How to contact us

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Henri Matisse
Henri Matisse

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How to
contact us
Salix Homes offers a range of ways to contact us and access our
services in a way that is convenient for you. Take a look at the map on
pages 6 and 7 to see just how close Salix Homes is to you!
In person
Our local offices
You can visit us in person at our two local offices. We’re open at a range
of times to make sure we can fit in with your lifestyle.
Hankinson Way
Weekend
opening!
Salford Shopping City, 45 Hankinson Way, Salford, M6 5JA.
Opening hours:
Monday – Friday
8:30am – 4:30pm
Saturday
9:00am – 12:30pm
Opening mid-December 2009 due to refurbishment to ensure the office
is fully accessible. A temporary office will be provided in the area for all
your queries during this period.
Late
Diamond House (Salix Homes Head Office)
opening!
2 Peel Cross Way, Salford, M5 4DT
Opening Hours:
Monday, Wednesday, Friday 8:30am – 4:30pm
Tuesday, Thursday
8:30am – 7:00pm
Salix Homes Service Points
As well as our full time customer contact points, we also have regular
service points at the following locations. You can drop in and talk to a
Salix Homes member of staff about any issue.
Broughton Resource Centre
Clowes House, 319 Bury New Road, Higher Broughton, Manchester, M7 2YN.
We’ll be there on:
Monday
8:30am – 11:30am
Wednesday
9.30am – 11:30am
Tuesday and Thursday
2:00pm – 4:00pm
Ordsall Neighbourhood Building
2 Robert Hall Street, Ordsall, M5 3LT
We’ll be there on:
Monday – Thursday
12:00pm – 2:00pm
Home visits
If you can’t make it to one of our contact points or would prefer that we
came to visit you at your home or at another location convenient to you,
you can request a home visit. Simply contact us by phone, email or in
person and we can arrange to come and see you.
2
www.salixhomes.org
Hankinson Way
Salford Shopping City, 45 Hankinson Way, Salford, M6 5JA.
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Salix Direct: 0800 218 2000
3
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Clowes House, 319 Bury New Road, Higher Broughton, Manchester, M7 2YN.
Ordsall Neighbourhood Building
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www.salixhomes.org
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4
By phone
Did you know?
86% of customers
have said they prefer to
contact us by phone!
Salix Direct Freephone
0800 218 2000
(local rate: 0161 909 6559)
Opening hours:
Monday – Friday 8.00am – 18:30pm
Saturday 8:30am – 12:30pm
Salix Homes Free-Call Points
To make sure Salix Homes is never out
of reach, we have installed 7 Salix
Homes Free-Call points around Central
Salford, Swinton and Rainsough Brow.
You can use our dedicated telephone to
get straight through to a member of staff
as well as find out the latest information
from Salix Homes. Free-Call points are
located in the following areas:
Broughton Resource Centre,
Clowes House, 319 Bury New Road,
Higher Broughton, Manchester, M7 2YN.
Langworthy Cornerstone,
451 Liverpool Street, Salford, M6 5QQ.
Lower Kersal Activities Centre,
Northallerton Road, Lower Kersal
Salford, M7 3TP.
New Deal Office,
Cromwell Road, Salford, M6 6DE.
Ordsall Neighbourhood Building,
2 Robert Hall Street, Ordsall, M5 3LT.
Prestwich Mini-Market,
1 Kersal Road, Prestwich, Manchester,
M25 9SJ.
Swinton Shopping Centre,
Swinton M27 4BH.
Text Phone 0161 779 8049
If you have any hearing impairments,
you can contact our dedicated text
phone line where you can speak to a
member of staff via text.
Online
If you prefer to surf the web, you can
access a number of services and find out
lots of useful information and advice
online at the click of a button on our
website www.salixhomes.org.
Just Click
You can pay your rent, order a
repair, report anti-social behaviour or
environmental issues by signing up to
our Just Click account online. Visit
http://secure.salixhomes.net/customer
services.
e2u
