ARIZONA ASSISTED LIVING FACILITY MANAGER

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D&S Diversified Technologies LLP
Headmaster LLP
HEADMASTER LLP
P.O. Box 6609, Helena, MT 59604-6609
800-393-8664 – Fax: 406-442-3357
www.hdmaster.com
Innovative, quality technology
Solutions throughout the
United States since 1985.
ARIZONA ASSISTED LIVING FACILITY MANAGER
CANDIDATE HANDBOOK
VERSION 2.0
JULY 1, 2014
CONTACT INFORMATION____________________________________
QUESTIONS REGARDING TEST APPLICATIONS-TEST SCHEDULING-ELIGIBILITY TO TEST:
HEADMASTER, LLP
……………………................... 8:00 am to 6:00 pm M-F …… (800) 393-8664
3310 McHugh Lane
P.O. Box 6609
Helena, MT 59604-6609
(MOUNTAIN TIME)
Fax: …………….…….. (406) 442-3357
[email protected]
QUESTIONS ABOUT ASSISTED LIVING FACILITY MANAGER COMPLETION OF COURSE:
ARIZONA BOARD OF EXAMINERS OF NURSING CARE INSTITUTION ADMINISTRATORS AND ASSISTED LIVING
FACILITY MANAGERS (NCIA/ALFM)
…………………......................... 8:00 am to 5:00 pm M-F …… (602) 364-2273
1400 West Washington, Suite B-8
Phoenix, AZ 85007
Fax: …………….…….. (602) 542-8316
[email protected]
TABLE OF CONTENTS__________________________________________
Introduction ...............................................................................................................................................2
Scheduling the Arizona Assisted Living Facility Manager Exam ...............................................................2
Test Day ...................................................................................................................................................3
Testing Policy ...........................................................................................................................................3
Reschedule / Cancellation / No Show Policies...................................................................................... 3-4
Security.....................................................................................................................................................4
The Knowledge Test.................................................................................................................................4
Knowledge Test Content Outline ..............................................................................................................4
Test Results..............................................................................................................................................5
Arizona Assisted Living Facility Caregiver and Manager Registry ........................................................ 5-6
Retaking the Arizona Assisted Living Facility Manager Test.....................................................................7
Knowledge Test Vocabulary List........................................................................................................... 7-8
AZ Assisted Living Facility Manager Candidate Handbook Updated 7-1-2014
Page 1
INTRODUCTION_________________________________________________
The purpose of the Arizona Assisted Living Facility Manager competency evaluation program is to ensure that candidates who are
seeking to be Assisted Living Facility Managers in Arizona understand the State standards and demonstrate entry level knowledge
sufficient to perform the job of an Assisted Living Facility Manager.
This handbook describes the process of taking the Arizona Assisted Living Facility Manager competency test and is designed to help
prepare candidates for testing. The Assisted Living Facility Manager competency test is a 50 question multiple-choice knowledge test.
Candidates must pass the knowledge test and meet all requirements of the Arizona Nursing Care Institution Administrators and
Assisted Living Facility Managers (NCIA/ALFM) Board of Examiners for successful completion of the Arizona Assisted Living Facility
Manager course.
The Arizona NCIA/ALFM Board of Examiners has approved HEADMASTER, LLP to provide knowledge tests and scoring services for
the Assisted Living Facility Manager knowledge test. For questions not answered in this handbook please contact HEADMASTER at
toll free 800-393-8664 or go to www.hdmaster.com. This handbook should be kept for future reference.
SCHEDULING YOUR ASSISTED LIVING FACILITY MANAGER EXAM____________
Your training program will have completed your Assisted Living Facility Manager registration online. You may schedule you exam date
online at www.hdmaster.com (click on Assisted Living Facility Manager under the Assisted Living bar, click on WebETest© Start Page,
click on Select Test Event/Reschedule and then log-in with your secure Test ID# and Pin# provided to you by your training program or
from Headmaster at 800-393-8664. Securely processed VISA or MASTERCARD credit card or debit card information is required first.
You will then be able to schedule your test date online.) If you wish, you may schedule a test date by mailing to Headmaster a
Scheduling and Payment Form 1402 indicating your test date choices along with your payment (money order, cashier’s check, facility
check, Visa or MasterCard – no personal checks or cash.)
The Headmaster application, scheduling and payment forms and three month regional test site schedule are available from the Arizona
Assisted Living Facility Manager page of the Headmaster website, www.hdmaster.com. Please call Headmaster at 800-393-8664,
Monday through Friday 8 am to 6 pm mountain time if you have questions or problems.
