COPE Center assumes role as Okaloosa County`s 2-1

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Winter (Jan/Feb) 2015
Volume 5, Issue 11
Town Crier
COPE Center, 3686 US Hwy 331 S. DeFuniak Springs, FL 32435
COPE Center assumes role as Okaloosa County’s
2-1-1 Provider
On January 1, 2015, COPE Center became the official 2-1-1
provider for Okaloosa County. 2-1-1 is a vital system that
provides free, confidential information and referral services.
Trained professionals are available 24 hours a day, 7 days a
week, to provide crisis assistance and help callers identify and
connect with health and human service programs that can meet
a variety of needs including food, housing, employment, health
care, support groups, plus many more service agencies. COPE
Center has been the 2-1-1 provider for Walton County since
2012, and has had an established HELP Line with trained crisis
counselors since 1987.
Okaloosa County 2-1-1 services were previously provided by
the United Way of Okaloosa and Walton Counties. Recently an
agreement was reached between the agencies to merge the
two systems. Ken Hinrichs, President of the United Way of
Okaloosa and Walton Counties, states, “Ever since personally
witnessing the value of 2-1-1 in New Orleans in the aftermath
of Hurricane Katrina, I’ve become a strong proponent. On
behalf of United Way of Okaloosa and Walton Counties, we
look forward to partnering with the COPE Center to provide
Okaloosa citizens with the same level of high-quality
information and referral 2-1-1 services that has long been
standard practice in Walton County. 2-1-1 is critical in times of
disaster but it is vital when someone with questions about
health and human services available to them in a time of need,
can find someone with answers on the other end of a phone.
To have 2-1-1 for both Okaloosa and Walton Counties
originating from the COPE Center - one of our most valuable
Partner Agencies – is the icing on the cake.”
COPE Provides 2-1-1 for Okaloosa County
Therapy Groups with Openings
Open Positions
New Hires
Birthdays and Anniversaries
Important Dates and Events
Performance Peek
Healthy Habits
A Personal Weight Loss Story
Children’s Corner
COPE Classifieds
Also known as First Call For Help, Okaloosa
County 2-1-1 calls will now be directed to the
2-1-1 system operated by COPE Center.
Callers can dial 2-1-1 from any cell phone or
landline as well as searching the online
Rachel Gillis, CEO of COPE Center, states
“We are thrilled to be able to incorporate our
neighboring county into our system and to
partner with United Way of Okaloosa and
Walton County. Our transition was seamless
and we continue to strive to improve our
services every day.”
Page 2
Town Crier
Act Fast! Therapy Groups with Openings:
 ADHD CHILDREN’S GROUP: A class to help children ages 8 to 12 improve focus and attention,
communication skills, and manage emotions. Mondays at 3:30pm.
 TEEN ANGER MANAGEMENT: Learn about anger, where it comes from, and how to avoid acting
on it in ways that hurt yourself or others. Wednesday at 3:30pm.
 TEEN SUBSTANCE ABUSE: Reduce drug and alcohol use, improve your ability to identify
contributing factors to substance use and make healthy choices. Tuesday at 4pm.
 TRAUMA GROUP: The incidents that bring people into this group are not discussed. Rather, learn
about the after effects trauma can cause and how to deal with them so you feel better. Women only.
Thursday at 4pm.
Call 892-8045 for more information!
Justina Gottler - BHT
Lindsay Adams, RN – Healthy Start Supervisor
Need fast and immediate help?
Crazy or inflexible schedule?
Unsure of when you can make
COPE is a WALK-IN CLINIC! Designed
to be available when you need us,
you can just walk-in for a same day
appointment. We’ll make sure you
get the right kind of help at the right
Walk-In Clinic open 8 to 3, Monday
thru Friday.
Call 892-8045 for more information
and speak to one of our friendly
customer service reps!
Csilla Nelson – Administrative Clerk
AA degree with
Tobacco Free
experience or
Community Liaison Bachelor level
Behavioral Health
Hs or equiv
Florida LPN license
2-1-1 Worker
HS or equiv
Bryan Callahan
Joan Pryor
Rachel Vaughan
Lisa Neeman
Contact Human Resources at 850.892.8050 for more information.
