familiar you are certainly not
alone and this apprehension comes from a desire to
portray yourself, product or organisation in the best way
possible.
When people prepare a presentation they often use
the title e.g. ‘Presentation Skills’ as the frame on which
to hang their points. However, the two main premises
of any delivery is to i) tell the audience something
they didn’t know or ii) inspire them to take action.
Therefore, your presentation should be built around
those main objectives. In the example above my main
objective would be ‘How to create and deliver effective
presentations’.
In order that your presentation flows and has ‘signposts’
that the audience can follow its content should be
designed around bite-sized chunks or themes. So, in my
example my main themes would be; audience, content,
presenter and venue. You can now add in the points that
come under each theme. These should only be included
if they support or add to your main objective, in order
words they are essential. It is only if you have the
luxury of time, or your presentation length is suddenly
increased that you should add in points that are ‘nice to
have’. Each theme can now have its own introduction,
main body and summary. So, that’s it? Not quite! Every
PA Enterprise
July 2012
11
PA Enterprise
presentations
presentation no matter how small
needs a powerful introduction,
conclusion, Q&A section and if
audience size and situation allows
you should include a learning recap
which acts as a check to ensure
learning transfer.
An introduction; sets the scene,
tells the audience why they should
listen (what’s in it for them) and tells
them what your going to tell them.
For many it is the initial getting up
and introducing themselves that
they find difficult. There are two
main approaches you can take here.
The ‘play it safe’ method e.g. “good
morning my name is Sarah I’d like to
thank you for inviting me here today
to talk to you about presentation
skills”. Or, there is a ‘hook’ method
“good morning my name is Sarah
and today I’m going to show you
how to increase your professional
reputation and make presenting an
enjoyable experience”.
What about your conclusion? If
you used the method above your
theme summaries will form your
conclusion. This is the ‘tell them what
you’ve told them bit’. The conclusion
should not contain anything that has
12
PA Enterprise July 2012
not been in the main presentation
delivery.
The Q&A section should never
be left out even if you find it
uncomfortable. There are various
methods and techniques for dealing
with question concerns and many
involve turning the question back to
the audience. For example you are
asked a question and don’t know the
answer. Admitting you don’t know
the answer (after telling them what
a great question they have asked)
is always preferable to making
something up, only to be found out
later. However, another approach
might be to ask the audience what
they think e.g. ‘Catherine has just
asked a great question about A,B&C,
what does anyone else think?’. This
approach engages the audience and
encourages participation.
Finally, a word about humour. Some
people will feel more comfortable
leaving humour and story telling to
the stand-up comedian but this isn’t
to say you can’t deliver in a unique
way that breaks down barriers and
builds rapport. There is a fantastic
example of this available online of
a lecture on high level physics in
which the presenter uses scenes
from the children’s cartoon My Little
Pony. It’s captivating, engaging and
he gets his key messages across
perfectly.
Quite clearly creating and delivering
a presentation requires much more
than I can cover in one article. Other
considerations include; the use of
stories, metaphors and analogy,
slide do’s and don’ts, PowerPoint,
keynote, and Prezi. As well as
consideration of visual and auditory
aids, contingency planning, tailoring,
size considerations and venue and
message.
I hope this has inspired you to
try something different and start
building your presenting reputation
and experience. Remember the only
‘bad’ presentation is one you don’t
learn from and there is always a next
time.
Sarah Simpson owns
Dragontooth Training and
Consultancy and is the author
of ‘How to Create and Deliver
Effective Presentations’.
PA Enterprise
promotion
Get more from the
summer with great
rewards from Arcadia
For more information click here >
Accepted in eight top-name high street stores, the
Arcadia Group Fashion Gift Card makes getting
ready for summer a breeze.
So whether you want to say a special ‘thank you’ to a
hardworking member of staff, or incorporate it as part of
a loyalty or incentive scheme, you’ll be able to offer a gift
that lets them shop whenever and wherever they want
in our participating stores.
This gift card isn’t just about fashionable clothing, it also
opens the door to a world of contemporary footwear,
accessories, jewellery, workwear - whatever suits you
and your style.
Available in Sterling and Euro currencies (Euros are
redeemable in Eire and Northern Ireland stores only)
Arcadia Gift Cards can be topped up over and over
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£20,000+
Discount
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€450 in NI and Eire).
In fact, this gift card opens the door to a perfect
summer. And it’s the ideal reward and incentive to
offer staff.