Complete your Scheduling and Payment Form 1402 by including first and second date choices for your testing. Please keep in mind
we need lead time to prepare and ship tests. Therefore, we cannot schedule you for a test date if we do not receive your form at least
eight business days prior to your requested test date. Saturdays, Sundays and Holidays are not counted as business days.
Please note:
1. Forms with missing information, payment or signatures will be returned to the candidate.
2. If you fax your forms, a credit card payment is required and a $5 Priority Fax Service Fee applies.
3. If we are able to schedule you to test within 8 business days of your requested test date a $15 Express Service Fee and/or a
$29.50 Overnight Express Shipping Fee per candidate may apply.
4. We do not accept personal checks or cash for testing fees.
5. We accept Money Orders, Cashiers Checks, Facility Checks, MasterCard or Visa cards.
6. If you must reschedule, call us or leave us a message immediately at 800-393-8664!
Headmaster will notify the candidate via mail or email of their test date and time. If you do not hear from Headmaster within 5
business days of sending us your scheduling request and payment, call us immediately or leave us a message on the
answering machine at 1-800-393-8664.
AZ Assisted Living Facility Manager Candidate Handbook Updated 7-1-2014
Page 2
TEST DAY_____________________________________________
•
You should arrive at your confirmed test site between twenty and thirty (20-30) minutes before your test is
scheduled to start. (For example: if your test start time is 8:00 a.m. – you need to be at the test site for check-in
no later than 7:30 to 7:40 a.m.)
•
You must bring a GOVERNMENT ISSUED, SIGNED, NON-EXPIRED, PHOTO
IDENTIFICATION. Examples of the forms of government issued, signed, non-expired, photo
ID’s that are acceptable are:
♦ Driver’s License
♦ State issued Identification Card (no expiration date on this card, but it is an
acceptable form of ID per NCIA/ALFM Board)
♦ US Passport (Passport Cards and foreign passports are not acceptable)
♦ Military Identification
♦ Alien Registration Card
♦ Tribal Identification Card
♦ Work Authorization Card
•
Your FIRST and LAST printed names on your ID that you will present to the RN Test
Observer/Knowledge Test Proctor during sign-in at your test event MUST EXACTLY MATCH your FIRST
and LAST names that were entered in the Arizona Assisted Living Facility Manager database by your
training program. You may call Headmaster at 1-800-393-8664 to confirm that your name of record is
matching your government issued ID.
•
You will not be admitted for testing if you do not bring proper ID, your ID is invalid or if your FIRST and
LAST printed names on your ID do not match your current name of record. You will be considered a NO
SHOW. You will forfeit your testing fees and will have to pay for another test and date.
We recommend that you read and bring your test notification letter with you on your test day although it is not
required for test admission.
•
TESTING POLICY________________________________________________
The following policies are observed at each test site—
•
•
•
•
•
•
•
•
•
If you arrive late for your confirmed test, or if you do not bring appropriate government issued ID, your ID is invalid
or your FIRST and LAST printed names on your ID do not match your current name of record, you will not be
admitted to the test and any test fees paid will NOT be refunded.
If you NO SHOW for your testing day you must re-submit Form 1402 (Scheduling and Payment Form) to
schedule another test date.
Cell phones, electronic devices and personal items are not permitted in the testing room and there is no place for
storage of personal belongings. Anyone caught using these devices during testing will be removed, forfeit all
testing fees and will not be permitted to test for 6 months. You may, however, use them during your free time.
You are encouraged to bring a jacket, snack, drink or study material to have while waiting to test.
You are not permitted to bring personal belongings such as briefcases, large bags, study materials, extra books,
or papers into the testing room. Any such materials brought into the testing room will be collected and returned to
you when you have completed the test. You may not take any notes or other materials from the testing room.
You are not permitted to eat, drink, or smoke during the test.
Translation dictionaries are not allowed during testing.
If you are discovered causing a disturbance of any kind or engaging in any kind of misconduct, you will be
dismissed from the test and reported to your training program and the Arizona NCIA/ALFM Board of Examiners.
No visitors, guests, pets or children are allowed.
RESCHEDULE / CANCELLATION / NO SHOW POLICIES_____________________
Reschedules - All candidates are entitled to one free reschedule any time up until 1 business day preceding a
scheduled test day, excluding Saturdays, Sundays and holidays. Additional reschedules are subject to a $35 fee that
must be paid in full prior to a reschedule taking place. RESCHEDULES WILL NOT BE GRANTED LESS THAN 1
BUSINESS DAY PRIOR TO A SCHEDULED TEST.
