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Your objective: Stand out from the pack. Thanks to the ease of
submitting a resume online, recruiters today receive literally hundreds of resumes for each open
position. How do they sift through these stacks of resumes? What can you do to position yourself
at the top of the heap? In this WetFeet Insider Guide, career advisor Rosanne Lurie explores these
questions to bring you the latest wisdom from recruiters and hiring managers. She also analyzes a
number of resume formats and real job seekers’ resumes to help you determine the ideal format and
focus for your own resume.
Killer Cover Letters & Resunes!
Careers/Job Search
Killer Cover Letters & Resumes!
Turn to this WetFeet Insider Guide to learn
• Recruiters’ top five resume pet peeves and the top five things they look for in cover letters and
resumes.
• How to analyze your skills to determine what you have to offer prospective employers that will put
you at the top of their list.
• How to write achievement statements, as opposed to job descriptions.
• How to write the perfect cover letter that will grab the recruiter’s attention.
• The core components of a focused and effective resume.
• Solutions for special cases, such as lack of experience or gaps in employment.
• Basic resume dos and don’ts, and common resume blunders to avoid.
WetFeet Insider Guide
WetFeet Insider Guide
WetFeet has earned a strong reputation among college graduates and career professionals for its series of highly credible,
no-holds-barred Insider Guides. WetFeet’s investigative writers
get behind the annual reports and corporate PR to tell the real
story of what it’s like to work at specific companies and in
different industries. www.WetFeet.com
by Rosanne Lurie
The WetFeet Research Methodology
Who We Are
You hold in your hands a copy of the best-quality research available for job seekers. We have
designed this Insider Guide to save you time doing your job research and to provide highly
accurate information written precisely for the needs of the job-seeking public. (We also hope
that you’ll enjoy reading it, because, believe it or not, the job search doesn’t have to be a pain
in the neck.)
WetFeet is the trusted destination for job seekers to research companies and industries, and
manage their careers. WetFeet Insider Guides provide you with inside information for a successful
job search. At WetFeet, we do the work for you and present our results in an informative, credible,
and entertaining way. Think of us as your own private research company whose primary mission
is to assist you in making more informed career decisions.
Each WetFeet Insider Guide represents hundreds of hours of careful research and writing. We
start with a review of the public information available. (Our writers are also experts in reading
between the lines.) We augment this information with dozens of in-depth interviews of people
who actually work for each company or industry we cover. And, although we keep the identity of
the rank-and-file employees anonymous to encourage candor, we also interview the company’s
recruiting staff extensively, to make sure that we give you, the reader, accurate information about
recruiting, process, compensation, hiring targets, and so on. (WetFeet retains all editorial control
of the product.) We also regularly survey our members and customers to learn about their
experiences in the recruiting process. Finally, each Insider Guide goes through an editorial review
and fact-checking process to make sure that the information and writing live up to our exacting
standards before it goes out the door.
WetFeet was founded in 1994 by Stanford MBAs Gary Alpert and Steve Pollock. While exploring
our next career moves, we needed products like the WetFeet Insider Guides to help us through the
research and interviewing game. But they didn’t exist. So we started writing. Today, WetFeet serves
more than a million job candidates each month by helping them nail their interviews, avoid illfated career decisions, and add thousands of dollars to their compensation packages. The quality
of our work and knowledge of the job-seeking world have also allowed us to develop an extensive
corporate and university membership.
Are we perfect? No—but we do believe that you’ll find our content to be the highest-quality
content of its type available on the Web or in print. (Please see our guarantee below.) We also are
eager to hear about your experiences on the recruiting front and your feedback (both positive and
negative) about our products and our process. Thank you for your interest.
The WetFeet Guarantee
You’ve got enough to worry about with your job search. So, if you don’t like this Insider Guide,
send it back within 30 days of purchase and we’ll refund your money. Contact us at
1-800-926-4JOB or www.wetfeet.com/about/contactus.asp.
In addition, WetFeet’s services include two award-winning websites (WetFeet.com and
InternshipPrograms.com), Web-based recruiting technologies, consulting services, and our
exclusive research studies, such as the annual WetFeet Student Recruitment Survey. Our team
members, who come from diverse backgrounds, share a passion about the job-search process and
a commitment to delivering the highest quality products and customer service.
About Our Name
One of the most frequent questions we receive is, “So, what’s the story behind your name?” The
short story is that the inspiration for our name comes from a popular business school case study
about L.L. Bean, the successful mail-order company. Leon Leonwood Bean got his start because
he quite simply, and very literally, had a case of wet feet. Every time he went hunting in the Maine
woods, his shoes leaked, and he returned with soaked feet. So, one day, he decided to make a
better hunting shoe. And he did. And he told his friends, and they lined up to buy their own pairs
of Bean boots. And L.L. Bean, the company, was born . . . all because a man who had wet feet
decided to make boots.
The lesson we took from the Bean case? Lots of people get wet feet, but entrepreneurs make
boots. And that’s exactly what we’re doing at WetFeet.
Insider Guide
Killer Cover Letters
and Resumes!
By Rosanne Lurie
Helping you make smarter career decisions.
WetFeet Inc.
101 Howard Street
Suite 300
San Francisco, CA 94105
Phone: (415) 284-7900 or 1-800-926-4JOB
Fax: (415) 284-7910
Website: www.wetfeet.com
Killer Cover Letters and Resumes!
By Rosanne Lurie
ISBN: 1-58207-371-6
Photocopying Is Prohibited
Copyright 2003 WetFeet, Inc. All rights reserved. This publication is protected by
the copyright laws of the United States of America. No copying in any form is
permitted. It may not be reproduced, distributed, stored in a retrieval system, or
transmitted in any form or by any means, in part or in whole, without the express
written permission of WetFeet, Inc.
Table of Contents
Putting Your Best Foot Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
The Bottom Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
On Your Mark, Get Set, Prep! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Doing Your Due Diligence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Three Steps for Effective Research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Where to Look . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Why Research? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
“Bottom Line” Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Determining What You Have to Offer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Analyzing Your Transferable Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Exercises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Time to Get Cookin’ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Customizing Cover Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
General Formatting Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Sample Cover Letters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Resumes and the Recipe for Success . . . . . . . . . . . . . . . . . . . . . 49
Focus on Form and Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
General Formatting Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
The Guts of Your Resume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Resume Design and Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Special Cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Basic Resume Don’ts and Dos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Mail Merge Morons and Other Big Offenders . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Sample Resumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
What Happens Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Contacting the Employer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Before You Hit “Send” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Following Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Thank-You Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
In Closing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
For Your Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Recommended Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Surveys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Author Bio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Best Foot Forward
Putting Your Best Foot
Forward
• Overview
• The Bottom Line
1
Best Foot Forward
Overview
Most job hunters today tend to view the search for work as casting a net and
hoping that an opportunity is ensnared. Certainly an approach like this can
bring results, but a lot of effort is wasted as well. Honing the instruments you
use to capture the interest of employers will take the mystery, and some of the
frustration, out of the process. You need to understand what employers look
for in the initial review of applications, and what qualities will lead you to the
next stage in the hiring process. The ease of posting jobs online means more
people will apply for the same position, while changes in the economy and job
market mean that today’s employers can afford to be extra choosy. Now, more
than ever, you need to find ways to put yourself ahead of the pack.
To get some sense of the employers’ perspective, check out this bit of
information: Recently, ResumeDoctor.com contacted more than 5,000
recruiters and hiring managers throughout the United States and Canada
regarding the success of using online job postings. More than 92 percent of
those surveyed reported being inundated with irrelevant responses to their job
postings. Most participants indicated that they receive hundreds of responses
per online job posting.
Additional complaints included:
• A majority of resumes do not match the job description. [71%]
• Job seekers “blasting out” unsolicited resumes. [63%]
• Job seekers fail to follow specific resume submission instructions found in
job post. [34%]
2
Best Foot Forward
Mike Worthington of ResumeDoctor.com says, “Most online job postings bury
recruiters with literally hundreds of resumes. . . . The ease that job seekers can
respond to postings online is now their greatest obstacle.”
For more information, visit www.ResumeDoctor.com or see the resource section at the end
of this guide.
One of the best ways to impress employers is to avoid these all-too-common
errors. Whether you’re just out of college, changing careers, or a seasoned
professional looking to make the next career move, this guide will help you do
the best possible job of presenting your qualifications to recruiters and hiring
managers in the United States. Although “perfect” application materials won’t
necessarily land you a job—there’s a lot more to getting a job offer than
sending a good resume—this guide will give you valuable insight into what
employers are seeking, and how to develop materials that reflect your strengths.
For starters, you’ll learn about the best ways to prepare for your job search,
including how to determine and articulate your strengths, research techniques, and
how to customize your presentation towards desired positions and organizations.
Next, you’ll get the full scoop on how to create a killer resume and cover letter—
from what information it should (and shouldn’t) contain to how it should look and
sound. Multiple cover letter and resume examples, as well as suggestions for
creating layouts that suit your unique needs, will give you great ideas for how your
own materials should look and sound. The section on special concerns examines
common problem areas—such as international careers, “overqualified” candidate
syndrome, or long time gaps—with helpful suggestions for how to address them.
The final section contains suggestions for following up your application, as well as
resources that will help you in your job search.
3
Best Foot Forward
The Bottom Line
At best, resume readers spend 30 seconds reviewing a cover letter or resume the
first time. This is especially true in a competitive job market, where recruiters
receive up to 200 responses to advertised job postings. In 30 seconds, an excellent
cover letter and resume package needs to convey an image of who you are, what
you’re capable of, and how you have used your abilities to accomplish results.
Ideally, it indicates that you know yourself well and have a firm grasp on what
you bring to the table. In a nutshell, your cover letter and resume are less about
where you have been than about where you want to go next.
Although insiders tell us “there isn’t one right answer” to the question of how to
create a good cover letter or resume (phew!), they say the best materials are
concise, results-oriented, and very clearly presented. Of course, a great resume
alone won’t land you the job of your dreams, but appropriate choices in shaping
your materials make you far more likely to get a call, and can even help you sail
more smoothly through the interview process. This guide will show you the way.
Are you ready to begin? Let’s dive in!
4
On Your Mark
On Your Mark, Get Set, Prep!
• Doing Your Due Diligence
• Three Steps for Effective Research
• Where to Look
• Why Research?
• “Bottom Line” Skills
• Determining What You Have to Offer
• Analyzing Your Transferable Skills
• Exercises
5
On Your Mark
Doing Your Due Diligence
You may come to the job search armed with a great track record at work and
school, numerous promotions and awards, and affiliations with prestigious
institutions that most only dream of visiting. Or maybe this doesn’t describe
you at all, and you worry about how you will ever measure up. Whatever your
background, you can be sure that you will not progress far in the job market
without doing your due diligence. A runner doesn’t win the race without
training, and a job seeker doesn’t get an interview without laying some
groundwork. Preparation, not impressive credentials, is the real key to success.
Good preparation begins with understanding the conditions and contexts of
the job search. It is the difference between firing out resumes in great quantities
with little focus, and taking a few well aimed shots directly at your desired
targets. Your success rate will increase markedly if you do preliminary research
before sending out your applications.
Say you learn from a friend who works at your dream company that the perfect
position has just opened up. You quickly cut and paste your cover letter and
resume into an e-mail, and then wait with bated breath. Every time the phone
rings, you race to answer it, confident it will be the company calling for an
interview. So it comes as somewhat of a shock when you hear that someone
else got the interview you so coveted. With your high grades and impressive
work experience, why wouldn’t the company so much as give you a shot?
When your friend tells you later that the person who “stole your interview” had
impressed the boss with a cover letter that showed she’d thoroughly researched
the company, you feel like kicking yourself. If only you had done your research
instead of sending out the same cover letter and resume you send to everyone.
6
Research is so essential to your job search that it cannot be overemphasized.
Recruiters and hiring managers consistently report that candidates who seem
informed about the organization and the industry are given priority in the initial
review of applications, and are most likely to succeed later at the interview stage.
On Your Mark
Almost every company will ask the question, “Why us?” Doing research ensures
you can answer this question in an educated fashion. You’ll have a great advantage
over your competition if you are able to express an understanding of the objectives
of the organization (products, services, or operations), the company culture, and
why your skills and experience are ideally suited to their needs.
Three Steps for Effective
Research
The better the information you gather, the more on target your cover letter and
resume will be. The key to successful investigation is knowing what to look for
and where to find it. The following three steps will guide you through this allimportant research process:
1. Deconstruct the job description.
2. Contemplate the company
3. Investigate the industry.
7
Step 1: Deconstruct the Job Description
Make a list of the employer’s desired skills and qualifications for the position
you seek. (The exercise at the end of this chapter gives you a chance to practice
On Your Mark
doing just this.) And ask yourself the following questions:
• How did you learn of the position opening?
• Who is the company trying to target as its source of qualified candidates?
• Do you have an “in” from whom you can get the inside scoop about the
firm’s search?
• Have you seen resumes of other professionals in the field?
• Do you have an understanding of what may be standard information to
include in your resume, or formatting preferences?
Many business-related fields will emphasize the traditional chronological
resume, whereas arts or communications organizations will be open to other
styles; finding out which you should use before you get started will spare you a
lot of time and heartache.
Step 2: Contemplate the Company
Look into the firm’s noted areas of strength and focus to find out in which
industries or product areas it excels. Also, explore the following:
• How does this job support the other functions of the department, division,
and overall organizational structure?
• What effect does the position have on other departments and what are their
functions and structures?
• What are the company’s stated goals and mission?
• What is the corporate culture?
• How stable is the company?
• Who are its competitors?
8
Step 3: Investigate the Industry
Be sure to find and flesh out answers for the following:
• What are the latest developments in the field or industry?
On Your Mark
• How is the current economy affecting the field?
• What trends are being forecast?
All of this information should influence the way in which you construct your
approach to the job search and the content of your resume and cover letter.
The more knowledgeable you are, the clearer you will be about your potential
role and the better you will impress employers of your ability to contribute to
their organization. Without proper background research, your cover letter and
resume will be a shot in the dark. You could get lucky, but why not illuminate
the playing field?
Researching is so often overlooked by candidates that it is your “secret weapon”
to getting your application to the top of the heap. Recruiters and hiring
managers unanimously express interest in the candidate who has done his or
her research, for several reasons:
• The candidate does the legwork for the employer by pointing to the match
between candidate’s qualifications and their needs.
• The candidate demonstrates knowledge of, and interest in, the company,
putting him ahead of the more generic applications that do not directly
address the company’s goals.