PA Enterprise
July 2012
13
PA Enterprise
workplace
Beware: slouching at
work could cost you
your job! Slouching at work could cost employees their
jobs, reveals new reserch from UK’s leading body
language expert
By Judi James
New research commissioned by
Ergonomic specialist Fellowes
and Body Language expert,
Judi James, reveals that posture
in the workplace can have a
distinct impact on workers’ career
progression and success.
After years spent working with both
employers and employees, Judi
reveals why our body language
in the workplace could make the
difference being recognised for
promotion or being at risk or losing
our jobs.
“Highly successful people share little
in the way of traits but one thing
they do tend to have in common is
a sense of energy and positivity in
their posture. This often marks them
out as an inspirational leader as
that energy is contagious, meaning
people who work for them and
around them will be motivated and
inspired by it.”
14
PA Enterprise July 2012
“A good singer or actor will know
the effect good posture has on the
power and tone of the voice and the
same technique applies when we
speak to colleagues or clients on the
phone.”
“That sense of energy can be
contagious in face-to-face
conversations and we associate
the skills of persuasion, motivation
and leadership with a dynamic
physicality. In the current business
climate the focus is on personal
impact and presence. Sitting
slumped or curled over your
keyboard diminishes that impact,
possibly sending out signals of low
status, low morale, boredom or even
hopelessness. In animal terms a
slump is linked to fear, submission
and low status. For humans
the subliminal message can be
worryingly similar.”
“Although slumping might feel like a
state of relaxation and confidence in
the workplace the signals it projects
to others can be more like a lack of
engagement, energy or keenness.
Your posture at your desk is much
like your choice of outfit: looking
smart suggests professionalism but
looking scruffy signals you can’t
be bothered to make an effort.
Slumping is the body language
equivalent of dressing scruffy.”
Louise Shipley at Fellowes,
comments; “Good posture can
not only help you make a good
impression on your employer and
colleagues form a visual aspect but it
can also make you more productive
in your job.
“Taking a quick workstation
assessment will help you to identify
potential problem areas and give
you guidance on how to create
an ergonomic and comfortable
workspace to improve your posture
PA Enterprise
workplace
train yourself out of stretching your
legs and protect your back from pain
through slumping.
The Horizontal
Slumper
By placing your bottom on the front/
middle of your seat and then leaning
your torso back into the chair you
create a slumped pose when sitting
in front of your keyboard. It signals
a cut-off, i.e. a lack of engagement
with colleagues or even a lack of
desire for the job. Again a foot and
back rest to tilt your body into an
upright pose and reduce the chance
of developing pain.
The Cupped Chin
Slump
and your productivity.”
Judi identifies the hidden messages
that we might portray to our
bosses when slumping at work
and recommends ways of keeping
our bodies safe and healthy in an
ergonomically correct position when
working at our desks.
The Seat-Percher
Perching on the edge of the seat
and then curling forward will
suggest high levels of fear and
anxiety prompting a desire for
flight. You look so ready to dash off
that you appear to be lacking full
commitment to your job. A simple
solution is you use a foot and back
rest to tilt your body into an upright
and ergonomically correct pose.
The Over-Splayer
Too much splaying will signal
arrogance though, making it a
mistake to sit in the chair with your
legs stretched out in front of you and
your torso slumped. Splaying signals
such a lack of desire to self-protect
that it tells your boss or manager
you have little in the way of respect
for them or the job. Use a foot rest to
When you sit with your chin cupped
in the palm of your hand you might
be intently thinking or reading
something on your computer screen
but you’ll tend to look as though
you’re bored and disengaged. This
pose suggests you’re having to
keep your head propped up and
maybe your eyelids as well. A lowenergy pose that can make it look
as though you’ve had a string of
late nights. A wrist rest would give
you a comfortable place to rest your
arms on the desk whilst reading and
keeps your body in a relaxed and
upright position without straining
wrists or elbows.
To create your ideal
workstation and ensure you
are working comfortably, take
a free assessment at www.
ergo.fellowes.com/en/
workstation-assessment
PA Enterprise
July 2012
15
PA Enterprise
workplace
Tea is the nation’s
favourite way to start
the day
British workers choose a cup of ‘cha’ to kick start
their working day
British workers turn to tea to stay sharp in the
workplace, despite the encroachment of coffee
into our national culture, a new study out today has
revealed. Every morning over half of the nation’s
workforce (53%) rely on a good cuppa, at around
8am, to get their working day moving and on
average they will drink three cups of tea during
their working day. Whilst just 35% of British workers
said they preferred coffee.