AZ Assisted Living Facility Manager Candidate Handbook Updated 7-1-2014
Page 3
Cancellations – A request must be made in writing to cancel a test any time up until 1 business day preceding a scheduled test day,
excluding Saturdays, Sundays, and Holidays, and qualify for a full refund of any testing fees paid minus a $45 cancellation fee. We
accept faxed or emailed requests for cancellation.
No Shows- If you are scheduled for your test and do not show up without notifying Headmaster at least 1 business day prior to your
scheduled testing event, excluding Saturdays, Sunday, and Holidays, you will be considered a NO SHOW and must submit a new
application (with payment) to be scheduled for a new test date.
These fees partially offset Headmaster cost incurred for services requested and resulting work that is performed. If a
reschedule or cancellation request is not received within 1 business day preceding a scheduled test date, excluding
Saturdays, Sundays, and Holidays, a NO SHOW status will exist and your Re-test Request Form with payment must be
submitted to Headmaster to secure a new test date.
If you No Show for any of the following reasons please provide the following documentation:
Car breakdown: Headmaster must be contacted within one business day via phone call, fax or email and a tow bill or other appropriate
documentation must be submitted within 2 business days of the test date, if we do not receive proof within the 2 business day time frame you will
have to pay as though you were a No Show.
Medical emergency: Headmaster must be contacted within one business day via phone call, fax or email and a doctor’s note must be submitted
within 5 business days of the missed exam date, if we do not receive proof within the 5 business days time frame you will have to pay as though
you were a No Show.
Death in the family: Headmaster must be contacted and an obituary for immediate family only submitted within 14 business days from a
missed test date.
SECURITY_____________________________________________________
Anyone who removes or tries to remove test material, takes notes or information from the test site will be prosecuted to
the full extent of the law, will be recorded as a test failure, and will not be allowed to retest for a minimum period of six
months. If you give or receive help from anyone during testing, the test will be stopped, your test will not be scored, you
will be dismissed from the testing room, you will forfeit any testing fees paid, will have a NO SHOW status in our computer
scoring system, and your name will be reported to the appropriate agency.
THE KNOWLEDGE TEST__________________________________________
The Knowledge Test Proctor will hand out materials and give instructions for taking the Knowledge Test. You will have a
maximum of ninety (90) minutes to complete the 50 question Knowledge Test. You will be told when fifteen (15) minutes
remain. You may not ask questions about the content of the Knowledge Test (such as “What does this question mean?”)
For paper tests, fill in only one (1) oval on the answer sheet for each question. DO NOT mark in the testing booklet.
Marks in the test booklet will not be accepted as answers. Your answers must appear on the separate scan form answer
sheet. You must have a score of 75% or better to pass the knowledge exam. The cost of the Assisted Living Facility
Manager test is $125.00.
Electronic testing called WebEtest© using Internet connected computers is utilized at several sites in Arizona. For
electronic tests, the Knowledge test portion of your exam will be displayed on a computer screen for you to read and key
in your answers. Testing online with WebEtest© allows next business day scoring of tests and eliminates examination
material shipping time so test results are available days sooner than with traditional paper and pencil testing.
KNOWLEDGE TEST CONTENT______________________________________
The Knowledge Test consists of 50 multiple-choice questions. Questions are selected from subject areas based on the approved
Arizona Assisted Living Facility Manager test plan and include questions from all the required categories as defined in the Arizona
NCIA/ALFM Board of Examiners regulations. The subject areas are as follows:
♦
♦
♦
♦
♦
♦
Resident Services Management (14)
Personnel Management (8)
Medication Management (7)
Physical Environment Management (7)
Financial Management (8)
Legal Management (6)
AZ Assisted Living Facility Manager Candidate Handbook Updated 7-1-2014
Page 4
TEST RESULTS_________________________________________
After you have completed the Knowledge Test, your test results will be sent to the Arizona Board of Examiner’s of
NCIA/ALFM and your training program (via email). If you fail the knowledge test, you must reapply to retake the
knowledge test. Procedures for reapplying and detailed test results are included in a failure notification letter mailed or
emailed to your address on record.
Test results will be available the same day that they are graded on our website at www.hdmaster.com (3-5 days after a
paper testing event). If you tested at a WebETest© facility your test results will be available 24 to 48 hours after an
electronic test event (Excluding Saturdays, Sundays and Holidays).