Prefer receiving information by email or
want to help the environment? Then sign
up to our eco-friendly e2u service where
we will send information and news to
you electronically rather than in the post.
Visit www.salixhomes.org/contactus/e2-u to register.
Emergency out
of hours
First Response
If you need to report any emergencies
such as certain repairs, anti-social
behaviour or domestic abuse outside of
our normal working hours, rest assured,
we have our own dedicated out of hours
service that operates between 4:30pm –
8:30am. The First Response Team can
still be contacted on our freephone
number 0800 218 2000 or local rate
0161 909 6559.
5
How to contact us
Key:
11
Our Local Offices
1. Hankinson Way
2. Diamond House
Salix Homes Service Points
3. Broughton Resource Centre
4. Ordsall Neighbourhood Building
Salix Homes Free-Call Points
5. Broughton Resource Centre
6. Langworthy Cornerstone
7. Lower Kersal Activities Centre
8. New Deal Office
9. Ordsall Neighbourhood Building
10. Prestwich Mini-Market
11. Swinton Shopping Centre
Accessible to all
All our contact points have disabled
access and our offices and service points
have hearing loops and trained signers
should you have any hearing difficulties.
6
www.salixhomes.org
10
Higher Broughton/
Broughton Park
Kersal/Charlestown
7
5
8
Claremont/Duchy/
Beechfarm, Swinton
Lower Broughton/
Blackfriars/Islington
1
6
Weaste/Seedley
3
Pendleton
2
9
4
Ordsall
7
Salix Direct: 0800 218 2000
Published 10/09
PRINTED ON RECYCLED PAPER
The ‘How to contact us’ leaflet tells you where you can find our offices.
If you require a copy of this publication in large print, Braille or audiotape,
please contact Salix Direct on 0800 218 2000.
If you speak Tigrinya, Kurdish, Farsi, French, Arabic, Polish, Czech or any
other languages and need help in understanding any information published
by Salix Homes please contact Salix Homes on 0800 218 2000. We can also
offer advice on how to access free English language courses.
Brožurka „Kde nás najdete” obsahuje informace o
umístění našich poboček.
Jestliže požadujete tištěné kopie této publikace ve
velkém množství, Braillově písmu nebo na
audiokazetě, obraťte se prosím na Salix Direct,
tel. č.: 0800 218 2000.
Je-li vaším jazykem tigrinština, kurdština, farsi,
francouzština, čeština, polština nebo jiný jazyk a
potřebujete pomoc při porozumění informací
publikovaných společností Salix Homes, obraťte
se na Salix Homes, tel. č.: 0800 218 2000.
Nabízíme také poradenství při hledání
bezplatných kurzů angličtiny.
Le dépliant « Où nous trouver » vous indique où
vous pouvez trouver nos bureaux.
Si vous avez besoin d’un exemplaire de cette
publication en gros caractères, en braille ou sous
forme de bande sonore, veuillez contacter Salix
Direct en composant le 0800 218 2000.
Si vous parlez le tigrinya, le kurde, le farsi, le
français, l’arabe, le polonais, le tchèque ou
d’autres langues et avez besoin d’aide pour
comprendre les informations publiées par Salix
Homes, veuillez contacter Salix Homes en appelant
le 0800 218 2000. Nous pouvons aussi offrir des
conseils sur la façon d’accéder à des cours
d’anglais gratuits.
0800 218 2000
0800 218 2000
More than just a place to live
Ulotka “Gdzie można nas znaleźć” zawiera
informacje dotyczące lokalizacji naszych biur.
Jeżeli pragną Państwo otrzymać kopię
niniejszej publikacji wydrukowaną dużą
czcionką, w języku Braille’a lub wydaną na
taśmie audio, prosimy o kontakt z firmą Salix
Direct pod numerem telefonu 0800 218 2000.
Jeżeli posługują się Państwo językiem
tigrinia, kurdyjskim, perskim, francuskim,
arabskim, polskim, czeskim lub jakimkolwiek
innym językiem i potrzebują Państwo pomocy
w zrozumieniu jakichkolwiek informacji
publikowanych przez firmę Salix Homes,
prosimy o kontakt telefoniczny pod numerem
0800 218 2000. Możemy również Państwu
doradzić, w jaki sposób zapisać się na
bezpłatne kursy języka angielskiego.
IN Salford

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