The tea study conducted by Travelodge, surveyed
5,000 British workers to help discover the nation’s
hot beverage drinking habits and key findings
revealed the traditional work tea-break is still alive
and well across British companies; with the most
popular times being 10am and 3pm. On average
employees will spend 24 minutes a day bonding
with colleagues by either fetching or sharing a hot
beverage with them. During an average work day
around 46 million mugs of tea are drank by British
workers.
Within the report 34% of respondents stated they
catch up on the latest gossip in the workplace
kitchen; as nowadays less workers go to the
smoking shed for a cigarette.
Around four out of ten British workers reported
they continue to work through their tea break
due to the pressures of their working schedule
whilst 18% of employees have acquired a taste for
drinking cold tea due to them not breaking away
PA Enterprise
workplace
from their work to enjoy the hot
beverage.
However office politics can get quite
heated regarding whose turn it is
to make the tea with 26% of British
workers regularly keeping score of
whose turn it is to do the ‘tea run’.
Fourteen per cent of employees
surveyed reported they get annoyed
by hints from colleagues that it’s
their turn to make the tea and even
feel hostile towards fellow workers
who try to dodge their turn. One in
ten workers will deliberately make
a poor cup of tea so that they don’t
have to do it again. One in ten
workers surveyed reported their
work colleagues don’t know how to
make a good cuppa.
To make the work tea break more
pleasurable, a quarter of workers
regularly bring in biscuits, cakes
and chocolates to share amongst
colleagues. The digestive biscuit
(plain and chocolate) is British
workers top choice. A ‘builders
brew’ is the preferred way to drink
tea in the office however in today’s
calorie conscious world, 51% of
workers take their tea without sugar.
Just 15% of adults enjoy a milky tea.
The survey also revealed that British
workers love to drink their tea out
of a mug rather than a traditional
dainty cup and saucer. Forty six
per cent of tea-drinking workers
reported their tea tastes better
when drunk from a mug as it stays
warmer for longer and you also get a
good measure.
Eleven per cent of British workers
reported they drink more tea when
they are stressed at work and 27%
of workers reported they will go
a make a cup of tea to help them
make an important decision at work.
Further findings revealed after a
long day at work, 64% of workers
turn to a good cuppa when they
get home from work to help them
unwind. Forty three per cent of
adults stated they find a good brew
comforting and it feels like a good
hug in a mug.
Simon Beattie, Head of Food and
Beverage for Travelodge said: “On
average, over 12 million cups of
tea are drunk in our rooms and Bar
Cafes in a year. In the last year we
have seen a significant increase
in requests for additional teabags
from our customers. We know the
first thing customers do when they
check into their room is make a
cup of tea. To address this growing
demand for a good cuppa we have
extended the range of teas we offer
in our Bar Café’s so that we can
accommodate all tastes. In addition
we only serve tea in mugs across all
of our hotels.”
Shayne House, Co-Founder and
Director of the Tea Appreciation
Society, said: “I’m not surprised at
the popularity of tea, especially
among the younger generation.
Those of us that are familiar with the
liquid jade are well aware that there
is a tea renaissance the world over.
Hip and fashionable, and underlined
by a move towards a healthier
lifestyle, tea has replaced coffee
as the drink of choice for young
urbanites everywhere. Celebrities
including Lady Gaga and Padma
Lakshmi now have their own tea
lines and high-end tea lounges are
springing up across the globe.
making the perfect cup of tea; as
just one in ten respondents actually
brews their tea for the recommend
three minutes. Forty per cent of
adults just dip the teabag into hot
water for less than a minute.
Shayne House recommends
this technique for brewing the
perfect cuppa:
Whether making a cuppa with a
tea bag or with loose leaf (which
is far superior in taste), one
should use boiling water. (Use
boiled water that has cooled
lightly for green and white tea)
If making tea in a pot, warm the
pot with some boiling water first.
Pour on the boiled water and
leave to infuse for three minutes.
Left longer to steep and it can
‘bolt’ creating a distinctly sour
sharpness.
Then add milk.
“Tea has and always will be an
occasion for friendship for each
new generation – it offers us an
opportunity for shared moments
of intimacy. It enables us to reflect,
to be inspired and to create. Tea is a
way of life.”