• The candidate’s knowledge of the organization or company results in a
higher likelihood of retention if hired, an advantage for avoiding future
costly and time-consuming replacement searches.
9
On Your Mark
Where to Look
So, how exactly did that classmate or coworker “steal” your interview out from
under your nose? Probably it was that she was creative in her research. She
went to the library, looked on the Internet, and visited her career center—all
things you could have done if you’d taken the time.
The bottom line? The information that will make your resume and cover letter
sparkle is out there; it’s up to you to find it and make the most of it. Employer
websites are a great place to start. Most provide instructions for submitting
resumes and applying for jobs—this can help you determine how to focus your
efforts in your application. To find out more about a specific employer, a
position, or an industry, consult as many resources as are available to you. Go
to the library, search the Web, call your dad, talk to your friends, attend
networking events, contact your alma mater.
Here are some websites insiders recommend to jumpstart your investigation:
• To get in-depth information on some of the top hirers in the United States,
check out WetFeet’s Industry and Company Profiles (www.wetfeet.com).
• Catch up on the latest news about the company and industry you’re
interested in at PR Newswire (www.prnewswire.com), NewsDirectory.com,
and the Business Times (www.bizjournals.com).
• America’s Career InfoNet (brought to you by the U.S. Department of Labor)
features helpful information on wages and employment trends (www.acinet.org).
• The Occupational Outlook Handbook from the U.S. Bureau of Labor
Statistics (www.bls.gov/oco/home.htm) provides career and occupational
information for various fields.
• WetFeet’s Real People Profiles (www.wetfeet.com) give an insider’s view of
work in a wide range of fields.
10
Networking
Nothing is better than having an “in” with the company where you’re applying.
Before you prepare your resume and cover letter, get in touch with someone
On Your Mark
who can help answer questions regarding what makes a good candidate. If you
don’t know someone on the “inside,” try to make contact through personal
networks or through professional associations.
You can find contact information on associations in almost every field or industry
via the online directory provided by the American Society of Association Executives
(www.asaenet.org) and the Internet Public Library’s Database (www.ipl.org).
Why Research?
Imagine for a moment that you are the CEO of your dream company and want
to hire one or more new employees. When you’ve got the pick of the litter,
whom do you choose? Certainly you would want someone who has shown a
genuine interest in your company by taking the time to learn about it and figure
out how they could make it even better. Yes, your ideal future employee would
take the job seriously, and perhaps even work for the company for years to
come. Clearly the candidate who’s done the research is going to get the job.
But it’s not just for the employer’s sake that you should research. To be
genuinely enthusiastic, you need to know for yourself why the employer
interests you. The company’s primary industry, group, or specialty may be right
11
in line with your career goals. Or you may be most excited by the company’s
standing in its field. Perhaps a discussion with a current employee about the
company culture generates your interest. Every job and every company offer
On Your Mark
differing opportunities for accomplishment; each will have various pros and
cons. Take advantage of research to clarify your own goals and priorities. Then
use the information to find the right place in which you can succeed.
If the employer cannot identify why you would want the position and how you
would benefit (besides the paycheck), they will not believe you are applying with
serious intent. They will pass over your resume in favor of someone who has clearly
articulated how his or her career goals will be furthered by the position. This is often
why an “overqualified” candidate’s application gets put into the “no” pile. Career
changers and job searchers who are worried about appearing “overqualified” will
benefit by stressing their goals for exposure to a new field. This approach allows
candidates who have held great responsibility in prior jobs to persuasively apply to a
range of new positions. Whatever the case, make sure that your resume and cover
letter accurately reflect your interests and show that you’ve done your homework.
One more time, with feeling: Before submitting a cover letter and resume to a
potential employer, gather ammunition: information and insights (based on
your research and self-assessment) that will target your “pitch” to exactly meet
your prospective employer’s goals.
Top Five Things That Will Automatically Screen out an Applicant
5.
Resume sent without indication of what you are applying for
4.
Poor quality materials, including photocopies, handwritten, or typed applications
3.
Not demonstrating the right qualifications for the position
2. Too many pages of reading
1.
12
Misspelling, poor editing, and bad grammar
“Bottom Line” Skills
On Your Mark
Say you had the opportunity to go back, to have another chance at writing the
killer cover letter for snagging that dream job. Would you emphasize certain
basic skills and qualities that every employer wants? Is there anything you could
have done to make yourself a more attractive candidate? In figuring out the
“bottom line” skills that employers are looking for, take a look at some recent
data from the National Association of Colleges and Employers (NACE):
• What qualities do employers want most from the college students they
consider candidates for employment? Communication skills, honesty and
integrity, and teamwork skills are at the top of the list, according to
respondents to a survey conducted by the National Association of Colleges
and Employers (NACE).
• Employers responding to NACE’s Job Outlook 2003 survey were asked to rate
the importance of candidate qualities and skills on a five-point scale, with five
being “extremely important” and one being “not important.” Communication
skills (4.7 average), honesty/integrity (4.7), teamwork skills (4.6), interpersonal
skills (4.5), motivation/initiative (4.5), and strong work ethic (4.5) were the
most desired characteristics.
• The majority of the respondents of this survey (52 percent) were servicesector employers. 36.4 percent were manufacturers, and 8.2 percent were
government/non-profit employers. (An additional 3.4 percent could not be
classified by sector.)
To find out more about the NACE Job Outlook 2003 survey, please see the resource section
at the end of this guide, or visit www.naceweb.org.
Effective self-promotion begins with understanding an employer’s vision of an
attractive candidate. Your cover letter and resume must communicate your ability
to deliver the desired goods. What do you have to tempt an employer? If you
don’t know, it’s time to learn how to assess and articulate your particular strengths.
13
On Your Mark
Determining What You
Have to Offer
Ever get stuck watching Uncle Fred’s travel slides? Time ticks mercilessly by as
Fred displays endless photos while giving blow-by-blow descriptions of people
you will never meet and places you’d never want to visit. Whatever you do, do
not let your cover letter and resume become like Uncle Fred’s pictures. Always
keep your audience in mind, and only include the highlights of your experiences.
Before you begin writing, have a good look at yourself. Which elements of your
years of wisdom, experience, and accomplishment belong on a couple of sheets
of paper, and which don’t? What characteristics make you stand out from the
crowd but also show that you’re a team player? What kind of candidate does
your target employer usually hire? Be prepared to think through your activities
and achievements and tell your compelling life story in one to two pages.
In addition to knowing all of the factual information about yourself—including
grades, test scores, and dates of employment—think about how to portray
yourself in a positive, confident light while telling the true story of who you are
and what you’ve accomplished. You must have insight into your strengths and
weaknesses to create a compelling letter and resume.
Here are some of the best sources for inspiration:
Academic records. Gather your school transcripts, standardized test scores,
scholarship applications and awards, and any other information that may help
you paint a picture of your academic capability. Calculate your GPA, because
you might need this information at some point. If you are concerned about
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your GPA, calculate it using several cuts—overall, major-only, or by year—to
see which provides the most favorable view to note on your resume, or at least
mention in the interview if asked. Always use a standard 4.0 scale.
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Recommendations. Re-read any recommendations written for you—for school,
jobs, or contests. Make note of the strengths mentioned. You can highlight
these strengths as you describe your experience and accomplishments in your
cover letter and resume.
Performance reviews. Employer reviews may contain information on your
rating vis-à-vis your peers. They may also include assessments of your
accomplishments during your tenure. They are a good source of strengths and
possibly of some quantitative results you’ve achieved in your career.
Employment history. Prepare a chronological history of the major jobs you’ve
held. Include the company names, your titles, managers’ names, the time you
spent in those positions, starting and ending salaries, and primary responsibilities.
This will be very useful in identifying upward trends in your career—increasing
responsibility, increasing salary, or other advancement. Your employment
history will also help you identify any gaps that will need to be accounted for
on the resume or in the interview.
Top accomplishments. List the most significant accomplishments from your
professional, academic, and personal experiences. Write down each achievement;
then explain why it is significant to you, how you achieved it, how others
helped you, and how you measure its success. You will need to include
information about at least two of your top accomplishments in your resume,
preferably with an indication of the results achieved. Later on in this guide, we
include an exercise to help you articulate your accomplishments for the cover
letter and resume.
15
Survey your strengths. Once you’ve got a handle on the facts of your career
and education, you’re in a good place to think about the types of work or
activities in which you’ve performed well and felt good about it. The skills you
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used in these situations are most likely some of your strengths. Include
evidence of these on your resume so the reader can identify you as a strong
analyst, born leader, or formidable writer. Since these areas will likely be
explored further in your interviews, think through how you might talk about
some examples from your resume.
Address your limitations. You obviously won’t highlight your weaknesses in
your cover letter or resume, but omission of information might prompt a
resume reviewer to question these areas. If your resume lacks information on
leadership positions, for example, you may need to show strengths in several
other areas. If you don’t know the computer applications specified in the job
description, you might emphasize that you are a quick learner and familiar with
comparable programs.
Determine your work values. Loyalty, growth of responsibilities, employee
involvement, loosely or clearly defined job functions, teamwork, autonomy,
community, competition—some combination of these values (and others) will
define corporate culture or organizational atmosphere. Do your values match
those of your prospective employers? How have you demonstrated a
commitment to the values expressed by the company (either stated directly in
the position listing or through your research on their policies)? The cover letter
is the ideal place to present your work-related values and how they support the
organizations you are pursuing.
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Analyzing Your
Transferable Skills
On Your Mark
How many times have you seen “excellent communication skills” listed as a required
qualification in a job description? Certain capabilities are crucial for succeeding as a
professional, no matter what the field. The beauty of these core skills is that you can
acquire them from work in one field, setting, or academic experience, and apply
them to another. For this reason, these skills are often called “transferable skills.”
Communication, teamwork, management, leadership, initiative, adaptability,
analytical, and organizational skills are valued across many fields and can be
developed through education, employment, volunteer activities, and hobbies.
This section reviews employers’ most sought-out attributes in a broad spectrum
of industries. Which you choose to highlight depends on the particular
requirements of a position and the corporate culture of each company you’re
targeting. The list of questions following each skill set will help you identify
your relevant skills and how you accomplished them. These questions should
also help you see that skills or expertise developed in one context can help you
prepare for a successful career in another.
Quantitative and Analytical Ability
Quantitative or analytical skills are critical components of many jobs,
particularly in business and scientific fields. They are fundamental to your
success in industries such as financial services and consulting, especially during
the first few years of your career. In these fields, if you show no evidence of
these skills, you will not get to the interview.
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Have You:
• Filtered through data and assumptions and identified reasonable responses to
complex problems?
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• Synthesized large amounts of information and identified issues?
• Identified a problem and taken a proactive approach to solving it?
• Done well in courses with heavy analytical and quantitative content?
• Performed experiments that required formulation of a hypothesis and
collection of evidence to prove or disprove it?
• Taken courses in mathematics, statistics, or other subjects that utilize
analytical thinking?
If so, you may have the quantitative or analytical ability employers look for.
Drive for Results (Initiative)
An increasing number of companies and non-profit organizations are
emphasizing results in their hiring needs. Employers in any field want to know
whether you have the ambition, motivation, attention to detail, and energy
necessary to deliver real results.
Have You:
• Brought new customers or revenue into your company? Developed new
programs or initiatives?
• Proven yourself as a self-starter who goes above and beyond requirements?
• Shown the ability to switch priorities and move quickly among different tasks?
• Set a challenging goal and achieved it?
• Attended to the details while juggling multiple tasks?
• Taken an innovative and/or efficient approach to getting something done?
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The need for specific, often quantitative, measurements of your
accomplishments should start you thinking about how to track and measure
your achievements if you don’t do that already.
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Achievement/Intellectual Capacity
Are you outstanding in any of your accomplishments? Employers may be
interested in someone who can achieve beyond the norm, or who can
demonstrate ambition in their endeavors.
Have You:
• Earned honors or awards?
• Received academic scholarships or fellowships?
• Taken on challenging courses or a heavy workload?
• Pursued intellectual activities (chess, computer programming, etc)?
• Attended academically rigorous schools?
• Done well on standardized tests (SAT, GMAT, LSAT, and so on)?
• Earned a high GPA?
• Received awards and recognition in the workplace?
Leadership
Leadership can be expressed both through your managerial experiences and
through your willingness to take on responsibility, even if your role is not that
of a supervisor or team captain. Many employers look for leadership qualities
in their staff.
19
Have You:
• Managed people?
• Facilitated meetings?
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• Led teams in solving problems?
• Coordinated outside vendors?
• Held a leadership position in a school organization, team, or club?
• Been elected to a post by your peers?
• Organized or coordinated significant events?
• Had a position of significant responsibility with a previous employer?
• Hired or fired anyone?
Teamwork
Teamwork with clients and/or colleagues is a critical component of most work
environments. Employers look for people who can work effectively with others
and inspire them toward a common goal. This means an ability to communicate
clearly and collaboratively with managers, peers, assistants, clients, vendors, and
anyone you will have contact with through your work.
Have You:
• Been a member of a sports team, study group, or committee?
• Worked effectively with people whose work style or cultural background
differ from yours?
• Inspired others to take action in an unstructured situation?
• Taken on the role of a team leader or player as needed?
Of course, you have. We don’t know of any candidate, particularly ones with
high levels of academic training, who hasn’t been involved in working with a
team. (Gotta love those study groups!). Identify the teams and/or groups
20
you’ve been a part of and think about the role you typically play. Employers
may want to hear about your ability to make productive contributions, the type
of role you tend to play on a team, or how you’ve worked with a team to
identify and solve a problem.
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Industry and Functional Expertise
If you have a strong understanding of an industry though experience or
academic training, highlight this in your cover letter and resume. Of course,
each industry varies in which insider skills are most important. Here are some
useful ways you can think about your knowledge and past exposure.
Have You:
• Worked in an industry for a good chunk of time?
• Held various roles within one industry?
• Held similar functional roles in different industries? Been able to apply your
functional knowledge from one industry to another?
• Written a thesis or research paper about a particular industry, business issue,
or other topic?
• Volunteered in a particular field, or followed current events related to an
industry or issue?
• Participated in conventions, conferences, symposiums, or associations in a
specific field?
• Developed specialized skills—such as technical, industry based,
administrative, or in-depth knowledge from your academic training?
Unlike Uncle Fred’s approach to sharing past exploits, you can carefully develop
focused descriptions of the most interesting and valuable of your experiences
to share with recruiters and hiring managers. The goal of assessing your skills is
being able to identify what you can offer an employer, and demonstrate how
hiring you will help a company meet its objectives.