Page 3
Town Crier
Important Dates and Events
Therapeutic and Clinical
Committee- February 10
Safety Committee – Feb 16
Katie Weeks
Wanda Coley
Wayne Myatt
Sandy Hillis
Stephanie Alford
Charles Morrow
Eliz Becton
Jennifer Dahlberg
Lakeisha Parrish
Diane Little
January 1
January 13
January 14
January 16
January 22
January 24
January 24
January 25
January 26
January 28
Marie Keast
Sandy Prater
Kay Lawrence
Candice Lundy
Donna Hardee
Molly Fulmer
Rhonda Riess
Tim Francis
Barbara Johnson
February 1
February 3
February 8
February 12
February 19
February 19
February 20
February 23
February 27
Joan Pryor
Denise Robbins
Candice Lundy
Letha Miles, Kerrie Lewis
Amber Curry, Josh Williamson
Wayne Myatt
Lisa Betts
Jennifer Dahlberg
18 years
11 years
9 years
7 years
5 years
4 years
2 years
1 year
Eliz Becton
Diane Little
Gerrie Brown
Diane Baaske
Gayle Murphy
Sheri Hundley
15 years
14 years
9 years
7 years
5 years
3 years
If anyone needs assistance reading this
newsletter or special accommodations to
attend any event in this newsletter, please
contact Leanne Lloyd at
[email protected] or 850.892.8035
COPE services are partially funded by
Big Bend Community Based Care, Access
Behavioral Health, Florida Department
of Children and Families, Florida
Department of Health, Families First
Juvenile Justice, and Walton County
Board of County Commissioners.
Page 4
Town Crier
Performance Peek
COPE Center will begin using this section to report on a variety of
performance measures. This data is taken from several sources
including but not limited to client surveys, program statistics,
demographic rates, employee surveys, and other means of
measuring our impact on the community.
Some of the things we will report may include:
 Number of calls being received on the 2-1-1/HelpLine
 Residential census & population
 Number of clients being served
 Client satisfaction – we will feature one question off the survey
 Staffing statistics
Some of this information will be shared monthly, some quarterly,
depending on the reporting period.
Overall Client Satisfaction: 93%
Client Satisfaction Question of the Month
Ability to get in to be seen: 94%
Residential Census
99% Occupancy with a 56 month average length of stay
2nd Quarter FY2015 Information
 Number of clients served:
 Number of services provided:
 Successfully completed closures: 254
Staff Tenure
 Average tenure of all staff:
 Average tenure leadership:
2-1-1 Calls in January
 Total Calls:
 Total Referrals: 218
7 years
14 years
In future issues, 2-1-1 calls will be separated by
county (Okaloosa vs Walton).
Town Crier
Page 5
Each month our healthy habits section
includes articles for healthy living. The holidays
are gone, the Super Bowl is over, are you
thinking of trying to shrink your waistline?
The Top Five Dieting and Nutrition Myths
Forget everything you've heard about dieting and nutrition as we bust the top five nutrition myths.
You've heard these "facts" about nutrition before. Like many people, you may believe they are true. Are they? Here's the truth about five
common nutrition myths.
Myth #1: Excess protein is good for energy and muscle building.
 The body uses protein as fuel only as a last resort. Most extra protein is stored as body fat. Most athletes don't realize that they
need plenty of carbohydrates to build muscle tissue. Eating some extra protein is necessary to build muscle mass, but only if
you are also doing a lot of weight training at the same time. Even then, your increased needs can easily come from other foods.
 Too much protein can be hard on the kidneys. It also means you may not be getting enough healthy fat or wholesome
Myth #2: Eating eggs will raise your cholesterol.
 This myth began because egg yolks do have a lot of cholesterol compared to other foods. However, studies suggest that eating
one egg per day will not raise cholesterol levels. Eggs are actually a great source of nutrients.
 Most people don't realize that the saturated fat content of a food raises cholesterol levels. Eggs have a very low saturated fat
content. Just don't eat them with lots of cheese, butter or a side of bacon or sausage. Pair them with fresh fruit and whole-wheat
toast and you're good to go.
Myth #3: All fats are bad.
 We all need fat in our diets. Fats help us absorb certain nutrients. They make up an important part of every cell membrane in our
body and help with proper nerve function, among other things.
 Some fats are good for us, but some increase our risks of heart disease, cancer and weight gain. The key is to replace bad fats
(saturated, hydrogenated and trans) with good fats (monounsaturated and polyunsaturated).
 Best bets? Olive, canola and flax oils; fatty fish like salmon and sardines; avocados; raw nuts and seeds; natural peanut butter
and ground flax seed. Nutritionists recommend that 25 percent to 30 percent of a person's diet comes from healthy fats.
Myth #4: Avoid carbohydrates to lose weight.
 It is important to limit the amount of carbohydrates in your diet that come from white flour and sugar. However, people who go to
extremes to cut out carbs are missing out on an important food group that includes fruits, vegetables, beans and whole grains.
 Allow 45 percent to 50 percent of your diet to come from these healthy carb sources (half of those from veggies). Then fill in the
rest with about 25 percent to 30 percent healthy fat and 15 percent to 20 percent lean protein.
 Severely limiting carbs will result in the loss of more muscle and water than fat. Balance is the key.
Myth #5: To lose weight, follow a very low-calorie diet.
 Many people think that eating less and/or skipping meals will make them lose weight. However, one of two things will happen.
They will get so hungry that they'll overeat later in the day - or they will eat too little.
 When you eat too little, your body thinks it's in starvation mode. This slows down the rate at which you burn calories.
 At first you might see some weight loss. This is usually the loss of lean muscle tissue and water - along with just a little fat.