Further research findings revealed
the nation has some room for
improvement when it comes to
PA Enterprise
July 2012
17
PA Enterprise
technology
Best apps for business
From productivity to presentations, travel to time
management, these apps for business are like the
perfect PA - in your pocket
It’s now possible to run a small empire from your smartphone, from downloading
documents to editing in Excel to holding a meeting via Skype in the back of a taxi.
And there’s new apps released every day to help you squeeze more minutes out the
day, find the best business travel deals and build a killer network.
Best apps for
productivity
Task
Locale
Tasks keeps a note of your
appointments, meetings, notes,
to-do lists and other things more
typically consigned to Post-It notes.
£0.69; iOS.
Always forget to turn your phone
off before meetings? Locale lets you
set up quiet zones so that whenever
your phone is in a certain location
it automatically switches to silent and turns the ringer back on as soon
as you move on. Free; Android.
Astrid
Dragon Dictation
A voice recognition app, ideal for
transcribing meetings. Dictations
can be posted straight to social
networking sites - though the
accuracy is a bit suspect, so
probably best check first. Free; iOS.
A personal assistant without the
salary, Astrid is an organisation app
with reminders, subtasks, lists, and
widgets that synch across phones,
tablets and Astrid.com. Free; iOS
and Android.
Best apps
for virtual
meetings
Google Voices
Styled after Google’s Gmail service,
Google Voices is a Skype-like system
for PC-to-phone and PC-to-PC voice
and video calling, which also lets
you read voicemail as email. Free;
iOS and Android.
18
PA Enterprise July 2012
PA Enterprise
technology
Skype
GoDocs
Perfect for smooth business calls
over wireless connection - cutting
costs and letting you see the whites
of your colleague’s eyes. Free; iOS
and Android.
Another full suite that allows you to
read a variety of document formats
on the move, sync your videos and
music to Google cloud and enjoy
them while you’re away. Edit and
share documents and spreadsheets,
download for offline use. £2.99; iOS.
Best apps for
document
sharing and
editing
Best apps
for ideas on
the go
Best apps for
presentations
and pitches
Scatterslides
Lets you view and control
PowerPoint and Open Office
slideshows from your phone,
unshackling you from the projector.
Free; iOS and Android.
Quickoffice
Creating, editing and sharing
of Microsoft Office documents,
spreadsheets and presentations
from anywhere. £9.20; Android.
Dropbox
Promises to “simplify your life”, which
may be out of the reach of an online
hard disk that stores and transfers
your photos, documents and videos,
but very useful nonetheless. Free;
iOS and Android.
Documents To Go
Allows you to view and edit docs
with an all-in-one application with
support for Microsoft Word, Excel
and PowerPoint, PDF, Apple iWork
and other files and attachments.
£6.99; iOS.
AK Notepad
Text-based and supposedly “hasslefree” notepad and reminder system,
which lets you jot down bright ideas
in the pub - and send them to your
boss via SMS. Free; Android.
Evernote
A multimedia scrapbook - lets you
take down snippets of text, photos,
voice memos, files or handwritten
“ink” notes and organise them into
files. Includes synchronisation and
backup. Free; iOS and Android.
Keynote
Lets you create presentations with
easy-to-use tools and a range of
effects using the touchscreen on an
iPad or iPhone, then save and send
them as PowerPoint files. £6.99; iOS.
mbPointer
No more frantic hand signals to get
the next slide up - mbPointer turns
your iPhone into a wireless remote
control for a PowerPoint slide show.
£1.99; iOS.
Paper by fifty three Specially designed for the iPad,
Paper is an intuitive use of the
touchscreen interface to let you
take notes, sketch diagrams
and doodle - great for creative
meetings (and dull ones). Free; iOS.
PA Enterprise
July 2012
19
PA Enterprise
technology
Best apps for
marketing
Best apps for
net working
(online and
offline)
Quicklytics
Meebo
Who’s watching you? Provides
information on realtime data about
the sites on your Google analytics
account from your iPhone. You can
check out visitor information for
multiple websites in a matter of
seconds. £2.99; iOS.
Promises to “cut through the
clutter” by allowing you to create
a single profile across a number
of social networking and instant
messaging sites. Free; iOS and
Android.
Instagram
ScanBizCards
Does what it says on the tin allowing you to scan cards in a
seconds onto your phone. The
reader has cloud backup and syncs
across multiple devices, so you can
access the card details from your
browser. £4.99; iOS and Android.