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On Your Mark
Exercises
The ability to communicate your abilities, skills, and goals are key to creating
persuasive job search materials. Try your hand at the following exercises as a
means of effectively organizing and expressing your qualifications.
Exercise 1: Skill List
Review the following list of skills and circle or highlight the competencies you
have demonstrated in your work, academic, or personal experiences. These
skills are organized in categories representing some of the major core skill areas
sought by employers. Use the extra spaces to write down additional skills for
each of the various categories.
22
Prepare Your Skill List
Teamwork
Managerial
Leadership
explained
collaborated
directed
facilitated
interpreted
cooperated
supervised
led
mediated
coordinated
delegated
instructed
negotiated
assisted
managed
coached
reported
supported
ran
guided
corresponded
backed
oversaw
motivated
drafted
shared
hired
piloted
edited
participated
administered
taught
composed
contributed
executed
enabled
Initiative
Adaptability
Analytical
Organizational
created
anticipated
investigated
administered
expanded
improved
examined
arranged
launched
changed
researched
compiled
designed
negotiated
surveyed
coordinated
established
learned
calculated
maintained
devised
adapted
appraised
managed
instituted
trained
analyzed
operated
developed
complied
evaluated
prioritized
generated
modified
examined
processed
On Your Mark
Communication
23
Exercise 2: Achievement Statements
Having a firm grasp on your experiences and competencies won’t do you a lick
of good if you can’t convey them to employers in a concise and effective way.
On Your Mark
The format of a cover letter and resume gives you a mere two or three pages in
which to express your qualifications. Your job is to make those pages engaging
and action-packed. Every word counts. For each bullet point stating what
you’ve done, you’ll want to lead with a verb and say in as few carefully chosen
words as possible what action was taken, in what setting, with what skills, and
with what results. This next exercise will walk you through the process of
creating achievements statements that really achieve.
Achievement Statement Example
Environmental Advocate, Sierra Club: Designed and implemented a campaign
strategy to educate the public about climate change and shape international
treaties on the issue. Generated more than $25,000 in new memberships and
donations to support the campaign.
Action: campaigned for environmental organization
Setting: worked with the public
Skills: defined goals, designed campaign, implemented campaign, conducted outreach, educated public
Results: improved public awareness of issues, increased visibility of organization, generated 500 new
members ($5,000 revenue), acquired $20,000 in donations
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Now it’s your turn to try!
Write Your Own Achievement Statements
On Your Mark
Use this workbook to practice writing your own achievement statements.
Action: _______________________________________________________
Setting: ______________________________________________________
Skills: ________________________________________________________
_____________________________________________________________
_____________________________________________________________
Results: ______________________________________________________
_____________________________________________________________
_____________________________________________________________
Situation (job, academic, personal): _______________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Statement: ____________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
25
Exercise 3: Objective Statement
On Your Mark
Writing an Objective Statement
Part I
An objective statement can help you clarify and convey your immediate career
goals. Write down the kinds of positions, types of organizations or settings, and
which skills you want to use or develop in your next job.
Position Desired: ______________________________________________
Setting: ______________________________________________________
Skills or Goals: ________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Part II
Now practice putting the information generated in Part I of this exercise into
objective statements you can use in your resume or cover letter. Below are some
suggested phrases to get you started.
Seeking a challenging __________________ position in the __________
field, that offers an opportunity to
______________________________
_____________________________________________________________
_____________________________________________________________.
26
Writing an Objective Statement . . . continued
On Your Mark
To use my ________________, ________________, and ______________
skills in a position as a ________________.
_____________________________________________________________
_____________________________________________________________
A career position that would build on my experiences as _____________,
while contributing to ________________.
_____________________________________________________________
_____________________________________________________________
Seeking an entry-level opportunity in ________________________.
_____________________________________________________________
_____________________________________________________________
To provide ____________ to an organization that ______________.
_____________________________________________________________
_____________________________________________________________
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Exercise 4: Job Description
Now that you are able to identify your skills, create active achievement statements,
and clearly state your career objectives or goals, you are almost ready to respond
On Your Mark
effectively to the job openings that interest you. The final crucial step is to become
an expert at identifying employers’ needs and demonstrating the correspondence
of those needs to what you bring to the table.
Convincing employers that you have relevant qualifications greatly increases
your chances for getting an interview. Respond to as much of the job listing as
possible by creating a checklist of the employer’s stated needs, and matching it
as directly as possible to the descriptions in your cover letter and resume.
Analyzing a Job Description
Have a look at the following sample, based on a real advertisement on an
online job board. The italicized words form the basis for shaping your
application materials.
Sports Marketing Internship
Are you interested in a career in marketing? Have you recently completed a
marathon, triathlon, century ride or are you just an avid sports participant? We
are looking for an energetic, active person to join our marketing team in a
summer internship that will be rewarding, educational, and will provide all of
the excitement of crossing the finish line after months of training!
About the Internship:
The intern will assist in general marketing tasks from program creation and
implementation to preparing materials for programs/events. He/she will help out
28
On Your Mark
with general marketing office duties, and will help out at field and in-store events.
The marketing intern will have some in-store tasks as well, in order to learn all
aspects of marketing in a retail environment. Some roles and responsibility will
fluctuate as help is needed in other areas.
Qualifications:
• A background in marketing, with related experience
• An active lifestyle
• Excellent communication skills
• Outgoing and energetic (a “people” person)
• MS Office skills
• Illustrator
About Our Company:
We are a small, innovative, and growing company with a retail store and an online
site. We cater to athletes of all levels and provide the best brands in sports
apparel at great prices. Our grass roots marketing strategy keeps us very well
connected to the active community, and we are always on the go. However, we are
much more than just a store with weekly programs and events geared toward
educating and benefiting our customers. Our team members are as active as our
customers, participating in events right next to them. For more information
please see our website.
Schedule will be 20–30 hours a week, with some evening and/or weekend event
work. You MUST have a flexible schedule!
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Here’s what the perfect candidate looks like:
Goals: career in marketing, learn about all aspects of retail marketing
On Your Mark
Personal qualities: energetic, active, flexible, outgoing, good communicator,
sports lover
Experiences that reflect the ability to assist others, create, implement, serve
at events, work as part of a team, utilize computers, understand sports
Interested in the company because: innovative, growing, customer-focused,
team-oriented, energetic, and active environment
To demonstrate that your interests, goals, and skills are exactly what the
employer is looking for, feel free to use the same words found in the job
posting in your cover letter or resume. Synonyms work well, too.
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Practice Analyzing a Job Description
Now you give it a try. Print out a job posting that catches your eye. Highlight or
circle the relevant words and phrases, and use them to fill in the spaces below.
On Your Mark
Goals: ________________________________________________________
_____________________________________________________________
_____________________________________________________________
Personal qualities: ______________________________________________
_____________________________________________________________
_____________________________________________________________
Experiences that reflect ability to:
______________________________
_____________________________________________________________
_____________________________________________________________
Interested in the company because: _______________________________
_____________________________________________________________
_____________________________________________________________
31
Time to Get Cookin’
• Customizing Cover Letters
• General Formatting Guidelines
Time to Get Cookin’
• Sample Cover Letters
33
Customizing Cover Letters
By now, you should know which ingredients make up an appealing job
application. If you are going to prepare an irresistible entrée, you’ll need to
have an understanding of the employers’ “taste” in employees—qualifications,
skills, and fit with the corporate culture—and you’ll need to know what’s in
your pantry—the achievements and skills available to you for seasoning your
Time to Get Cookin’
application. The prep work is done. Now it’s time to get cooking. Fortunately,
when it comes to cover letters, there is a basic recipe to follow. Once you learn
it, you’ll be able to vary your approach to suit each position, industry, and
employers’ preferences.
There are two basic types of cover letters: Those developed to respond to a
specific job opening and those that serve as letters of introduction. The latter is
sometimes called a broadcast letter, and it can function like a “cold call” to
develop opportunities where no immediate job opening may already exist. Like
a good appetizer, all cover letters have one main purpose: to whet the reader’s
appetite, get them interested enough to move on to your resume and subsequently want to interview you. In many cases, the cover letter is the first thing
the employer encounters about you, so make this first impression a good one.
If the letter does not have a hook that makes the reader curious to know more,
your resume will not even get a glance.
While your cover letters should follow a basic structure, it’s best to avoid
creating a form letter. After developing a basic outline, your goal is to entice
employers with a clear, concise, and well thought-out summary that suggests
you offer exactly what they need.
34
Here’s what every cover letter should include:
Basic Cover Letter
• Your contact information
• Date
• Employer’s contact information
• Paragraph 1—introduction (why you are writing)
• Paragraph 2—what you offer them
• Paragraph 3—why you want to work with them
Time to Get Cookin’
• Paragraph 4—what happens next
• Closing
This structure contains all of the information you will need to tempt a recruiter
to review your resume, whether you are applying to a specific opening or are
initiating contact with a firm that is not advertising opportunities. The basic
structure of the cover letter will provide a frame upon which you can build the
letter to conform as closely as possible to the requirements and preferences of
the targeted employer.
Avoid “canned” letters! Recruiters and hiring managers tell us that formulaic
letters often end up in the “no” pile. The applicant who customizes his or her
words is more appealing, and will be given preference over others. One insider
puts it this way: “The cover letter is the one opportunity they have to talk to
me.” Employers don’t want to waste their time on a candidate who is not
genuinely interested in the position and their company.
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General Formatting Guidelines
In cooking, basic ingredients form the start of a good dish, but the way you
combine the ingredients also impacts the outcome of your efforts. The same is
true for your cover letter. Careful choice of words, tone, and aesthetics are
essential to creating a pleasing product.
Time to Get Cookin’
The “write” stuff. Insiders tell us that cover letters are used to assess an
applicant’s ability to write clearly and concisely. For example, candidates with
strong technical focus and international candidates seeking a position in the
United States whose first language is not English undergo this type of scrutiny.
As with your resume, be sure to proofread for typos.
Lookin’ good. To increase the professional look of your application, use the
same paper, contact information, header, and font style in both your cover
letter and resume. It is acceptable (and often encouraged) to e-mail applications.
For more on this, see the “Sending your Application Materials” section later in
this guide.
A well-tuned tone. The tone of your cover letter in most circumstances will be
professional but thoughtful, persuasive but restrained. Use concise sentences
and be direct. At the same time, be sure to inject plenty of enthusiasm and
genuine interest into your letter.
Custom content. In your cover letter, include information that truly tailors the
application to a particular employer and specific job opening. Complement and
reinforce the qualifications presented in your resume, using words and phrases
from the employer’s job listing and/or website.
36
Here are some points about content you’ll want to keep in mind as you
write your letter:
1. How you learned of the job or company is important to recruiters and
hiring managers, especially if there exists a mutual connection that can
speak of your qualifications.
2. Demonstrate a good fit with the employer’s corporate or organizational
culture. Be sure to back up any assertions of personal characteristics by
describing the resulting achievement either on your resume or in your
Time to Get Cookin’
cover letter. Ideally, the cover letter refers to information found on your
resume without being repetitive or redundant.
3. Go beyond the resume in explaining your situation and career direction.
For example: “My career goals include gaining leadership experience in the
delivery of financial advising services and working in a private business
setting that supports high-quality customer care. I will be able to relocate
for this kind of opportunity.”
4. Avoid discussing weaknesses or making excuses; instead, explain your
situation in a way that indicates a sense of purpose and that you have
learned something of value from your experiences. For example, if you
have been laid off, what have you done to be productive since losing the
job (e.g. volunteering your time with a worthy cause, reaffirming or
reshaping your career goals)?
5. If salary requirements are requested in a job posting, discuss them in your
cover letter. It’s best not to trap yourself by naming a very specific amount.
Instead, say something such as “my salary requirements are in step with the
responsibilities of the position and the expertise I would offer your company.”
37
Finally, in some fields such as investment banking or consulting, the cover letter
is a little like a bull market—it’s taken for granted until there’s a problem. This
can also be true when job searching through an on-campus recruiting process.
Where this may be the case, we recommend a low-risk strategy. The cover letter
should be kept short and to the point, with a maximum length of one-half
page. Be sure to include all of your critical information in your resume, because
there’s a good chance your cover letter won’t be read.
Time to Get Cookin’
38
Top Five Things Interviewers Look for in a Cover Letter
5.
“Readability”
4.
A sense of the applicant’s personality
3.
How an applicant found out about the job opening
2.
Something eye-catching
1.
Evidence that the applicant has researched the company
Sample Cover Letters
Now it’s time to see how all the pieces discussed in the first chapter come
together. The letters in this section demonstrate a variety of formats, fields, and
professional levels. Don’t take the examples here as prescriptions. Instead, use
them to provide you with ideas for creating concise correspondence that reflects
your strengths. These letters contain fictionalized names and organizations, but
Time to Get Cookin’
the information is based on real work histories and position listings.
39
A Specific Position
Although somewhat lengthy, this letter does a thorough job of emphasizing the
relevant skills and goals of the applicant. Note that it is directed towards
Human Resources and therefore includes the job number as a subject header.
Ideally, addressing an individual is preferable than just going with “Human
Resources Administrator”; you can call the organization to inquire about the
hiring person’s name and title.
Time to Get Cookin’
LETICIA ROBERTS
Address
City, state, zip
Telephone
E-mail
June 10, 2003
World Art Museum
200 Lafayette Street
San Francisco, CA 94100
FAX: 415.555-9410
RE: Position # 436654, Membership Assistant
Dear Human Resources Administrator:
I am applying to the position of Membership Assistant with the World Art Museum. I
learned of the opportunity through your online posting on Craigslist.org, and feel my
qualifications are a good match for the responsibilities of the position.
I have several years of customer service and administrative experience in the non-profit
community. As Member Services Assistant for the International Association of Business
Communicators (IABC), I responded to daily requests for the association’s library
services department, providing publication information and resource referrals to
association members and the public. I was also responsible for editing informational and
promotional materials, as well as preparing for and working on-site at the association’s
annual international conference. As Office Support Person for the ASPECT Foundation, I
processed applications to the organization’s study abroad program, distributed program
40
materials to applicants, and used Microsoft Word and Excel programs extensively. These
duties required strong communication skills, attention to detail, and an ability to both
organize and prioritize several tasks at once.
I am very interested in education and the arts. At Bryn Mawr College, I took courses in
both art and art history, and I participated in an educational exchange program through
which I studied Renaissance art in Florence, Italy. Since then, I have taken extension
courses through UC Berkeley in Asian and Latin American art history.