You may also check your test results on-line by going to www.hdmaster.com, click on ARIZONA ASSISTED LIVING
FACILITY MANAGER. Under the CANDIDATES COLUMN, click on On-Line Test Results.
1.
2.
3.
4.
Type in your social security number
Type in your test date
Type in your birth date
Click on Submit Score Report Request
1
Arizona Assisted Living
Facility Manager
2
3
4
YOU ARE ELIGIBLE TO TEST TWO TIMES. IF YOU FAIL BOTH ATTEMPTS, YOU WILL BE REQUIRED TO GO THROUGH AN
APPROVED ASSISTED LIVING FACILITY MANAGER TRAINING COURSE AGAIN BEFORE BEING ELIGIBLE TO TEST.
ASSISTED LIVING FACILITY CAREGIVER & MANAGER REGISTRY_____________
Once you pass the Assisted Living Facility Manager Knowledge Test, your name will be placed on the Assisted Living
Facility Caregiver and Manager Registry for prospective employers, etc., to verify that you have passed an Arizona
Assisted Living Facility Manager course. The Assisted Living Facility Caregiver and Manager Registry can be accessed
at: https://az.tmuniverse.com under PUBLIC SEARCH, type in your last name and click SEARCH:
GO TO: https://az.tmuniverse.com
1
2
1) Under PUBLIC SEARCH - Type in the LAST NAME of the candidate you wish to verify has completed training
2) Click on Search
AZ Assisted Living Facility Manager Candidate Handbook Updated 7-1-2014
Page 5
3
3) Click on VIEW RECORD
Completed training information is shown to verify the candidate has completed the required training.
Training Name – Assisted Living Facility Caregiver Training OR Assisted Living Facility Manager Training
Eligible to Test – this is the date the candidate was ELIGIBLE TO TEST (completed the course requirements)
Exam Passed – this date is the date the candidate passed the exam and is the COMPLETION OF COURSE DATE
Training Program Name – the name of the training program where the candidate completed their training
Certificate Number – the number that will be on the candidate’s completion certificate
CERTIFICATE OF COMPLETION: Once candidates successfully pass their Assisted Living Facility Manager exam, Training Programs are required
to print Certificates of Completion for their candidates as proof for employment that their candidates have successfully completed an Arizona
Assisted Living Facility Manager course. Please contact your training program after you pass your exam and request your Certificate of
Completion.
Your Certificate of Completion from your Training Program and/or your Official Test Results letter that you will receive in the mail from Headmaster
after you have passed your exam and verification that your name is on the Assisted Living Facility Caregiver and Manager Registry is proof for
employment that you have successfully completed an Arizona Assisted Living Facility Caregiver course. Please direct any prospective employer
requests to the PUBLIC SEARCH on the Assisted Living Facility Caregiver and Manager Registry or they may call Headmaster at 1-800-393-8664.
AZ Assisted Living Facility Manager Candidate Handbook Updated 7-1-2014
Page 6
RETAKING THE ASSISTED LIVING FACILITY MANAGER TEST_______________
If paying with money order or cashier’s check:
1. Make address corrections to the top portion of your failure results letter Re-Test Request Form (Form 1301).
2. Choose test dates from the test schedule (Form 1700) and write them on the Re-Test Request Form.
3. Check the Exam type and Method of Payment and sign the bottom of your Re-Test Request Form and mail or
*fax to Headmaster. *If faxed, we only accept credit card payments (Visa or Mastercard), be sure to include credit
card information on your Re-Test Request Form.
4. If you lost your failure letter (Form 1301), complete a new Scheduling and Payment Form (1402):
a. Fill out Exam types and Fee payment on a new Scheduling and Payment Form (Form1402) and choose
test dates from the test schedule (Form 1700) and write them on the Scheduling and Payment Form
(1402) under Option 1. (Regional Test Site Schedule.)
5. Headmaster cannot accept payments over the phone. You will need to submit your Re-Test Request Form (Form
1301) or Scheduling and Payment Form (1402) to Headmaster either by *fax ($5.00 extra fax fee for credit card
payments only via fax) or by mail.
If paying on-line with a credit card:
6. You can schedule a test or re-test on-line at www.hdmaster.com with a VISA or MASTERCARD (click on Arizona
Assisted Living Manager, click on WebETest© Start Page, click on Select Test Event/Reschedule and then log-in
with your secure Test ID# and Pin# located on your test results letter, you will need to pay with a VISA or
MASTERCARD first and then will be able to schedule. Call Headmaster at 800-393-8664 if assistance is needed
or to get your ID# and Pin#.)