Best apps
Not just for Hipsters, major
fashion and consumer brands are
picking up this social photo app
- now owned by Facebook - as a
marketing channel. Free; iOS and
Android.
for finance
and business
news
Bump
Share contact information and
photos by simply bumping two
phones together. Just open Bump,
hold your phones, and gently bump
to share information. Free; iOS and
Android.
Twitter
Not only for 140 character updates
on what you’re reading or eating,
Twitter is a bona fide newswire,
recommendation service and
marketing channel. Free; iOS and
Android.
20
PA Enterprise July 2012
Bloomberg Anywhere
The gold standard in finance and
LinkedIn
The classic tool for networking,
seeking job opportunities,
participating in discussion groups
and connecting with old colleagues,
presented with an intuitive interface
for smartphones and tablets. Free;
iOS and Android.
business news, Bloomberg’s app
gives subscribers access to breaking
news, market data and tools that let
you track your portfolio on the bus
or in the limo. Free, iOS.
PA Enterprise
XE currency converter
One of the most popular currency converter
sites in app form - gives access to live
currency rates and charts, with a clever
swipe-and-type interface that makes it easy
to see how many pesos you get for your
shilling. Free; iOS.
Best apps
for business
travel
CNBC PRO
Capitalism to takeaway - the US TV channel
has an app that pumps out real-time global
stock quotes, currency data and marketmoving headlines in brash primary colours
before, during and after market hours. Free;
iOS.
Best apps
for doing
business on
the go
iTerminal
Turns your iPhone into a credit card
terminal, allowing you to take payments
pretty much anywhere. While the app is
free, there are pretty steep monthly and
per-transaction fees. Free; iOS.
FlightTrack
Perfect for frequent
flyers or plane
spotters. Lets you
see live departures
and arrivals, gate
numbers as well
as information
on delays and
alternative routes to
where you want to
go. £2.99; iOS.
LiveCarHire.com
Need a hatchback in Malaga tomorrow
morning? LiveCarHire.com’s app lets you
search more than 500 suppliers worldwide,
arrange pick-ups and pay online by credit
card. Free; iOS.
Cab4me Uses the GPS on your iPhone or Android
device to search a worldwide database of
registered cabbies who can rush to your aid.
Great if you’re running late at the office or
the pub. £1.49; iOS and Android.
BUSINESS APPS
technology
PA Enterprise
July 2012
21
PA Enterprise
Raising your
Emotional
Intelligence
When it comes to happiness and success in life,
emotional intelligence (EQ) matters just as much
as intellectual ability (IQ). Emotional intelligence
helps you build stronger relationships, succeed at
work, and achieve your career and personal goals.
Learn more about why emotional intelligence is so
important and how you can boost your own EQ by
mastering five core skills.
22
PA Enterprise June 2012
PA Enterprise
What is emotional
intelligence?
Emotional intelligence is the ability
to identify, use, understand, and
manage emotions in positive ways
to relieve stress, communicate
effectively, empathise with others,
overcome challenges, and diffuse
conflict. Emotional intelligence
impacts many different aspects of
your daily life, such as the way you
behave and the way you interact
with others.
If you have a high emotional
intelligence you are able to
recognise your own emotional state
and the emotional states of others
and engage with people in a way
that draws them to you. You can use
this understanding of emotions to
relate better to other people, form
healthier relationships, achieve
greater success at work, and lead a
more fulfilling life.
Emotional intelligence
consists of four
attributes:
Self-awareness
You recognise your own emotions
and how they affect your thoughts
and behaviour, know your strengths
and weaknesses, and have selfconfidence.
Self-management
You’re able to control impulsive
feelings and behaviours, manage
your emotions in healthy ways,
take initiative, follow through
on commitments, and adapt to
changing circumstances.
Social awareness
You can understand the emotions,
needs, and concerns of other
people, pick up on emotional
cues, feel comfortable socially, and
recognise the power dynamics in a
group or organisation.
Relationship management
You know how to develop and
maintain good relationships,
communicate clearly, inspire and
influence others, work well in a
team, and manage conflict.
Why is
emotional
intelligence so
important?