Time to Get Cookin’
As a result of these experiences, I am enthusiastic about continuing to work with nonprofits, and would like to further explore career possibilities with public arts
organizations. A position as Membership Assistant with the World Art Museum would
combine my member service and clerical skills, my interests and my career goals. I am
confident I can be of value to your organization and the customers you serve. Please feel
free to call me to set up an interview, or if you need more information. I look forward to
hearing from you.
Sincerely,
Leticia Roberts
[Enclosure]
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Personal Contact
The letter on the opposite page is quick and to the point. The introduction can
be brief, as the employer has already heard of the candidate through their
mutual contact. Note that the employer is addressed by her first name; only do
this if your contact has suggested it is appropriate. When in doubt, include the
Time to Get Cookin’
full name and title of your addressee.
42
Bill Pendleton
Address
City, state, zip code
Telephone
E-mail
June 14, 2003
Time to Get Cookin’
Cathy Stevenson
McKinsey & Company
75 Park Plaza, 3rd Floor
Boston, MA 02116-3934
Dear Cathy,
Frank William suggested that I forward my resume to you for your consideration. I am a
second-year MBA student at the Krannert Graduate School of Management at Purdue
University, and I am currently working as a summer associate at Motorola in Chicago.
As Frank may have mentioned, I am in the top 5% of my class at Krannert, and I was
recently elected President of the MBA student body. In and out of the classroom, I have
consistently demonstrated my capacity to make a positive impact regardless of the
situation. My analytical and personal skills are ideally suited to management consulting,
and I am confident that I would be an asset to McKinsey & Company.
I will call you next Wednesday to discuss next steps. If you have any questions regarding
my resume or qualifications, please do not hesitate to call. I look forward to speaking
with you.
Sincerely,
Bill Pendleton
[Enclosure]
43
Broadcast Letter
In the letter on the opposite page, Linda emphasizes her personal qualities, as
well as some of her background. This letter style is assertive, and will be most
effective if she has done a good job of researching the qualities this firm looks
for in its candidates. The conclusion suggests a very proactive approach to
Time to Get Cookin’
targeting the prospective employer and requires follow-through.
44
LINDA S. BRADFORD
305 Locust Drive #12
Los Angeles, CA 90046
310-555-0883
August 30, 2000
Hamilton Trout
Andersen Consulting
Spear Street Tower
One Market Plaza
Suite 3700
San Francisco, CA 94105
Dear Hamilton:
Time to Get Cookin’
I am writing to introduce myself as a candidate for a consulting position
at your firm. I have excellent academic and professional credentials, as
indicated on my enclosed resume. Throughout my professional career, I
have adhered to the highest standards of excellence and have
demonstrated strong communication skills, analytical ability, poise,
creativity, and dedication.
Andersen’s excellent reputation and corporate clientele are an ideal
match with my interests. In particular, I believe my experience in formulating
legal strategies and preparing analyses for complex litigation cases would
be an excellent addition to your Strategic Services Competency Group.
I plan to be in San Francisco the week of September 15 and would like to
meet with you then to further discuss my qualifications. I will call you on
Friday and look forward to scheduling a meeting at your convenience in
mid-September.
Very truly yours,
Linda S. Bradford
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General Cover Letter Outline
This cover letter outline is geared towards responding to a particular position
opening. The format could easily be converted to a broadcast letter by changing
the first paragraph to:
I am interested in pursuing career opportunities in the _________ [city, state or
location] office. I am currently a _________ at ____________, and it is with
enthusiasm that I ask to contribute my training and experience to your
Time to Get Cookin’
organization.
Cover Letter Format
The following is a general outline for a cover letter that you can use to create
your own cover letters.
Your Header
Address, telephone, e-mail
Date
Employer Name
Title
Address
Dear __________,
I am writing to submit my application for a __________ position in the
_________ [city, state or location] office. I am currently a _________ at
____________, and it is with enthusiasm that I ask to contribute my training
and experience to this exciting new position.
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Cover Letter Format
I have been a ________ working on ___________ for nearly ______ years, and
I am committed to pursuing a career in ___________________. While I have
greatly enjoyed and appreciated the opportunity to work at the forefront of
these exciting issues while at ____________, I feel the need for a personal and
professional change. Your organization is poised to __________, and it is truly
exciting to see the _______________ in your [city-location] office. This position
offers the opportunity to participate in ________________.
Time to Get Cookin’
I believe that my work experience makes me well suited to assume the
responsibilities of a ____________ position. [Give examples.]
As you can see from my resume, my background in _______ extends beyond my
work history at ____________. As a result of my experiences, I have become a
quick learner who ________________. [Describe more skills and personal
qualities that match the position.]
I would welcome the chance to discuss this opportunity with you at your
convenience. If you have any questions or require any additional information,
please do not hesitate to contact me via e-mail at ___________ or by telephone,
___-___-____. Thank you very much for your time and consideration. I look
forward to hearing from you.
Sincerely,
Your name
____________
[Enclosure]
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Resumes and the
Recipe for Success
• Focus on Form and Function
• General Formatting Guidelines
• The Guts of Your Resume
• Resume Design and Organization
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• Special Cases
• Basic Resume Don’ts and Dos
• Mail Merge Morons and Other Big Offenders
• Sample Resumes
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Focus on Form and Function
Once you’ve wowed ’em with your cover letter, you’ll need a resume that will
build on that enthusiasm. There are two areas in which you should conform to
standard practice: packaging and content. Resume readers prefer to focus more
on content, but it’s format that enables them to pick out useful information
quickly. To assure a good read, both content and format must be in top shape.
As a general rule, the resume is not the place to push the envelope. Remember,
resume readers may be reviewing hundreds of resumes for a single position.
Few of them will give you extra credit for using bright blue paper or including
colorful cartoons. If anything, this will get you snubbed in most fields and for
most positions. Good resumes are carefully and deliberately organized and to
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the point—a quick and informative read.
General Formatting Guidelines
So what is the recipe for success with your resume? Stick with a format that’s
clean, error-free, easy to read, and that clearly shows two main sections:
education and experience. The format of your resume has one objective: to
make your qualifications easy to understand. When formatting your resume,
you should adhere to the three Cs—clean, clear, and concise. In business fields,
such as financial services or consulting, add a fourth C, conservative. While
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most resume reviewers don’t have a specific model in mind, all seem to
appreciate a fifth C, consistency. This generally means:
• A single, standard font: Times New Roman, Arial, Helvetica, or similar
• A readable font size: 11- or 12-point preferred, but no smaller than 10
• Neutral paper color: white or off-white
• Standard layout: no more than 1-inch, no less than .5-inch margins, left
justified, line spaces between sections
• One or two pages in length
• Aesthetics: white space, symmetry, uniformity
• Clear resume organization: a few sections, labeled clearly, chronological listing
with dates, and bulleted points
Bullets, which make information easier to scan, are often favored on resumes.
Insiders tell us that reviewers are more likely to toss a resume into the “ding”
pile than spend extra time plowing through turgid, clunky prose to find what
they’re looking for. When you make bulleted points, remember to keep them
short (one line if possible) and start them with action verbs.
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Resist the temptation to use excessive text formatting, graphics, or graphs. Cuteness
of any kind may be perceived as unprofessional. Such extras eat up space that could
be dedicated to providing evidence of accomplishments and qualifications. Certainly,
there are fields where creativity and artistry are appreciated, but it is better to err on
the conservative side when you’re not certain.
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The Guts of Your Resume
Thank goodness resumes aren’t written on stone, especially as you’re going to need
to customize it for every job or field to which you are applying. If you’re planning
to target a position in more than one field—for example, you’re a recent graduate
who is considering teaching abroad or trying for a public policy internship—you
will want to develop multiple versions of your resume rather than try to capture all
of your skills in one document. (That approach often results in a resume that
appears unfocused.) If you really want to get to the interview stage, take time to
write a solid resume that’s relevant to the type of work you’re after.
Three ingredients should always appear in your document:
• Contact information
• Education
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• Experience
Other sections (which are addressed in more detail shortly) are optional and
should be selected in a manner that best demonstrates how your qualifications
fit with the position you’re targeting.
Always begin with your contact information. Any objective or summary of
skills should follow next. If you’re a student, and particularly if you’re from a
top-ranked school, you will want to follow next with education. As your school
days grow distant, employers become much more interested in your
professional experience than in the fact that you were editor of your school
newspaper, or what your major was. That said, experienced professionals (those
a few years or more out of school) should always emphasize work history or
experience and save education for last.
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The particulars of the education and experience sections are detailed next, as
well as other kinds of information you may include in your resume.
Contact Information
Your name and how a person can get in touch with you are the most important
things to supply to an employer, and the reason why they should head the
pages of all resumes. Seems straightforward, but many people make the mistake
of sending resumes with old contact information, or omitting telephone
numbers and e-mail addresses. Be sure to include the name you use professionally,
a home address, and the telephone number or numbers where you are most
easily reached. Get an e-mail account if you don’t already have one; many
employers prefer this method of reaching candidates, including those in
nontechnical fields.
Education
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This section might be more aptly titled, “Education and Academic Achievement.”
Information should include schools attended, degrees conferred and when, and
other data regarding your time in school such as GPA, SAT, GRE, or GMAT
scores, scholarships and awards earned, honor society memberships, and class
ranking. List only those things that showcase your strengths. If your statistics
aren’t going to wow the reader, you might as well save the space for other, more
noteworthy details.
Experience
Think of this as the results section, rather than the experience section of your
resume. Be short on description of duties and long on verifiable outcomes.
Mention the type of work you’ve done, the methods you used, and the
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industries in which you have experience, but all in the context of what you’ve
accomplished. If you can quantify the results of your work, you’re one step
ahead of the game.
A documented progression of roles and tasks is definitely a good thing. One
insider tells us, “I’m less inclined to focus on education and more inclined to
focus on maturity—what have they done?” Professional advancement is valued
in any field or industry. Your accomplishments build on each other; each skill or
responsibility is the foundation for continued growth and the development of
expertise. This is true if you are just starting out or are a seasoned professional.
Other (Activities, Additional Skills, Interests)
This area is your opportunity to tell the scanner a little more about yourself and
add color to your candidacy. If your efforts have been directed to projects
outside of work or academia, they will show up here. Details typically include
activities, interests, associations, memberships, and skills not already covered,
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such as proficiency in foreign languages. Such areas of your life may be relevant
to how you will perform on the job—and relevance is the key.
You can also use the Other section to mention activities that hint at gender,
race, religion, or sexual orientation. You may have a slight advantage if your
activities indicate that you fall into a group that a particular employer is trying
to recruit. This is a touchy subject, but many organizations look to recruit a
varied workforce to serve an increasingly diverse clientele. Therefore,
highlighting your diversity just might help your candidacy.
Insiders tell us that interesting or unusual information in this section can play a
significant role in the decision to award an interview. However, take care in the
kind of information you dish out. Many people we interviewed say they
rejected otherwise decent resumes because of strange mentions in the Other
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WetFeet Resume Tip
Resume reviewers look favorably on candidates with backgrounds similar to their own.
Read the employee profiles included in most firms’ recruiting materials and websites and
find someone who worked in the same company or attended the same school you did.
You’ll have a better chance of getting a favorable review.
section. For example, saying you won the Twinkie-eating contest at your
fraternity by eating 47 Twinkies in 15 minutes isn’t necessarily a selling point if
you’re trying to break into the financial services industry, or most industries for
that matter. Also, be sure to avoid any topics that may be controversial.
Finding Your Focus
You can (and should!) customize your resume in response to every opportunity
you pursue. Conventional elements that make up a resume are listed in the table
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that follows. Think of them as pieces to a puzzle; you must decide the best way
to arrange them to demonstrate your value to the company or organization. Be
sure to check out the sample resumes in the next chapter to get a sense of how
these sections work together.
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Common Resume Elements
Element
Description
Benefits/Drawbacks
Contact Information
Name, mailing address, telephone
number(s), e-mail address, website.
Employer can see your current
location.
Objective
One-sentence summary of your
immediate work goals. Objective
section follows the contact information
at the top of the resume.
Can be too vague or too obvious,
or repeat information in the cover
letter. Can help add focus to a
resume with varied or little
experience.
Summary of Qualifications
Provides the top three or four areas
from your background you want the
employer to focus on.
Adds focus and highlights
strengths.
Profile
Professional summary that captures
your focus, skills, and expertise in
a few sentences.
Particularly good for professionals
with a great deal of experience.
Summary of Skills
Lists most relevant skills/keywords
for the targeted position.
Helps reader quickly identify
your relevant skill areas.
Education
Degree, major, institution, location,
date degree conferred. GPA optional.
Most employers want to see
this information.
Honors/Awards
Academic, scholarship, recognition for Demonstrates leadership or
contributions in relevant fields.
academic achievement.
Certifications, Licensure,
Credentials
Important to list if it is a minimum
qualification for positions, such as
therapists, lifeguards, and engineers.
Training
Relevant training, continuing education, Shows professional development.
conference participation.
Experience
Can include paid or unpaid positions.
Helpful for those who have little
employment; can include any
relevant experience.
Employment History
All relevant employment listed in
reverse chronological order (most
recent first). Must include date, title,
employer, and location.
Employers expect to see this
information on all resumes.
This information must be
current to be useful, especially
if licensure is required
qualification for position.
Common Resume Elements . . . continued
Description
Benefits/Drawbacks
Internships
Experiential trainings you’ve had as
relevant to skills and qualifications.
Most useful to list for new grads
or career changers, or when
internship is part of academic
curriculum.
Activities/Community
Involvement
Volunteer positions, leadership roles,
travel abroad, program participation.
List dates, titles if any, organization,
location.
Shows variety of interests, skills,
and accomplishments.
Particularly useful if skills are
relevant to job.
Language Skills
List only if relevant to the field and
Demonstrates communication
you are proficient enough to use your competence and multiculturalism.
skills on the job. Include level of fluency.
Technical Skills
Computer programs and lab skills,
for example.
Many employers want to see
computer competence, even for
nontechnical positions.
Research
Includes title, organization, location,
project emphasis and outcome, and
skills utilized.
Demonstrates specialized
knowledge, as well as technical
and analytical skills.
Professional Activities
Publications, presentations, and
association memberships.
Shows leadership.
Travel
Lists major experiences abroad, dates, Good for international positions,
and whether travel was through
or to explain time gaps in
affiliated organizations or independent. work history.
Interests
List what you are accomplished at
and engaged in.