KNOWLEDGE TEST VOCABULARY LIST_______________________________
abandonment
abbreviations HVAC
abuse
accessibility
accounting
accounting methods
accounts receivable
addressing behaviors in service plan
addressing staff problems
administration
administrator's responsibility
administrator's role
admission
admission agreement
admission policies
admitting resident
advance directives
advocate
age discrimination
aging
aging in place
ALF survey
Alzheimer's
approach to staff
arteriosclerosis
arthritis
assessment
assets
at will and just cause
balance sheet
balancing books
behavior
behavior management
benefits
blood sugar
Board order
body mechanics
body temperature
budget
budgeting
calculations
care
care models
care plan
CEU
chronic disease
cleaning
communication
compensation
components of marketing program
confidentiality
congestive heart failure
cooking temperature
corrective action
court appointees
CQI
current asset
debits and credits
decubitus ulcer
delegating
delegation
delinquent
democratic management style
dependency
diabetes
diet manual
direct mail
disagreement
discharge
discipline
discrimination
disease symptoms
diseases
documentation
documentation requirements
documenting changes to service plan
drug disposal
dying
effective administration
effective management
efficiency
egress
emergencies
emergency notification
emergency preparedness plan
emergency procedure
emergency transfer
emergency transfers
employee duties
employee recognition
AZ Assisted Living Facility Manager Candidate Handbook Updated 7-1-2014
empowering employees
epidemic
ethics
evacuation
evaluating behavior management
evening meal
expected income
exploitation
facility expense
facility finances
facility license
fair labor standards
falls
faxed order
FICA
files
financial
financial abuse
financial management
fines
fire
fire deaths
fire drills
fire sprinkler inspections
first impression
five rights
fixed cost
fixed costs
FMLA
food
food safety
form to establish exemptions
fraud
frayed cord
FUTA
glucose levels
grieving
guardian
handle & store linens
Hepatitis
HIPAA
hiring
hormone
hospice
hugging
Page 7
hyperglycemia
pacemaker
hypoglycemia
Parkinson's disease
identity loss
paying for care
IDR
payroll exemptions
income
performance appraisal
income statement
performance evaluation
infection
personnel file
infection control
pest control
infection prevention
possible causes of behaviors
informal dispute resolution
postural changes
insomnia
power of attorney
inspections
pressure sore
insulin administration
prevent transfer of infection
insurance
privacy
insurance options
PRN
intake
problem solving
interpersonal skills
profit
interview questions
profit and loss
investigation
promotion
investigation policies
psychiatric disorders in later life
isolation precautions
psychological disorder
job description
psychosocial adjustment
labor
purpose of training
labor law
quality control
leadership
quality improvement
legal defense
quality of life
liabilities
reasonable accommodations
license
records
liquidity
refusal
living will
regulations
lockout/tagout
reportable events
maintaining resident records
reporting
management
representative payee
management style
reproductive system
marketing
resident care
meal refusal
resident care management
measuring financial performance
resident centered care
Medicaid
resident contract
medical records
resident emergency
medical terminology
resident fees
Medicare part B
resident independence
Medicare payments
resident needs
medication
resident records
medication assistance
resident right to privacy
medication categories
resident rights
medication disposal
resident room square footage
medication occurrence
resident smoking policies
medication policies
resident's families
medication record
responsible compliance person
medication sheet
restraint
mental health
retaliation
mental illness
revenue
misappropriation
rights
mission statement
safety
mistreatment
satisfaction survey
mobility
service plan
models of care
sexual harassment
most common core issue
showers per resident
MSDS
side effect
musculoskeletal
signed menu
neglect
skin changes
negligence
sliding scale
nervous system
snacks
net income
staff training
net profit
stage IV pressure sore
net worth
stored chemicals
notice of rate increase
strategic planning
nutrient
substitution
obtaining medications
survey
operation
survey availability
orders
taxes withheld
orientation
TBI
OSHA
terminations
osteoporosis
toilets per resident
outside services
training requirements
over-the-counter medication
unemployment insurance
overtime
uniform assessment
AZ Assisted Living Facility Manager Candidate Handbook Updated 7-1-2014
unused medication
UTI
vacation and sick leave
violent behavior
wage garnishment
wages
water test
weight
weight loss
withholding
work performance
worker's compensation
written records tracking controlled substances
Page 8

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