What Are Patient Portals and How Can They
Transform Healthcare Industry?
Healthcare industry has witnessed a tremendous growth over the
past decade. And the growth hasn’t been confined to the
invention of state of the art equipment to treat patients. Patient
engagement is also considered to be a crucial aspect of health
care industry today. This is why Patient Portals are being adopted
by several hospital authorities. So what are patient portals and
how do hospitals succeed with their business by using patient
portals? What are the benefits of employing them? Let us take a
look at some of these aspects.
Patient Portals: What are they?
A patient portal is a web based portal that holds the health
records of patients and enhances patient engagement. With a
unique id and password, it gives an access to the account through
which patients can get all the information about their treatment
and other ongoings like recent visits, immunizations, lab results,
allergies, discharge summary etc. It has a great utility for the
hospital staff and authorities as they do not have to keep bulky
files containing patient records and flip through them every time
there is a query. Prescriptions, details about visits, medications
etc can be accessed easily through these portals.
Benefits of Patient Portals
Mentioned below are some of the benefits of these portals.
❏ Lessens absenteeism
It is very important for the patient to be present during the time
of their treatment/appointment with the doctor. A patient portal
lessens the chances of patient forgetting their visit by sending
emails and push notifications about the upcoming appointments.
It also enables patients to book new appointments with just a
click and without having to talk to receptionists or other staff
❏ Creates awareness and involvement
Patient portals can create a lot of awareness amongst patients
and keep them well-informed about their health by providing tips
to maintain it. They can also find the results and reports of the
tests conducted on them. Keeping a track of these things can lead
them to the path of improved health.
❏ Lessens efforts
Investing in a patient portal can prove to be very efficient as all
the administrative tasks can be taken care of by your staff on
their fingertips. Also, the patients can book the appointments and
request medication refills on their own. So the staff members do
not have to put efforts and time behind administrative tasks like
speaking to the patients about their problems and keep them
waiting for appointments.
❏ Communication made easy
When patients meet the doctor one on one, they have brief
meetings. Sometimes little time is allocated to the patient as the
doctors have to see other patients too. This might bring up
treatment related questions at a later stage. Through these
portals, patients can have a conversation about their small
concerns with the doctor and ask questions related to their
symptoms. During emergencies, one can keep in touch with the
doctors and get satisfactory responses. This aspect takes
healthcare to a whole another level.
Above mentioned are manifold advantages of patient portals.
Some studies have proved that as the patients can get an access
to their health data online, they feel like they have the ownership
of their own health and they can communicate with the health
providers easily. It is the right time for the healthcare industry
professionals to understand the increasing popularity of these
portals (also known as customer portals) and invest into them in
order to boost engagement with patients.