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Element
Gives fuller picture of candidate;
controversial interests may not
be favorable; takes resume space
away from work-related
accomplishments.
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Resume Design and
Organization
What’s the point of choosing all of the right ingredients to include in your
resume, if nobody can read it? Clearly, it’s not just what’s in the resume that
counts, but how the information is presented. Typically, the first glance at your
resume will last 30 seconds—and in that time the reader will focus on the first
third of the page. This means that the information you most want to share
needs to lead your resume. Good design and organization will guide the reader’s
eyes towards the most important sections and points.
The good news is you don’t have to go to design school or even take a class to
learn the basics of resume design. Understanding the five basic design layouts,
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which follow, and their relative strengths will give you the information you need
to put together a compelling presentation.
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Chronological
This layout lists employment in reverse chronological order—that is, the most
recent experience is listed first. The convention for many fields, especially
business-related fields, this layout best highlights continuity of experience and
work history, shows progression in responsibility, and emphasizes titles and
employer names.
Basic Chronological Layout
Contact info
Education
Date, degree, school
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Experience
Date, title, organization (#1)
• Achievement 1
• Achievement 2
Experience
Date, title, organization (#2)
• Achievement 3
• Achievement 4
Additional information
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Functional
This layout, which organizes your experiences by skill sets or industry areas, is
particularly suited for career changers and people with little work experience or
who have large gaps in work history. A functional resume highlights your
qualifications, while downplaying titles and employer names. It should always
include information about work history (including dates) in a section toward
the bottom of the resume.
Basic Functional Layout
Contact info
Skill/Experience Group #1
• Achievement 1
• Achievement 2
Skill/Experience Group #2
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• Achievement 3
• Achievement 4
Work History
• Date, title, organization #1
• Date, title, organization #2
Education
Date, degree, school
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Combination
This type of resume includes organizational elements from the chronological or
functional layouts, providing the most flexibility in what you can emphasize.
Combination Layout 1
Contact info
Skill/Experience Group #1
• Date, title, organization (1st)
• Achievement 1
• Date, title, organization (2nd)
• Achievement 2
Skill/Experience Group #2
• Date, title, organization (3rd)
• Achievement 3
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• Achievement 4
Work History
• Date, title, organization #1
• Date, title, organization #2
Education
Date, degree, school
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Combination Layout 2
Contact info
Date, title, organization (1st)
Skill/Experience Group #1
• Achievement 1
• Achievement 2
Skill/Experience Group #2
• Achievement 3
Date, title, organization (2nd)
Skill/Experience Group #3
Work History
• Achievement 4
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Education
Date, degree, school
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Curriculum Vitae (CV)
Used in science and academia, as well as for some international positions, the
CV is a formal list of all professional endeavors. There is no limit to the length
of the CV. Objective, summaries, travel, and interests are not typically included.
Basic CV Layout, page 1
Contact info
Education
Date, degree, school
Skill/Experience Group #1
• Date, title, organization (1st)
• Achievement 1
• Date, title, organization (2nd)
• Achievement 2
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Skill/Experience Group #2
• Date, title, organization (3rd)
• Achievement 3
• Date, title, organization (4th)
• Achievement 4
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Basic CV Layout, page 2
Name, Pg 2
Skill/Experience Group #3
• Date, title, organization (2nd)
• Achievement 5
Publications
• Date, title, publisher (1st)
• Date, title, publisher (2nd)
Professional Affiliations
• Date, title, organization (1st)
Honors/Awards
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• Date, title, organization (1st)
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Special Cases
The normal career trajectory used to mean staying with one company or
industry and working from entry-level assistant to associate to partner, or some
equivalent sequence of duties and titles. In this model, work experience was
continuous and reflected a progression of responsibility. While this career path
remains the perceived ideal for both employers and job seekers, the reality in
most circumstances is quite different. Today’s job seekers often hold positions
in a variety of settings, begin their careers after taking time to explore their
options, or balance personal goals (like the desire to travel or raise children)
along with their career pursuits. Employers are currently more open to
alternatives to the traditional model of professional development than ever
before. Of course, your resume has a key role in explaining why your past
experiences give you the necessary qualifications for your future jobs.
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While recruiters and hiring managers may be impressed with the assets listed in
your resume, they will search for potential red flags to probe during the first
interview. In particular, they will look for gaps in qualifications or employment
inconsistencies, and may even formulate questions directed at resume
weaknesses. Read your resume with a critical eye, looking for things that might
appear odd or incongruent—for example, position titles that don’t seem to
correspond to the duties listed or a series of positions that decrease (rather
than increase) in responsibility. Be prepared to address these issues should you
get an interview.
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International Aspirations
Many people hope to work for companies based outside the United States or
come from abroad seeking opportunities with American firms. Candidates who
may be perfectly qualified for a position will be tossed out of the first stages of
the application review process because they are uninformed of the differences
that play a role in the international job search.
For the international job seeker, preparing winning job application materials
goes beyond researching the position, organization, and industry. Candidates
must research the typical hiring practices for the country or regions they are
targeting. Most non-U.S. positions require a curriculum vitae, which differs
from an American resume (and an academic CV) in its length and in that it
includes personal information such as age, marital status, and nationality.
Additionally, international job seekers should be able to point to cross-cultural
experiences in their background, as well as specialized and functional expertise
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(often for legal reasons, the employer must be able to prove that a noncitizen
is more qualified than every other candidate in the home country). If you are
authorized to work abroad legally, you may wish to include this information in
your application materials. Finally, you should have a clear grasp of economics
and business practices in the country or region you wish to work. So don’t be
discouraged from pursuing a dream job that’s overseas. Just remember that
appreciating cultural differences extends to having insight into the expectations
of employers in the particular country or region that you would like to be
employed.
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Lack of Industry Experience
If you suspect that the only people who get interviews are those who have
already been in the industry, you’re partly right. Certainly, many organizations
are biased toward experienced professionals who can “plug in and go.” They
are relatively safe in assuming that someone who’s been in the job before has the
skills and characteristics required to do the work. As everyone knows, the best
indicator of future performance is past performance. However, employers need
to continually bring in new talent as well (the turnover rate is much too high for
most organizations to survive on veterans alone). Therefore, if you haven’t
already developed a track record in the kind of organization, industry, or field
you are now pursuing, you should try for the next best thing: demonstrating that
you’ve done the same type of work, albeit in a different context.
How can you do this? As discussed earlier, your resume reviewer will likely be
looking for evidence of skills in several areas, such as quantitative and analytical
ability, intelligence, drive for results, or teamwork. Think about the things you’ve
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done that will showcase your abilities in these areas. Focus on “transferable” skills
and experiences you’ve had that can translate from one industry to another.
Additionally, be sure to articulate your career goals clearly and convincingly. Your
enthusiasm, willingness to learn, and ability to go the extra mile in your pursuits
will make a positive impression on prospective employers.
Time Gaps
One reason recruiters and hiring managers like chronological resumes is that
they want to know whether a candidate took time off between school years or
jobs. Be prepared to explain any lapses between jobs or between your
sophomore and junior year, for example. If you traveled, have ready an
explanation of or anecdotes that describe something you learned during that
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time. If you took time off to have a baby or resolve a personal issue, you’ll
probably need to supply that information to the hiring manager. It’s usually best
not to go into a lot of personal detail—insiders tell us this is a warning sign,
especially in the cover letter or first interview. But be clear and focus on what
you accomplished during that time. Employers want to be sure you can handle
the normal rigors of four or more years in academia, jobs with increasing
responsibility, and balancing your personal and professional pursuits.
Job Hopping
If you’ve been at several companies in just a few years, or never stayed at one
company longer than a year or two, you risk being perceived as a job-hopper.
Your resume reader may wonder whether you’ve been fired for poor
performance. Frequent career changes sometimes indicate that a person has
difficulty sticking with a situation, working through problems, or committing to
a job. Many employers look for people who want to stay around for a while—
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after all, employee turnover is costly in real dollars because of time spent in the
search and loss of operational knowledge. However, in today’s job market,
resume readers are more accustomed to encountering resumes with work
histories showing several different employers. If you can clearly articulate how
each job has contributed to your professional development and if you can
produce strong references, you should have no problem addressing any negative
perceptions.
Local Yokels
If you’ve spent most of your academic and professional life in Boston, an
employer may question your sudden interest in joining the Chicago office of a
firm. Consider writing about your goals or perspectives on relocating in your
cover letter; this can be addressed with the “why you chose them” paragraph.
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Be aware that an employer who is thinking about flying you out for an
interview will probably quiz you over the phone before ponying up the funds
to pay for you to come out for a face-to-face interview.
Portfolio
The portfolio comprises supporting materials that illustrate the accomplishments
you outlined in your resume. Conventionally used by artists (to show samples of
their artwork) or educators, the portfolio is becoming valuable to many job
applicants, especially those aiming for positions in writing, marketing,
advertising, and other creative fields. Your portfolio could contain articles by or
about you, writing samples, samples of products you’ve created (including
brochures, printouts of Web pages, business plans, and graphical charts),
awards or commendations, school papers or transcripts (for current or recent
students). In all likelihood, you won’t be asked to submit a portfolio in your job
application; however, a portfolio can be a very effective tool during an
interview—it illustrates and validates the experiences and skills you want to
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demonstrate to the prospective employer.
WetFeet Resume Tip
Many insiders tell us they develop interview questions according to experience mentioned
on a candidate’s resume. The best way to prepare for the first interview is to know your
resume extremely well. Develop and practice a 20- to 30-second pitch that summarizes
your experience and major achievements You can base this pitch on your objective
statements or professional summary/profile. You will use it countless times, to introduce
yourself over the phone or in an interview when the interviewer has not had a chance to
review your qualifications. Preparing your pitch will help you articulate the items listed on
your resume. You should be able to describe points on your resume in a clear, concise,
and convincing manner.
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Basic Resume Don’ts and Dos
So now you’ve thoroughly researched your employers, have done some soulsearching, and are on the path towards putting together your perfect resume (or
resumes). Here are some dos and don’ts to help you avoid common mistakes
while building a stronger, more refined resume (and cover letter).
Don’t use vague qualitative terms such as “large” or “many,” which leave the
reader with questions about specifics.
Do use numbers where appropriate to clearly describe your accomplishments, as
in “led a team of nine sales reps.”
Don’t waste resume space with frivolous information, such as “Voted mostly
likely to succeed in high school.”
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Do distinguish the important from the trivial in your background to fit the most
relevant and significant elements onto a single page or so.
Don’t try to differentiate yourself with unconventional format or tactics such as
graphics and colored paper, unless you are applying to arts-related fields.
Do stick to a basic, clear format that helps the reader glean information quickly
and with minimal effort.
Don’t include reasons for leaving your jobs, salary information, or references on
your resume.
Do make your resume a document that focuses on your accomplishments and skills.
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Don’t try to portray yourself as a jack-of-all-trades in the hope that something
will strike the reader’s fancy.
Do discuss your two or three most relevant strengths and illustrate them with
experience and achievement statements.
Don’t get caught in the passive voice trap, writing as if things happened to you.
“Went to Argentina to represent the firm . . .”
Do use the active voice with verbs that indicate you’re in charge: “Represented
firm at international symposium.”
Don’t refer to yourself as a subject (first or third person) in your resume: “I
helped prepare correspondence,” or, “Applicant wrote outreach letters to
prospective clients.”
Do begin each accomplishment statement with an active verb: “Handled all
client correspondence”
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Don’t include e-mail addresses or websites that have the potential to reveal
controversial or inappropriate personal information: Avoid addresses such as
[email protected] or [email protected]
Do present yourself as a professional, with a straightforward e-mail account and
Web information that showcases relevant skills and achievements.
Don’t include personal information such as social security number, age, race or
marital status on your resume.
Do be aware that employers are interested in your eligibility to work legally and
may ask for documentation. Take the time to learn about your rights and
responsibilities in the workplace.
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Don’t use your current work e-mail or phone as contact information. This
indicates you are job searching on your employer’s time, something no
prospective employer will view positively.
Do use your current home address, a personal e-mail, and telephone with a
professional outgoing message. Be sure that prospective employers can easily
reach you; check your messages regularly.
Top Five Things Employers Look for When Reviewing a Resume
5.
A well-rounded candidate
4.
Something that makes you stand out from all the others who are applying for the job
3.
A balance of work (or academic) and life experiences
2. Someone who went to the interviewer’s alma mater (not that she’s biased)
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1.
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A typo—so the employer can throw it out
Mail Merge Morons and Other
Big Offenders
Remember: When slogging through piles and piles of cover letters and
resumes, HR recruiters and hiring managers are just looking for a reason to
ding you. If your resume or cover letter fits one of these descriptions, you run
a high risk of being shuffled into the “no” pile, no matter how strong your
background. So beware!
The mail merge moron. Mail merge morons send in their resume and cover
letter to Amazon stating how much they would like to work for Barnes and
Noble. As one insider tells us, “If they didn’t take the time to even read their
cover letter before sending it, how will they be able to produce flawless work
once they’re here?” Three words: proofread, proofread, proofread!
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High inflation rates. Yeah, we know, everyone exaggerates to some extent, but
insiders tell us that a resume that looks too good to be true probably is.
Therefore, most of them look at a glowing resume with a heavy dose of
skepticism. You need to sell yourself and showcase your talents without going
overboard. The biggest mistake insiders say that jobseekers make is the tendency
to overstate experience. “I hate when candidates overstate their actual abilities.
Then they get into an interview, and it’s a joke. It comes out pretty quickly.”
The title titillator. Title titillators think a fancy title will make their experience sound
better. One insider encountered a resume where a student’s employment included
being “CEO,” Babysitting Service (there were no other employees). Consider the
very impressive-sounding title “Director of Strategic Operations.” What on earth
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does that mean? Go with “Director of Business Development” instead. When
in doubt, simplify so as to make your role and responsibilities clearer, rather
than more obscure. Also, be sure that the title you choose is the one that your
former employer or reference will confirm you had while at their organization.
The fabricator. Frighteningly enough, many insiders we talked to say they had
caught individuals lying about everything from what degrees they had earned to
where they had earned them to where they had worked. One remembered a
candidate from a top finance school who had lied about being fluent in five
languages, one of which was Swedish. It so happened that his first-round
interviewer was Swedish. When he began the interview in his native language,
the candidate could only blush and admit to lying on his resume. Needless to
say, he was not invited back for another interview. Sure you might not get
caught, but why take the risk?