As we know, it’s not the smartest
people that are the most
successful or the most fulfilled in
life. You probably know people
who are academically brilliant
and yet are socially inept and
unsuccessful at work or in their
personal relationships. Intellectual
intelligence or IQ isn’t enough on its
own to be successful in life. IQ can
help you get into college but it’s EQ
that will help you manage the stress
and emotions of sitting your final
exams.
Emotional intelligence
affects:
Your performance at work
Emotional intelligence can help you
navigate the social complexities of
the workplace, lead and motivate
others, and excel in your career. In
fact, when it comes to gauging job
candidates, many companies now
view emotional intelligence as being
as important as technical ability and
require EQ testing before hiring.
Your physical health
If you’re unable to manage your
stress levels, it can lead to serious
health problems. Uncontrolled stress
can raise blood pressure, suppress
the immune system, increase the
risk of heart attack and stroke,
contribute to infertility, and speed
up the aging process. The first step
to improving emotional intelligence
is to learn how to relieve stress.
Your mental health
Uncontrolled stress can also
impact your mental health, making
PA Enterprise
June 2012
23
PA Enterprise
career
you vulnerable to anxiety and
depression. If you are unable to
understand and manage your
emotions, you’ll also be open to
mood swings, while an inability to
form strong relationships can leave
you feeling lonely and isolated.
Your relationships
By understanding your emotions
and how to control them, you’re
better able to express how you
feel and understand how others
are feeling. This allows you to
communicate more effectively and
forge stronger relationships, both at
work and in your personal life.
How to raise
your emotional
intelligence
All information to the brain comes
through our senses and when this
information is overwhelmingly
stressful or emotional, instinct will
take over and our ability to act will
be limited to the flight, fight, or flee
response. Therefore, to have access
to the wide range of choices and
make good decisions, we need to
be able to bring our emotions into
balance at will.
Memory is also strongly linked to
emotion. By learning to use the
emotional part of your brain as
well as the rational, you’ll not only
expand your range of choices when
it comes to responding to a new
event, you’ll also factor emotional
memory into your decisionmaking. This will help prevent you
from continually repeating earlier
mistakes.
To improve your emotional
intelligence—and your decisionmaking abilities—you need
to understand and control the
emotional side of your brain. This is
24
PA Enterprise June 2012
done by developing five key skills.
By mastering the first two skills,
you’ll find skills 3, 4, and 5 much
easier to learn.
Developing
emotional
intelligence through
five key skills:
Emotional intelligence consists
of five key skills, each building on
the last:
Emotional intelligence
skill 1:
The ability to quickly reduce stress.
Emotional intelligence
skill 2:
The ability to recognise and manage
your emotions.
Emotional intelligence
skill 3:
The ability to connect with others
using nonverbal communication.
Emotional intelligence
skill 4:
The ability to use humour and play
to deal with challenges.
Emotional intelligence
skill 5:
The ability to resolve conflicts
positively and with confidence.
How to learn the
five key skills
of emotional
intelligence
The five skills of emotional
intelligence can be learned by
anyone, at any time. But there is a
difference between learning about
emotional intelligence and applying
that knowledge to your life. Just
because you know you should
do something doesn’t mean you
will—especially when you become
overwhelmed by stress, which can
hijack your best intentions.
In order to permanently change
behavior in ways that stand up
under pressure, you need to
learn how to take advantage of
the powerful emotional parts of
the brain that remain active and
accessible even in times of stress.
This means that you can’t simply
read about emotional intelligence
in order to master it. You have to
experience and practice the skills in
your everyday life.
PA Enterprise
Official Coffee
Partner
Register
for a coffee morning at
kencoprofessional.co.uk
Introducing
The Kenco Smooth 650g refill bag, the same
great tasting coffee and ethical credentials,
but in a convenient format!
%
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*
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fill rate
*vs Kenco Smooth
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At Kenco we continue to innovate our products and packaging to offer
the perfect coffee solution, delivering a sustainable platform for growth
for you and your customers. In addition Kenco sources a 100% of the
beans from Rainforest Alliance Certified™ farms, helping customers to
choose an ethical beverage without compromise to quality.
Make a positive impact on your business
*vs 500 and 750g Kenco Smooth composite packs
OV4002
kencoprofessional.co.uk
0870 600 6556
OV6301
PA Enterprise
venues
Hanbury Manor
A Marriott Hotel & Country
Club
Guests can anticipate warm hospitality, 5-star
service, comfortable accommodation, quality
dining and extensive leisure facilities with indoor
swimming pool, jacuzzi, sauna & steam with a
variety of spa treatments available. Hanbury Manor
also has a 18 hole championship golf course
designed by Jack Nicklaus II that is an exciting
experience for all golfers.