 When you gain the weight back, it will be all fat. To lose one pound a week, try decreasing your total daily calories by just
500 a day. Eat every three to four hours. This will maximize fat loss and keep your metabolism operating at top speed.
© UnitedHealthcare (Article used by permission)
Page 6
Town Crier
One Staff Member Shares Her Weight Loss Story
When I started in my new position as RN Case Manager for the Rural Integrated Wellness Program I came with a
burden to bring hope and healing to those who might not otherwise have the opportunity. My heart’s desire has
always been to be able to help others and with my new position I was poised to help others develop the skills as well
as access the resources necessary to improve their health. Little did I know how much more doing what I do would
help me along the way. You see, somewhere along the way I began to feel an overwhelming conviction regarding
my own health and wellness. I mean here I was sitting across from clients explaining the benefits of a healthy
lifestyle, changes they needed to make to improve their health, and ways to make those simple changes. I myself
was considered morbidly obese, struggled to maintain a healthy blood pressure as well as cholesterol levels. I was
taking one blood pressure medication and the doctor had just recommended a second one in addition to cholesterol
medication. Wow, what an eye opener! At only 39 years old, I was beginning to head down the same road I saw
many of my clients on, overweight, one medication after another to treat my medical conditions that could be
simply reversed with healthy lifestyle changes.
Prior to this revelation, with little effort I had begun to make some changes in my diet and activity and in doing so I
had reduced my cholesterol by 12 points in just six months and my blood pressure was improving. I had even lost a
few pounds. However, as I began to work with my clients my life was in turn drastically changed. In November I got
serious about my health and decided I was going to make greater strides at living a healthy lifestyle. After all, how
could I continue to sit across from my clients and encourage them to do what I myself was not willing to do? I
started Weight Watchers Online which allowed me to radically change my eating habits without feeling deprived. I
learned to count the cost before I put anything in my mouth. I also began walking every morning for 30 minutes
before getting ready for my day. After just two months I had lost 24 pounds, was able to reduce my blood pressure
medication, and I felt amazing!
In January, I decided to join a group of friends who had committed to following the Daniel Fast for 3 weeks. During
that time I avoided all sweets, breads, rice, pasta, and potatoes. I ate no beef or pork and only white meat chicken,
turkey, and fish. I also enjoyed unlimited fruits and vegetables! I was also able to abstain from any caffeinated
beverages drinking only water throughout the day and a modest serving of milk each evening. Following the fast
gave me the much needed strength I needed to overcome my life-long addiction to food and use of food as a coping
mechanism. After finishing the fast, I have found it difficult to even eat the things I used to love. I have now lost
over 30lbs and no longer need my blood pressure medication. In just 3 short months, I was able to make the
lifestyle changes I needed to improve my health. If it worked for me, it will work for you!
I encourage each of you to make small changes toward improving your health. We all need to, we all have
something that we could change to help us live longer and live stronger. We all have a purpose here on this earth
and we cannot fulfill all God has intended for us nor can we help those we serve, if we do not first take care of
ourselves. Your family not only depends on you, they mimic what they see you do. What do your children, or for
some of you, your grandchildren see you eating, drinking, or even smoking? Do they see you sitting in the recliner
complaining about being tired all the time or do they see you active, vibrant and full of life?
Healthy living is choice, a choice I made and a choice I pray each of you make!
Contributed by Sara Richardson, RN
Page 7
Town Crier
Ashley McDougald’s
daughter, Maddie
Caraway, dressed up to
look like she is 100 years old
on her 100th day of school
on 1/22/15 at Samson
Elementary School. Isn’t she
the cutest little elderly
person you’ve ever seen?
Rachel Gillis’s granddaughter, Ruby, sure
misses her big brother, Henry, when he
goes out of town! She slept in his bed and
in his pj’s as well! Oh, the sweetness!
Leanne Lloyd is sure proud of her 5 year old, Chandler Reef. Chandler is
mostly a country boy but Mommy likes to mix it up a little sometimes. Photo
credits go to COPE’s own Brittney Swager from the Family Support Team.
Call her today to set up your own session! 380-8869
Page 8
Town Crier
Cope classifieds
Walton High School
band is having a
fundraiser selling
Plant City
strawberries. $24 a
flat (8 quarts), $12
half a flat, $4 a
quart. Money is due
by February 20.
Estimated delivery
week of March 9. Get
with Kay in medical
records if they are
interested. 892-8071 x
Send submissions to
Leanne Lloyd at
[email protected]
or call 850.892.8035
Fundraiser announcements
limited to children of COPE
Employees or COPE Programs.
Send submissions to
Leanne Lloyd at
[email protected]
or call 850.892.8035
Services in
Building 300 is
excited about
their new and
waiting room!
Please remember the Town Crier needs your submissions in
order to be successful! Contribute pictures and
information to:
Children’s Corner
Pet Spotlight
COPE on Vacation
The Opinion Place
COPE Classifieds
Misc announcements and program information
Spring Forward
Daylight saving time
begins on March 8th! Move
your clocks forward one

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