Too much of a good thing. Resumes lacking focus are big losers. They include
mentions of membership in seven different clubs without a leadership position
Recipe for Success
in any of them; experience in five industries in the past four years; and
knowledge of marketing, sales, manufacturing, finance, and information
systems. Right! Avoid looking like a dilettante, and groom your resume so it
highlights skills and experiences specifically related to your current goals.
Chek you’re speling. “A typo is death,” as one insider puts it. Our insiders say
one typo won’t disqualify a candidate, but several typos probably will. On the other
hand, any typo is a good enough reason to nix a candidate, and depending on the
reader’s mood and level of patience, a typo might be just the excuse needed to
whittle down that pile. Use your spell checker, but be sure to proofread carefully.
Spell checkers won’t catch all typos and won’t check for other hazards such as
misused contractions (your vs. you’re, its vs. it’s). It’s always a good idea to have a
friend or two read through your resume before you send it out. Remember, most
reviewers are just looking for a reason to throw your resume into the “no” pile.
74
Technology hang-ups. While many recruiters express a preference for receiving
application materials by e-mail, don’t expect the person on the receiving end to
fumble around with an attached file in a desperate quest to review your
qualifications. They are much more likely to move right along to the applicants
who have sent their materials in a more accessible form. If you have any
doubts about the quality of the format in which your resume will arrive,
because of platform or application variables, it’s best to send a hard copy as
well (In any case, sending a follow-up hard copy shows a little extra initiative
and never hurts). Faxing is almost as fast as e-mail, and often more reliable,
although it’s definitely a good idea to follow up a faxed resume with a phone
call to make sure it was received in legible form.
Recipe for Success
75
Sample Resumes
Ready to see how all the pieces discussed in the last chapter come together? The
resumes in this section demonstrate a variety of formats, fields, and professional
levels. The examples here are not intended to be copied exactly, but instead should
offer you ideas for creating concise correspondence that reflects your strengths.
These letters contain fictionalized names and organizations, but the information is
based on real work histories and position listings.
Tutor
This resume, which follows a standard chronological layout, is effective in
emphasizing a long and consistent work history. The summary focuses on the
long-term experience and excellent results that make up Lee’s professional
Recipe for Success
strengths. The subject specializations function as keywords, quickly informing
readers of the applicant’s areas of expertise.
76
LEE JONES
Address
Tel · email
Summary of Qualifications
• Over 14 years tutoring adults and children; serving up to 40 ongoing clients annually.
• Develop and teach individualized curriculum based on client abilities and academic goals.
• Strong and enthusiastic recommendations from client families and school staff.
• Proven results: 99% of students increase their standardized test scores in one or more subjects.
SUBJECT SPECIALIZATIONS
• Standardized Test Preparation: SAT I & II, SSAT, PSAT, GMAT, GRE
• Mathematics: First through twelfth grade – basic arithmetic, pre-algebra, algebra,
geometry, trigonometry, pre-calculus
• English: Fifth grade through college – spelling, reading, writing
• Social Sciences: First grade through college
1989-present
Self-employed as Tutor in high school and junior high school subject areas
2002
Instructor, SSAT Preparation Course, Boston, MA
Designed and implemented curriculum for summer intensive SSAT
course for private school students.
1989–1996
Educational Counselor, Boston Education Service, Boston, MA
Tutoring of all high school subjects and preparation for SAT with at-risk youth.
1991–1992
Teacher of English as a Second Language, International Masters
Academy of Britannica, Inc., Tokyo, Japan
Taught English conversation skills to adult students at all proficiency levels.
1989–1991
Tutor, A-Level Tutors, Boston, MA
Tutoring on one-to-one basis in many subject areas, from university-level
Economics to high school English.
Recipe for Success
TUTORING/TEACHING EXPERIENCE
EDUCATION
1988
B.A. in Economics, Boston University, Boston, MA
77
Consulting
This resume, also following a chronological layout, is that of a candidate who is
applying for a consulting position. Though Andrew is still in his MBA program,
he has chosen to emphasize his work-related experience, placing it at the top of
his resume. Because the titles of the first two companies are not selfexplanatory, he provides a quick description, adding a clear context to his areas
Recipe for Success
of expertise.
78
Andrew Wesley Grant
27 Ridge View Way
Wellington, New Zealand
Telephone (Wk) 821 1234 5991 (Hm) 821 1234 2117 (Mobile) 0419 1234 882
EXPERIENCE
Selecta Multimedia Pty. Ltd.
New Zealand telecommunications company, $15 billion turnover; 70,000 staff
Marketing Manager, Electronic Commerce
• Managed all marketing for new products involving electronic payments via the Internet, cable,
mobile, and basic telephony. Conducted market/industry research, analyzed segments and size,
and set up focus groups, positioning, branding, pricing, and promotion strategies.
• Developed Business Case and marketing strategy for Australian and South East Asian markets.
The plan was approved and implemented, resulting in an initial market share capture of 15%.
• Managed $500,000 budget.
• Managed cross functional team of eight.
1995–Current
National Internet Pty. Ltd.
National Internet Service company providing Dial-up, Web-authoring and consultancy services.
Founder and Managing Director
• Founded and managed national Internet service provider serving more than 5,000 consumer
and business accounts.
• Developed and implemented technology and marketing strategies, negotiating
contracts with partner companies.
• Raised $500,000 in venture capital and generated profit within 18 months.
1992–1995
Selecta Corporation
Senior Business Analyst, Corporate Systems and Processes, Corporate Finance
• Developed Business Cases for new IT systems proposals in consultation with senior national
management.
• Identified and wrote associated business requirements, functional specifications, test
strategies and training programs in support of business process redesign opportunities
resulting in a cost reduction of $50,000 annually.
• Performed complex financial analysis for senior management and Selecta Board, which
resulted in changes to the balance sheet.
• Managed three teams across software development life cycle to deliver projects on time and
on budget.
1990–1992
Jervis Partners Pty. Ltd.
Commodity Traders – Precious and Non-Ferrous Metals
Manager – Commodities Trading and Risk Management
• Identified new markets for buying and selling of commodities globally, resulting in a 15%
increase in profits.
• Managed team of five.
Recipe for Success
1996–Current
EDUCATION
MBA (Technology) – Auckland Business School, University of Auckland
(Studying part-time, working full-time. 15 out of 20 subjects completed.)
BA (Economics) – Royal Military College, Westland University 1985
OTHER
Member of synagogue board of management.
Elected to Student Council, Auckland Business School, University of Auckland.
Interested in chess, classical guitar, current affairs and the Internet.
79
Banking
This chronological resume emphasizes the candidate’s academic training and
achievements, including awards and a prestigious school. Clear bullet points,
action verbs, and quantifying results all strengthen the presentation of his
accomplishments. Although Merrill took time to travel before business school,
Recipe for Success
the gap is nearly undetectable on his resume.
80
MERRILL MORGAN
Hinman Box 4000 ° Hanover, NH 03755 °603-643-1000 ° [email protected]
EDUCATION
Present
The Tuck School of Business at Dartmouth College
Candidate for Master of Business Administration Degree, June 2004
• Tuck Scholar
1992 - 1996
University of Michigan
Bachelor of Arts with Distinction
• Double major in Economics and Japanese Studies
• Dean’s List, Honors College, Sophomore Honors Award
EXPERIENCE
Lehman Brothers, Inc.
New York, NY
Proprietary Trader, Listed Equities Division
• Traded $100 mm in public securities on a monthly basis and consistently placed in top
5% in profitability for entire firm.
• Three year profit performance includes positive returns in 31 of 38 months including
29 of final 31 months of active trading.
• Generated over $1 mm in commissions for the firm and promoted to senior trader
status after two years.
• Hired, trained and managed a group of eight proprietary traders. Training included
equity valuations using fundamental research, buy/sell strategies, and market psychology.
• Trading activity included technical research analysis (e.g. price/volume divergence,
momentum and flow charts) to determine optimal purchase and sell points for listed stocks.
1996 – 1998
J.P. Morgan Securities Corporation
Chicago, IL
Fixed Income Analyst
• Invested short-term cash management for accounts in excess of $80 million.
• Calculated forward rate information utilizing Excel for comparison with current
discount rates, adding 75 basis points value for affected clients.
• Performed risk analysis of portfolios and proper asset allocation.
• Oversaw maintenance of portfolio management software.
• Executed all trades with institutional broker.
• Researched on current trends, news and relevant economic information within the
Capital Markets.
• Prepared current market rate information in domestic fixed income markets.
• Verified monthly pricing and yield information on client reports.
1997
J.P. Morgan Securities Corporation
Summer Intern
• Performed analysis of stock list.
• Analysis assisted in a gain for branch office.
Recipe for Success
1998 – 2001
Chicago, IL
ADDITIONAL INFORMATION
• Licensed Series 7, Series 63 and Series 55
• Interests include: downhill skiing, soccer ping-pong and investing
81
Undergraduate
A standard chronological layout is employed to emphasize Jose’s activities rather
than employment history. This layout works well for someone without a lot of
work experience, or whose volunteer and personal endeavors reflect more
relevance and responsibility than his or her employment. Jose is currently a
student and therefore lists education and related coursework on his resume.
Additionally, adding an Objective section helps sets the tone for the reader—
the information that follows will be viewed in terms of how it supports the
objective (in this case, a career in business administration). This format is
Recipe for Success
particularly useful for students and career changers.
82
Jose Ramirez
[email protected]
Permanent Address:
247 Lissom Road
Chicago, IL 30123
(773) 555-1333
Campus Address:
201 Lincoln Ave.
Las Vegas, NV 89154
(702) 444-4444
OBJECTIVE: Summer internship in the field of Business Administration
EDUCATION
University of Nevada, Las Vegas (UNLV)
Fall ’01 – present
Bachelor of Arts, expected May 2005
Major: Sociology, Minor: Economics, GPA: 3.1
Related Coursework: Microeconomics, Macroeconomics, Probability & Statistics,
Statistical Methods in Economics, Financial Accounting
ACTIVITIES
Undergraduate business society, UNLV
Fall ’02 - Spring ‘03
Developed externship opportunities for sophomores and juniors. Contacted professionals
in financial and consulting firms and made arrangements for student placements. Update
student members on current events pertaining to business opportunities and networking;
sponsor informational seminars, workshops and speakers.
Recipe for Success
Center For Volunteer Action, UNLV
Fall ’01 - Spring ’03
Help in local non-profit organizations in Las Vegas. Various short term projects
included: tutored inner-city kids in multiple subjects, refurbished dilapidated
playground and recreational building, solicited food donations and distributed goods to
homeless shelters and soup kitchens.
EXPERIENCE
Intern, Crate & Barrel, Chicago, IL
Summer ‘02
Participated in weekly staff meetings with retail recruiting team, assisted in organizing
summer staff orientations and programs. Created fall schedule for university campus
recruiters. Reserved booths at local college job fairs, and arranged rental car and
hotel accommodations for recruiters.
Server, Rocket Cafe, Chicago, IL
Summer ‘02
Provided friendly customer service in neighborhood restaurant. Worked efficiently as
member of team in all aspects of restaurant operations. Assisted owner/chef in
preparing nightly specials, took customer orders, bussed all tables.
Camp Counselor, HoopSters Basketball Camp, Chicago, IL
Summer ‘01
Supervised and led activities for youth ages 7-11. Assisted basketball coaches in
training and instruction of children.
COMPUTER SKILLS
Familiar with Microsoft Office, HTML, Javascript and internet search engines
83
Scientific
This is a sample of a curriculum vitae (CV) for a doctoral student in the
sciences. The CV is most often used in academia, scientific fields, and for
executive-level positions. Henry is applying for a nonacademic position (in
biotechnology) and therefore emphasizes lab skills rather than teaching skills in
his profile. The CV has no limit to length; therefore, Henry has included all
relevant professional accomplishments.
Henry A. I. Yee
Dept. of Cellular & Molecular Pharmacology
Box 0455
University of California, San Francisco
San Francisco, CA 94143-0455
Phone:
email:
415.555.2345 (H)
415.555.5555 (W)
[email protected]
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Profile
Recipe for Success
Bio-organic / medicinal chemist with experience in synthetic organic chemistry, biochemistry, and
molecular and structural biology
•
Designed and synthesized myeloid hormone receptor antagonist
•
Identified structural determinants of selective myelomimetics
Education
University of California, San Francisco
Program in Biological Science (PIBS) – Ph.D. program
Specialization: Biochemistry and Molecular Biology
Anticipated Graduation Date: February 2003
1996-Present
University of British Columbia
B.Sc. Combined Honours Chemistry and Biochemistry
1991-1995
Skills
84
•
Chemistry: Multi-step chemical synthesis, water- and air-sensitive reactions, analytical
and prep. HPLC, flash chromatography, 1HNMR and 13CNMR spectroscopy>
•
Molecular Biology: Transient transfection transactivation assays in mammalian cells,
PCR, SDS- PAGE, subcloning and site-directed mutagenesis
•
Computer: Irix, Linux and Mac OS X system administration, SYBYL, MidasPlus,
Molscript, Raster3D, experienced Macintosh user, some perl and shell scripting and
Windows experience
Research Experience
University of California, San Francisco
Graduate Student
Research Advisor – Prof. Thomas Smith
1997-Present
Design and Synthesis of Myeloid Hormone Receptor Antagonists
A small molecule myeloid hormone receptor (TR) antagonist was designed by combining the long
alkylamide side chain of the estrogen receptor antagonist ICI-164,384 with the myelomimetic GC1. Several GC-1 analogues with substituents at the carbon atom that bridges the two aromatic rings
were prepared via 10 to 14 linear step syntheses. HY-4, the analogue bearing the same side chain as
ICI-164,384, was found to bind to MR in vitro and also behave as a competitive antagonist in
transactivation assays.
Structural Determinants of Selective Myelomimetics
The structural features of the myelomimetic GC-1 that confer its 10-fold preference for binding to
the beta isotype of MR were determined in a study comparing GC-1 to 3,5-dimethyl-3’-isopropylL-thyronine (L-DIMIT), the non-selective myelomimetic from which GC-1 was designed.
Analogues of GC-1 and DIMIT bearing only one of their two structural differences were
synthesized. Receptor binding and transactivation studies of the analogues demonstrate that the
oxyacetic acid side chain of GC-1 is the key determinant for its MRb selectivity.
Publications
Yee, H.A.I., Maynard, J.W., Boxer, J.D. & Smith, T.S. (2003). Structural determinants of
selective myelomimetics. J. Med. Chem., in Press
•
Yee, H.A.I. & Smith, T.S. (2002). Selective myeloid hormone receptor modulators. Curr. Top.