Its impressive conference and meeting rooms
feature period details such as rich oak pannelling
and open fires, all equipped with the latest
technology. Our signature room Poles Hall is the
original chapel to the manor house that is truly a
stunnign venue or the exclusive garden court set in walled gardens offers the opportunity for some great outdoor
team building activities.
Within easy reach of Stansted, Heathrow, Luton and Gatwick airports. 40 minute journey to London Liverpool street
via train and major motorway links to London and Cambridge.
Ware, Hertfordshire, England SG12 0SD www.marriott.co.uk
Burn Hall Hotel & Conference
Centre
Burn Hall Hotel is a premier training and conference
centre in North Yorkshire and a major venue for
weddings and events. The hotel provides an
excellent base for the surrounding areas.
Only 11 miles north of York on the A19 and 13
miles south of Thirsk, its situation and magnificent
backdrop make it the perfect venue for celebrating
your special occasion and corporate events.
A warm atmosphere and friendly staff await
visitors and outstanding, state of the art facilities
complement the stately building without
compromising on style. The hotel boasts 94 highspecification rooms and an award-winning restaurant with two bars which allow guests to enjoy
refreshments in the lounge or overlook the landscaped gardens.
With 7 conference rooms, a main function suite which can accommodate 250 guests theatre style,
private dinning facilities, a fitness suite combine to make this venue a venue you will want to visit.
Tollerton Road, Huby, YorkYO61 1JB www.burn-hall.co.uk
26
PA Enterprise July 2012
PA Enterprise
venues
Four Seasons Hotel Hampshire
Stoke Place
Stoke Place Hotel is only thirty
minutes away from the bustle
of London and yet enjoys all
the benefits of a rural English
landscape. Unlike your standard
corporate venue, Stoke Place
inspires creativity. Take colleagues
out of the office and into a modern
country house, offering modern
and vintage design within
architecturally stunning rooms, all
surrounded by 26 acres of beautiful
grounds and abundant wildlife.
Hosting conferences, boardroom
meetings, exhibitions and private
business functions within 6
individually designed rooms; Stoke
Place houses meetings of between
10 and 200 delegates. For 24 hour
delegates, Stoke Place has 40
bedrooms ranging from bolt hole to
spacious, all offering contemporary
British design, wonderful beds,
some with baths and some
with showers. Located only 30
minutes from central London and
15 minutes from Heathrow, with
complimentary wifi through-out.
There is also a state of the art gym
located in the old stable block, open
to all residents.
Stoke Green, Stoke Poges, Bucks,
SL2 4HT www.stokeplace.co.uk
Located 1 hour from central London and 35
minutes from Heathrow Airport, Four Seasons
hotel Hampshire is very accessible yet a great
country retreat. Positioned in 500 acres, the Hotel
has 133 bedrooms, including 22 suites. With
extensive meeting and private dining facilities
the property has the ability to accommodate a
wide range of clients and events, from a high
profile business meeting to an exclusive incentive
programme. 6 function rooms in total - the largest
can accommodate up to 120 cabaret style or 200
for a dinner. The smaller rooms can accommodate
between 10-25 boardroom style. In addition, the
Hotel features a luxurious spa, together with a
wealth of recreational
activities including:
fishing, horse riding,
tennis, clay pigeon
shooting and boating
on the Basingstoke
Canal on Four Seasons’
custom built canal boat.
Dogmersfield
Park, Chalky
Lane,Dogmersfield
Hampshire RG27 8TD
www.fourseasons.
com/hampshire
Eynsham Hall
Situated in the heart of a 3000 acre estate, Eynsham Hall is one of the
country’s premier conference and training centres, only 12 miles from
Oxford. The Grade II listed Jacobean-style mansion offers traditional
charm and character, as well as modern facilities. It has 126 bedrooms
and 40 meeting room combinations, incorporating Eynsham Court, The
Lindsay Building and The Assessment and Development Centre which
are all modern and purpose-built,
giving the opportunity to choose
whichever setting lends the right
ambience to your event. There is
also an Activity Centre which offers
a wide range of programmes for
you to choose from for training or
corporate away days.
Park Road, North Leigh, OX29 6SL
www.eynshamhall.com
PA Enterprise
July 2012
27

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