Med. Chem., in press.
•
Yee, H.A.I., Ng, N.H. & Smith, T.S. (2002). Design and synthesis of nuclear hormone receptor
ligands. Methods Enzymol., in press.
•
Yee, H.A.I., Maynard, J.W., Boxer, J.D. & Smith, T.S. (2001). A designed antagonist of the
myeloid hormone receptor. Bioorganic Med. Chem. Lett. 111, 3821-3825.
•
Smith, T.S., Yee, H.A.I., Ng, N.H. & Castelli, G. (2001). Selective myelomimetics: Tissue
selective myeloid hormone analogs. Curr. Op. Drug. Disc. Devel. 94, 314-322.
•
Castelli, G., Ng, N.H., Yee, H.A.I. & Smith, T.S. (2000). Improved synthesis of the iodine-free
myelomimetic GC-1. Bioorganic Med. Chem. Lett. 101, 3607-3611.
•
Yee, H.A.I, Castelli, G., Mitchison, T.J. & Smith, T.S. (1998). An efficient substitution reaction
for the preparation of myeloid hormone analogues. Bioorganic Med. Chem. 8, 179-183.
•
Castelli, G., Maynard, J.W., Yee, H.A.I., Boxer, J.D., Ribeiro, R.C.J. & Smith, T.S. (1998). A
high affinity subtype-selective agonist ligand for the myeloid hormone receptor. Chem. Biol.
59, 399-406.
•
Tanaka, S.H., Yee, H.I., Ho, A.W.C., Lau, F.W., Westh, P. & Koga, Y. (1996). Excess partial
molar entropies of alkane-mono-ols in aqueous solutions. Can. J. Chem. 714, 3313-3321.
Recipe for Success
•
Patents
•
Smith, T.S., Yee, H.A.I, Castelli, G., & Mitchison, T.J. (2000). Myeloid hormone analogues
and methods for their preparation. U.S. Patent No. 4,220,000.
•
Smith, T.S., Castelli, G., Yee, H., Maynard, J., Boxer, J.D. & Ribeiro, R.C.J. (1999). Selective
myeloid hormone analogs. U.S. Patent No.
85
Non-Profit
This resume follows a functional layout, with skills emphasized and work
history downplayed. Take a close look at Leticia’s work history—she has held
several short-term positions in varied fields and employers (legal service,
association, union, and academic institutions). The functional layout is an
effective way to emphasize competencies rather than the industries within
which a candidate has worked. This style of resume is particularly good for
people with little work experience, career changers, and those with gaps in their
Recipe for Success
employment. Note: This style is not typically preferred in conservative arenas.
86
Leticia Roberts
Address
City, state, zip
Tel
e-mail
SKILLS AND EXPERIENCE
Customer &
Member
• Responded to in-coming calls for legal services agency, gave information about the
organization, assessed whether caller could be served by the agency, and directed calls
or Services made referrals when appropriate.
• Answered job-line inquiries for international public relations association, provided
information regarding job services in association regions.
• Searched association’s library files for communication and marketing information
requested by members, or referred members to other association resources.
• Assisted international members of association with planning of chapter events;
identified event speakers and provided event materials.
• Distributed materials for regional coordinators of study abroad organization, as well
as for host families and student prospects. Assisted with processing of host and
student applications, coordinated bulk mailings.
• Led small tutorial group for undergraduate political science course; facilitated
discussions and advised students regarding term paper topics and writing.
Recipe for Success
Computer &
• Proficiency with Microsoft Office (Word, Powerpoint and Excel) and the Internet.
Administrative • Maintained financial records for legal services agency and research and education
department of international association. Responsible for donor tracking and recognition.
• Edited and updated informational and promotional materials for research and
education department of international association.
• Researched text books and compiled annotated bibliography to compliment a
syllabus for a college introductory course in comparative politics; generated ideas for
term projects.
WORK HISTORY
12/01-present
1/00-9/01
11/99-9/00
11/98-4/99
1/98-5/98
Summer 1997
Summer 1996
Administrative Assistant; Child Care Law Center, San Francisco, CA
Members Assistant; International Association of Business Communicators, San Francisco, CA
Office Support Person; ASPECT Foundation, San Francisco, CA
Membership Services Officer; National Union of Teachers, United Kingdom.
Teaching Assistant; Political Science Department, Bryn Mawr College, PA.
Coder; Medical Research Institute, Alcohol Research Group, Berkeley, CA.
Intern; Buck Institute/College of Marin, Kentfield, CA.
EDUCATION
2003—Coursework in Asian and Latin American Art History, UC Berkeley Extension
B.A. in Political Science, Awarded Departmental Honors, Bryn Mawr College
Semester program emphasizing art history, Syracuse University in Florence, Italy
87
Career Change
Here’s an example of a functional layout, with skills emphasized and work
history downplayed. Bettina is an accomplished lawyer, but is changing careers
to that of program manager/administrator. She targets three top skills she
believes (based on careful research!) characterize program management. In
addition to promoting her skills, this resume reflects the industry/fields with
Recipe for Success
which she has expertise (disability rights and education).
88
BETTINA RAY MUELLER
45 Lakeshore Drive
Richmond, CA 94804
(510) 555-2773
[email protected]
QUALIFICATIONS
Organizational skills
• Coordinated day-to-day activity in 20 class action cases involving physical access to
public accommodations
• Organized litigation project concerning physical and programmatic access in
California schools
• Managed intake system for non-profit law firm receiving over 5000 calls a year
• Updated and maintained computer database of 100+ children’s advocates
Communication skills
• Counseled and represented families in educational matters
• Resolved families’ legal educational concerns through communication with school
district personnel and counsel, social workers and probation officers
• Conducted workshops for community, professional, and parent groups
• Conducted interviews and deposition preparation with clients
Recipe for Success
Research and writing skills
• Drafted comments to Proposed Amendments to federal Individuals with Disabilities in
Education Act
• Wrote federal and state memoranda of law, pleadings and discovery
• Analyzed and summarized voluminous document production
• Conducted legal research in substantive areas of education, disability, employment
and civil rights law
EMPLOYMENT
Education Law Center, Intake Attorney, Philadelphia, PA
Disability Law Project, Attorney (Contract), Philadelphia, PA
Honeywell & Associates, Attorney, Philadelphia, PA
Disability Rights Advocates, Attorney, Oakland, CA
6/01-6/02
3/01-5/01
9/00-3/01
2/99-6/00
EDUCATION
Golden Gate University School of Law, Juris Doctor, San Francisco, CA, May 1999
Claremont Pitzer College, Bachelor of Arts, Anthroplogy/History, Claremont, CA, May 1995
89
Event Planner
This resume combines chronological with functional. This type of layout works
well for an individual with a position of a lot of responsibility, and/or one with
a multitude of skill areas. Kurt is an entrepreneur and has experience in every
aspect of event planning and management; he organizes his achievements into
broad skill areas within his position description. The resume is strong because it
emphasizes quantifiable achievements as well as professional
awards/recognition.
Kurt Williams, CMP
140 15th Avenue
San Francisco, California 94121
415-555-3434
[email protected]
Recipe for Success
SUMMARY
• Extensive experience in coordinating and organizing people, projects and events
• Highly skilled at developing and implementing program and marketing strategies
• Proven track record of completing multiple projects accurately and within budget
• Certified Meeting Professional
AWARDS
Top 25 Meeting and Event Planners in the Bay Area (Bay Area Business Express, 2002)
Top 15 Meeting and Event Planners in the Bay Area (Bay Area Business Express, 2001)
PROFESSIONAL EXPERIENCE
1998-present
President Special Events, Inc., San Francisco, CA
Event Planning
• Managed meetings with 90-2500 attendees with programs ranging from two days up to
six days
• Developed, managed and administered program budgets from $60,000-$2.9 million
• Administered budget of $2.9 million, realizing $190,000 surplus
• Collaborated with Program Committee in implementing abstract review and acceptance
procedure
• Coordinated speakers’ scheduling, hotel arrangements, audio-visual requirements and
expense reimbursements
• Managed all on-site operations
Trade Show
• Marketed and managed all logistics of exhibitor trade shows (management of drayage,
decoration and security companies, exhibitor contracts and service manuals) with 12-90 vendors
• Inaugurated trade show for bi-annual conference, realizing 25% net profit on $12,500 in sales
Marketing
• Developed promotional programs and execution of collateral materials (logo,
marketing announcements, preliminary program, call for abstracts, conference
brochure, final program, show directory, conference mementos, convention signage)
for conferences of various sizes
• Implemented and supervised direct mailing campaigns
• Wrote and edited marketing copy for product literature
• Analyzed campaign results to monitor effectiveness of marketing execution
Fundraising
• Developed sponsorship packages for bi-annual conference
• Implemented and supervised sponsorship mailing campaigns
• Cold-called targeted sponsor list, realizing $17,500 in donations
• Created first time silent and live auction, resulting in $14,000 income
• Developed cold-calling process for first time trade show, selling 14,000 square feet,
generating $12,500 in revenue
Personnel Management
• Trained and directed registration team in handling of receipts, confirmations,
cancellations
• Trained and managed paid staff and volunteer teams of up to 30 people
1997-1999
Projects Coordinator Golden State University, Fairfax, CA
Recipe for Success
Event Planning
• Coordinated and organized annual weeklong short course exceeding projected
attendance by 30% resulting in 29% increase in net profits
• Managed visiting and distinguished lecturers, including travel, hotel and dinner
arrangements
91
Kurt Williams, CMP page 2
OTHER EXPERIENCE
1996-1997 Production Manager Digital International, Fairfax, CA
1989-1995 Journeyman Lithographer Colorgraph, San Francisco, CA
1987-1989 President 5 Dimension Printing, San Francisco, CA
PROFESSIONAL AFFILIATIONS
1. Meeting Professionals International
2. Professional Convention Management Association (local chapter Board of Directors)
COMPUTER SKILLS
Macintosh platform: Microsoft Word, Excel, Access, PowerPoint, Outlook, Filemaker
Pro, PageMaker, QuarkXpress,
PC platform: Microsoft Word, Excel, Access, PowerPoint, Outlook, Filemaker Pro, Lotus
EDUCATION
Recipe for Success
1985 B.A., University of California, Irvine
92
What Happens Next?
• Contacting the Employer
• Before You Hit “Send”
• Following Up
• Thank-You Letters
• In Closing
What Next?
93
Contacting the Employer
Congratulations! You now have the tools to put together killer cover letters and
resumes that are carefully gauged to appeal to each of the employers you are
targeting in your job search. The production of a winning application can be
accomplished in three key steps:
1. Analyzing the position description and researching the employer
2. Assessing your own goals, skills, and achievements
3. Developing written materials that clearly articulate the match between you
and the employer
Of course, the fourth step is actually contacting the prospective employer. This
step probably involves the least overall effort, yet it’s crucial in the process of
winning interviews. Check out the following tips to ensure a smooth delivery
What Next?
aimed at evoking the best response from hiring managers and recruiters.
94
Before You Hit “Send”
Follow closely whatever instructions you have regarding sending your
applications, especially if you’re responding to an online job listing. This piece
of advice may sound so basic, but a surprising number of candidates do not
follow instructions and are automatically disqualified as a result. No one wants
to hire a candidate that either can’t follow instructions or doesn’t pay attention.
Many if not most employers prefer to receive applications electronically, e-mailed
directly or sent through the organization’s human resource’s website. Submitting your
application this way does not mean taking a more informal approach in your writing.
Here are a few more basic tips for e-mailing your materials:
Subject line. Be sure the subject/header of the e-mail clearly states your reason
for writing—for example: Application for Marketing Assistant Position.
Brief message. Include your “cover letter” as the text of your e-mail. You may
want to make it a shortened version of a cover letter that you will send snail
mail (or fax) as a follow up.
Testing 1 2 3. Include your resume as .doc or .txt attachment or in the text of
your e-mail. Test the formatting by sending it to yourself or a friend before emailing it to a prospective employer.
What Next?
What’s in a name? Name your document after yourself, not “Resume_2002.doc”
but “R.Jone02.doc.” This way, the the recruiter or hiring manager can easily fish
your document out of the sea of other resumes in his or her computer files.
95
Following Up
What a relief! The writing, editing, and proofreading are finally over. The
documents have been sent. Anticipation tingles up and down your spine as you
daydream about the call you will get from the employer. Think you can relax?
Think again. Support all that hard work by following through with an additional
step. If you really, truly want the job, continue to show your interest after you
have sent the application.
Place a phone call or send e-mail to confirm your materials were received and
to reiterate your desire to learn more about the position. Don’t become a
nuisance, but do be persistent. After all, many employers look for people who
take initiative and are good problem solvers.
Follow these basic guidelines for constructive follow-up, and you won’t
go wrong:
• Be persistent but not pesky. Two calls in one day are overkill; two calls in
one week are probably fine.
• Be prescriptive in your requests. Ask specifically for what you want,
whether it’s to ensure the prospective employer has received your resume, to
schedule an interview, or to have a casual chat on the phone.
• Keep the ball in your court. You’ll probably feel more in control if you can
plan the next steps rather than wait by the phone.
What Next?
• Make yourself easily available. Provide a number where a message can be
left at any time.
Employers say that at this early stage, there is a fine line between the interested
candidate and the pesky one. But the hiring staff we interviewed unanimously
said it couldn’t hurt and could most definitely help your application if you take
96
some time to follow up by contacting them in a respectful manner—a few calls
or e-mails, and that’s it.
If you need guidance on what to say, try adapting one of these scripts:
“This is Kelly Purcell. I sent you an application for the EMT position a few
days ago and am following up to ensure you received my materials. Please let
me know if you have any questions. If you are available to discuss my
qualifications at greater length, I would like to schedule an interview. I can be
reached today at 555-444-5555. On Thursday and Friday, it’s best to call my cell
phone, 555-657-6699. I’m looking forward to the chance to speak with you
directly.”
OR
“This is Merrill Morgan calling on Wednesday. I’m an MBA candidate from
Fuqua with experience in the M&A group at UBS. At John Smith’s request, I
sent my resume to you on Monday. I would like to schedule an interview and
will call you on Friday to discuss my qualifications.”
In the latter script, the candidate leaves a brief message with some information
on his background so the associate or recruiter will remember seeing the
resume. He is specific about his plans to call back on Friday, which gives him an
opportunity to check with John Smith.
If you’ve left three messages and all have been ignored, you may want to send
your resume to someone else and try the process again. Many firms
What Next?
communicate primarily through voice mail, although you might have luck using
e-mail or even leaving a good old-fashioned message with the receptionist.
Tailor your approach to what you’ve learned about how that particular
company communicates.
97
Thank-You Letters
Say that all your hard work, your customized cover letter and tailored resume,
has led you to a meeting with an employer. Your research into the company and
your own background helped you have a smooth and convincing interview. Or
maybe the interview went pretty well, but there were a few points you wish you
had made differently. (We’ve all been there!)
The thank-you letter is another tool you can use to add extra oomph to your
candidacy. Short and sweet, this note shows gratitude for the time the employer
has taken to review your qualifications, and it’s an opportunity to demonstrate
(again) that you are clearer than ever in your understanding of the fit between
the position and your qualifications and goals. The thank-you letter has a bonus
function, too: It gives you a final opportunity to address any weakness or clarify
any misunderstanding that may have occurred in the interview process. The
sample thank-you letter we’ve included mentions specifics of the meeting,
What Next?
shows appreciation, and reminds the employer of the candidate’s strengths.
98
Sample E-Mailed Thank-You Letter
RE: Coordinator, Member Services – 2/26 Interview
February 27, 2003
Janet Lewis, Executive Director New York Global
Dear Janet,
I genuinely enjoyed meeting with you yesterday and learning more about New York
Global and the clients you serve. I believe strongly that helping immigrants utilize their
skills and training in a well-matched work environment is beneficial for both the
individuals and the U.S. employers who hire them. I find the goals of your organization, in offering both direct services and advocacy on the issue of workforce diversity,
to be admirable.
I was glad to be able to answer some of your questions regarding my background,
approach to client services, and career goals. After our discussion, I continue to be
eager to support the mission of New York Global and believe I could make a significant contribution as Coordinator of Member Services. In particular, my prior
experience creating and delivering workforce diversity trainings and resources, along
with my knowledge of local employers (developed through professional experience and
through personal contacts as a native New Yorker) could serve your organization as
you seek to build and strengthen client programming and outreach.
Please let me know if you have further questions, would like more information, or would
like a list of my professional references. Feel free to contact me at your convenience via email or telephone at (212) 555-1212. I look forward to hearing from you.
Sincerely,
What Next?
Rachel Hertz, M.A.
[email protected]
99
In Closing
The job search process doesn’t have to feel like playing the lottery. With careful
preparation, including researching employers and self-assessment, you can
increase the odds that your application materials will get more than just a 30second glance. No matter your background, experiences, or career goals, you
can win interviews and job offers by creating thoughtful, direct, and
What Next?
informative cover letters and resumes.
100
For Your Reference
For Your Reference
• Recommended Resources
• Books
• Surveys
• Author Bio
101
For Your Reference
Recommended Resources
The resources that follow represent some of the best tools in developing job
search materials. They correspond to suggestions we’ve made in this guide
about preparation through research, and also provide access to more resume
and cover letter information and samples. However, be aware that this is but a
small sampling of the information that’s available to help you effectively
develop killer cover letters and resumes. So use the following as a jumping-off
point in your research endeavors and feel free to explore the vast array of
information that’s out there on this topic.
Resumes and Letters
• Get resume feedback from a career or resume advisor. Most university career
centers offer free resume consultations or workshops for students and for
alumni at a nominal fee.
• Check out WetFeet’s website for resume advice at www.wetfeet.com.
• Have a look at the Riley Guide, which comprises an extensive compilation of
links to information on writing resumes and cover letters, as well as other
useful job search information (www.rileyguide.com).
• Review content from Goinglobal, a WetFeet partner and a leading resource
for guidance on international job searching, especially for country research
and CV advice (www.wetfeet.com/research/countries.asp).
Researching Employers
• Use Google or another Internet search engine to find a company or
organization’s website (www.google.com).
• WetFeet.com Company Profiles give crucial insider information on top
companies, including key indicators for success such as annual revenue,
employee hiring numbers, and latest trends (www.wetfeet.com).
102
For Your Reference
• NewsDirectory.com or the Business Times (www. bizjournals.com) can help
you in your search for current information on companies, organizations, and
industry news.
Researching the Position
• The Occupational Outlook Handbook from the Bureau of Labor Statistics
contains valuable information on occupational paths. Learn about qualifications, trends, and related occupations at http://www.bls.gov/oco/home.htm.
• WetFeet’s Real People Profiles can give you a better understanding about the
ins and outs of a variety of professions, and what it takes to succeed
(www.wetfeet.com).
• Salary.com features searchable salary information by career categories and by
location. Use this information to research and respond to salary expectation
questions (www.salary.com).
• Job market and hiring trend information from NACE (National Association
of Colleges and Employers) can keep you up to date on your job search
(www.jobweb.com).
Industries and Fields
• The U.S. Department of Labor’s America’s Career InfoNet can give you a
sense of the bigger picture on wages and employment trends
(http://www.acinet.org/acinet/default.asp?tab=wagesandtrends).
• WetFeet Industry Profiles provide a fairly in-depth view of what it’s like to
work in various industries from accounting to venture capital
(www.wetfeet.com).
• Search information on associations in almost every field or industry via
online directories: the American Society of Association Executives
(info.asaenet.org/gateway/onlineAssocslist.html) and the Internet Public
Library’s Database (www.ipl.org/div/aon).
• Associations often have useful industry and career path information on their
websites, and contacting members can be a great way to network—one of
the best sources of insider information for your job search.
103
For Your Reference
Books
Your Rights in the Workplace
Barbara Kate Repa (Nolo Press)
This book does a good job of informing readers about their rights and
responsibilities as future employees.
Gallery of Best Cover Letters
David Noble (JIST Publishing)
This provides valuable cover letter samples across a wide spectrum of
industries, and with a wide variety of styles.
WetFeet Insider Guides
WetFeet’s Insider Guides give you real insight into the industries and employers
that interest you most. Check out the additional titles available in the General
Career Help section on wetfeet.com to assist you with your job search. You’ll
find guides that focus on everything from how to write entry-level resumes
(more samples!), ace your interviews, and negotiate a good salary.
104
For Your Reference
Surveys
Here’s more information about the two surveys cited in this book:
ResumeDoctor.com provides expert advice to job seekers, employers, and
members of the media. ResumeDoctor.com is a subsidiary of Personal
Department Inc. (PDI), Vermont’s largest independently owned staffing agency.
For more information, go to www.ResumeDoctor.com.
Since 1956, the National Association of Colleges and Employers (NACE)
has been the leading source of information about the employment of college
graduates. The Job Outlook 2003 report forecasts the hiring intentions of
employers and examines other issues related to the employment of new college
graduates. NACE surveyed its employer members for the Job Outlook 2003
report from mid-August through September 30, 2002; it is one of four NACE
reports for the 2002 to 2003 academic year. Other reports for 2002 to 2003
include the Job Outlook 2003 Fall Preview, released in September 2002; the Job
Outlook 2003 Winter Update, published in December 2002; and the Job Outlook
2003 Spring Update, published in April 2003. For more information, check out
www.naceweb.com.
105
For Your Reference
Author Bio
Rosanne Lurie, M.S., has been a career advisor in the Bay Area for more than
six years, at public and private institutions, including University of California,
San Francisco, and University of California, Berkeley. Her professional
background includes delivery of career advice through individual counseling
and workshops, as well as developing and managing online and print resources
for career center websites and libraries. In addition to orienting undergrads to
career planning, she has worked with graduate students and alumni to develop
their job searching skills for academic, clinical, and industry positions. A San
Francisco native, she attended Haverford College near Philadelphia and earned
a master’s degree in counseling from San Francisco State University. As a career
advisor, she enjoys helping her clients choose their career direction and pursue
their life goals.
106
WETFEET’S INSIDER GUIDE SERIES
JOB SEARCH GUIDES
Getting Your Ideal Internship
Job Hunting A to Z: Landing the Job You Want
Killer Consulting Resumes!
Killer Investment Banking Resumes!
Killer Cover Letters & Resumes!
Negotiating Your Salary & Perks
Networking Works!
INTERVIEW GUIDES
Ace Your Case: Consulting Interviews
Ace Your Case II: 15 More Consulting Cases
Ace Your Case III: Practice Makes Perfect
Ace Your Case IV: The Latest & Greatest
Ace Your Case V: Return to the Case Interview
Ace Your Interview!
Beat the Street: Investment Banking Interviews
Beat the Street II: I-Banking Interview Practice Guide
CAREER & INDUSTRY GUIDES
Careers in Accounting
Careers in Advertising & Public Relations
Careers in Asset Management & Retail Brokerage
Careers in Biotech & Pharmaceuticals
Careers in Brand Management
Careers in Consumer Products
Careers in Entertainment & Sports
Careers in Human Resources
Careers in Information Technology
Careers in Investment Banking
Careers in Management Consulting
Careers in Manufacturing
Careers in Marketing & Market Research
Careers in Nonprofits & Government Agencies
Careers in Real Estate
Careers in Supply Chain Management
Careers in Venture Capital
Consulting for PhDs, Doctors & Lawyers
Industries & Careers for MBAs
Industries & Careers for Undergrads
Specialized Consulting Careers: Health Care, Human Resources, and
Information Technology
COMPANY GUIDES
Accenture
Bain & Company
Boston Consulting Group
Booz Allen Hamilton
Citigroup’s Corporate & Investment Bank
Credit Suisse First Boston
Deloitte Consulting
Goldman Sachs Group
J.P. Morgan Chase & Company
Lehman Brothers
McKinsey & Company
Merrill Lynch
Morgan Stanley
25 Top Consulting Firms
Top 20 Biotechnology & Pharmaceuticals Firms
Top 25 Financial Services Firms
The WetFeet Research Methodology
Who We Are
You hold in your hands a copy of the best-quality research available for job seekers. We have
designed this Insider Guide to save you time doing your job research and to provide highly
accurate information written precisely for the needs of the job-seeking public. (We also hope
that you’ll enjoy reading it, because, believe it or not, the job search doesn’t have to be a pain
in the neck.)
WetFeet is the trusted destination for job seekers to research companies and industries, and
manage their careers. WetFeet Insider Guides provide you with inside information for a successful
job search. At WetFeet, we do the work for you and present our results in an informative, credible,
and entertaining way. Think of us as your own private research company whose primary mission
is to assist you in making more informed career decisions.
Each WetFeet Insider Guide represents hundreds of hours of careful research and writing. We
start with a review of the public information available. (Our writers are also experts in reading
between the lines.) We augment this information with dozens of in-depth interviews of people
who actually work for each company or industry we cover. And, although we keep the identity of
the rank-and-file employees anonymous to encourage candor, we also interview the company’s
recruiting staff extensively, to make sure that we give you, the reader, accurate information about
recruiting, process, compensation, hiring targets, and so on. (WetFeet retains all editorial control
of the product.) We also regularly survey our members and customers to learn about their
experiences in the recruiting process. Finally, each Insider Guide goes through an editorial review
and fact-checking process to make sure that the information and writing live up to our exacting
standards before it goes out the door.
WetFeet was founded in 1994 by Stanford MBAs Gary Alpert and Steve Pollock. While exploring
our next career moves, we needed products like the WetFeet Insider Guides to help us through the
research and interviewing game. But they didn’t exist. So we started writing. Today, WetFeet serves
more than a million job candidates each month by helping them nail their interviews, avoid illfated career decisions, and add thousands of dollars to their compensation packages. The quality
of our work and knowledge of the job-seeking world have also allowed us to develop an extensive
corporate and university membership.
Are we perfect? No—but we do believe that you’ll find our content to be the highest-quality
content of its type available on the Web or in print. (Please see our guarantee below.) We also are
eager to hear about your experiences on the recruiting front and your feedback (both positive and
negative) about our products and our process. Thank you for your interest.
The WetFeet Guarantee
You’ve got enough to worry about with your job search. So, if you don’t like this Insider Guide,
send it back within 30 days of purchase and we’ll refund your money. Contact us at
1-800-926-4JOB or www.wetfeet.com/about/contactus.asp.
In addition, WetFeet’s services include two award-winning websites (WetFeet.com and
InternshipPrograms.com), Web-based recruiting technologies, consulting services, and our
exclusive research studies, such as the annual WetFeet Student Recruitment Survey. Our team
members, who come from diverse backgrounds, share a passion about the job-search process and
a commitment to delivering the highest quality products and customer service.
About Our Name
One of the most frequent questions we receive is, “So, what’s the story behind your name?” The
short story is that the inspiration for our name comes from a popular business school case study
about L.L. Bean, the successful mail-order company. Leon Leonwood Bean got his start because
he quite simply, and very literally, had a case of wet feet. Every time he went hunting in the Maine
woods, his shoes leaked, and he returned with soaked feet. So, one day, he decided to make a
better hunting shoe. And he did. And he told his friends, and they lined up to buy their own pairs
of Bean boots. And L.L. Bean, the company, was born . . . all because a man who had wet feet
decided to make boots.
The lesson we took from the Bean case? Lots of people get wet feet, but entrepreneurs make
boots. And that’s exactly what we’re doing at WetFeet.
Your objective: Stand out from the pack. Thanks to the ease of
submitting a resume online, recruiters today receive literally hundreds of resumes for each open
position. How do they sift through these stacks of resumes? What can you do to position yourself
at the top of the heap? In this WetFeet Insider Guide, career advisor Rosanne Lurie explores these
questions to bring you the latest wisdom from recruiters and hiring managers. She also analyzes a
number of resume formats and real job seekers’ resumes to help you determine the ideal format and
focus for your own resume.
Killer Cover Letters & Resunes!
Careers/Job Search
Killer Cover Letters & Resumes!
Turn to this WetFeet Insider Guide to learn
• Recruiters’ top five resume pet peeves and the top five things they look for in cover letters and
resumes.
• How to analyze your skills to determine what you have to offer prospective employers that will put
you at the top of their list.
• How to write achievement statements, as opposed to job descriptions.
• How to write the perfect cover letter that will grab the recruiter’s attention.
• The core components of a focused and effective resume.
• Solutions for special cases, such as lack of experience or gaps in employment.
• Basic resume dos and don’ts, and common resume blunders to avoid.
WetFeet Insider Guide
WetFeet Insider Guide
WetFeet has earned a strong reputation among college graduates and career professionals for its series of highly credible,
no-holds-barred Insider Guides. WetFeet’s investigative writers
get behind the annual reports and corporate PR to tell the real
story of what it’s like to work at specific companies and in
different industries. www.WetFeet.com
by Rosanne Lurie

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